The player from Kazakhstan had faced an issue with fund withdrawal since December 10th and had not received responses from the casino. The player reported that he had submitted all necessary documents for verification, but the casino had not reviewed them, processed the withdrawal or responded to his inquiries. We had attempted to contact the casino to address the player's complaint but received no response. As a result, we marked the complaint as 'unresolved', which negatively affected the casino's rating. Unfortunately, the casino was unlicensed, so we couldn't recommend the player to contact any Gaming Authority.
Igrač iz Kazahstana se suočio sa problemom povlačenja sredstava od 10. decembra i nije dobio odgovore iz kazina. Igrač je prijavio da je dostavio sve potrebne dokumente za verifikaciju, ali ih kazino nije pregledao, obradio povlačenje ili odgovorio na njegove upite. Pokušali smo da kontaktiramo kazino da bismo odgovorili na žalbu igrača, ali nismo dobili odgovor. Kao rezultat toga, žalbu smo označili kao „nerešenu“, što je negativno uticalo na rejting kazina. Nažalost, kazino nije bio licenciran, tako da nismo mogli da preporučimo igraču da kontaktira bilo koju upravu za igre na sreću.
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