The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The Complaints Team had extended the inquiry period for an additional seven days, but the player did not respond to follow-up messages. As a result, the investigation could not proceed, leading to the rejection of the complaint.
Igrač iz Ujedinjenog Kraljevstva je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Tim za žalbe je produžio period za upit za dodatnih sedam dana, ali igrač nije odgovorio na naknadne poruke. Kao rezultat toga, istraga nije mogla da se nastavi, što je dovelo do odbijanja žalbe.
U subotu 14. decembra u 20:39 podneo sam zahtev za povlačenje za 1000 funti.
Sada je petak, 20. decembar i prošlo je 90 radnih sati, a još uvek piše „Na čekanju", a ćaskanje uživo mi kaže da sačekam ažuriranje.
Poslednji put kada sam izvršio povlačenje, bio je vikend i sredstva sam dobio do utorka uveče.
Rečeno mi je da odobrenje traje od 60 minuta do 24 sata, a zatim još 72 sata za proces povlačenja, ali to je još skoro nedelju dana i čini se da se ništa nije promenilo od kada sam podneo zahtev.
kad god kontaktiram live chat, samo mi kažu da sačekam i izvinim se zbog kašnjenja, a ponekad operateru može potrajati duže da proveri zahtev za povlačenje ako je potrebna dodatna provera.
potpuno sam verifikovan i uspešno sam povukao isti iznos (£1000) u prošlosti.
imao sam mali aktivni bonus u to vreme, ali moj balans nije bio zaključan na ovaj bonus i mogao sam da ga iskoristim.
I made a withdrawal request on Saturday 14th of December at 20:39 for £1000.
It is now Friday 20th December and 90 business hours have past and it still says ‘Pending’ and the live chat tells me to wait for an update.
The last time I made a withdrawal, was on a weekend and I received the funds by Tuesday night.
I was told the approval takes from 60 minutes- 24 hours then a further 72 hours for withdrawal process but it’s still nearly a week and nothing appears to have changed since I made the request.
whenever I contact live chat they just tell me to wait and apologise for the delay, and sometimes the operator can take longer to check the withdrawal request if further check is needed.
im fully verified and I’ve successfully withdrew the same amount (£1000) in the past.
i had a small active bonus at the time which but my balance wasn’t locked to this bonus and I was able to redeem it.
Dear Helterskelter22,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Bližimo se za dve nedelje i još ništa.
veoma čudno jer su prošli put vrlo brzo isplatili.
okolnosti depozita, igrana igra, novac nije zaključan bonusom, aktivni bonus je poništen jer ga nisam koristio itd. je isto kao i poslednja žalba koja uključuje Vulkku.
svaki pokušaj da se dobije ažuriranje iz njihovog ćaskanja uživo je samo osnovni odgovori od „ razumete da doživljavate neke neprijatnosti zbog kašnjenja u obradi vašeg zahteva. Naš tim trenutno razmatra vaš zahtev za povlačenje i obavestićemo vas čim budemo imali novosti.
Izvinjavamo se zbog neprijatnosti. Molimo da nam date vremena da obradimo vaš zahtev."
nekoliko članova tima za podršku je reklo stvari poput izvinjavamo se što traje toliko dugo i ponekad nam je potrebno više vremena ako je potreban dodatni pregled itd.
Nemam pojma šta se dešava i na neki način prihvatam da verovatno neću videti ovaj novac sada.
razočaravajuće jer su mi prošli put brzo isporučili novac, da li mogu nešto da uradim povodom ovoga?
We’re closing in on a fortnight and still nothing.
very strange as they paid out very quickly last time.
the circumstances of the deposit, the game played, money wasn’t locked by bonus, active bonus was cancelled as I didn’t use it etc is al the same as the last complaint involving Vulkka.
any attempts at getting an update from their live chat is just the stock answers of " understand that you are experiencing some inconvenience due to the delay in processing your request. Our team is currently reviewing your withdrawal request and we will keep you informed as soon as we have any updates.
We apologize for the inconvenience. Please give us time to process your request."
a few of the support team have said stuff like we’re sorry it’s taking so long and sometimes we need more time if a further review is needed etc.
ive no idea what’s going on and I’m kind of accepting I probably won’t see this money now.
disappointing as they delivered my money quickly last time, is there anything I can do about this?
Dear Helterskelter22,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear Helterskelter22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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