U redu, ems1201.
Od kazina sam dobio samo nepotpuno objašnjenje, pa sam ih pre nekog vremena pitao za dodatne detalje/dokaze. Ako sam dobro razumeo, iz nekog razloga kazino nije voljan da dalje sarađuje u rešavanju problema, a predstavnik kazina je čak prestao da odgovara. Međutim, na sreću, govorimo o kazinu sa dobrom licencom, i toplo vam preporučujem da direktno podnesete žalbu regulatoru. Više o procesu žalbe (Kahnavake Gaming Commission (KGC)) možete pronaći OVDE . Takođe, imamo članak posvećen podnošenju žalbi OVDE .
Možete li da podnesete žalbu KGC-u i da mi dostavite potvrdu podnete žalbe?
To bi trebalo da se uradi slanjem e-pošte na određenu adresu e-pošte, tako da bi bilo veoma zahvalno ako biste mi prosledili svoju e-poštu sa žalbom na moju adresu e-pošte ( branislav.b@casino.guru ) ili postavite snimak ekrana e-pošte (sa svim potrebnim detaljima) direktno ovde, sa svojim sledećim odgovorom.
Radujemo se Vašem odgovoru.
Alright, ems1201.
I received only an incomplete explanation from the casino, so I asked them for additional details/evidence some time ago. If I understand it correctly, for some reason, the casino is not willing to further cooperate in resolving the matter, and the casino representative even stopped responding. However, fortunately, we are talking about a casino with a good license, and I strongly recommend you file a complaint with the regulator directly. You can find more about the complaint process (Kahnawake Gaming Commission (KGC)) HERE. Also, we have an article dedicated to submitting complaints HERE.
Can you please submit a complaint to KGC and provide me with a confirmation of the submitted complaint?
It should be done by sending an email to a specific email address, so it would be highly appreciated if you could forward me your email with the complaint to my email address (branislav.b@casino.guru) or post a screenshot of the email (with all the necessary details) directly here, with your next response.
Looking forward to hearing from you.
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