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Good Morning,

On Sunday November 21 at 8:10 am there is a charge on my visa card for the amount of € 28.44 with code 632056.

Everything indicates that the charge was issued by UP-X (Trade EU_MA_PAY005 KYIV UKR).

I think it may be an error since I do not know what it may correspond to. Can you provide me with any information that helps me find out what the origin of this charge is?

We need an answer as soon as possible.

Buenos días,

El Domingo 21 de Noviembre a las 8:10 a.m. consta en mi tarjeta visa un cargo por importe de 28,44 € con código 632056.

Todo apunta a que el cargo fue emitido por UP-X (Comercio EU_MA_PAY005 KYIV UKR).

Creo que puede tratarse de un error ya que no sé a que puede corresponder ¿Me pueden facilitar algún dato que ayude a averiguar cual es la procedencia de ese cargo?

Necesitamos una respuesta lo antes posible.

Dear MSERRANO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward payment receipt showing the unauthorized transaction? My email address is petronela.k@casino.guru.

Were the funds deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly in the past? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi MSERRANO,

Were the funds deducted from your bank account and credited to your casino account?

Dear MSERRANO,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.