Wild Pharao Casino - Povlačenje igrača je odloženo.

Hello 🙂

I applied to the casino (wildpharao) for a payout on 06/08/2022 and this was also confirmed.

Unfortunately , to this day nothing has come of the money .

Unfortunately, the live chat cannot help me there and the emails are not answered.

I am verified at the online casino and played without a bonus.

It was paid in via Sofortüberweisung and it was actually supposed to be paid out via bank transfer.

Thanks for the help

LG Tim

Hallo 🙂

Ich habe bei dem Casino (wildpharao)eine Auszahlung am 08.06.2022 beantragt und diese wurde auch bestätigt .

Leider kam bis heute nichts von dem Geld .

Der livechat kann mir dort leider nicht helfen und die Emails werden nicht beantwortet .

Ich bin bei dem online Casino verifiziert und habe ohne Bonus gespielt .

Es wurde über Sofortüberweisung eingezahlt und über banktransfer sollte es eigentlich ausgezahlt werden .

Danke für die Hilfe

LG Tim

Hello Tim.sch94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you receive a confirmation that your wagering of your bonus is already finished?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick

The account has been fully verified for several months and a payout in April has not been a problem.

I played without a bonus.

Thanks for the help

Hallo Nick

Das Konto ist seit mehreren Monat vollständig verifiziert und eine Auszahlung im April war auch noch kein Problem.

Ich habe ohne Bonus gespielt .

Danke für die Hilfe

Thank you Tim.sch94 for all the details. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Tim.sch94,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Can you please update us on the player's withdrawal status?

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks for your support, but they don't get in touch and the money hasn't come yet.

I hope this casino will be gone soon and other players will be protected.

As far as I'm concerned, it can be closed as unsolved

LG Tim

Danke für eure Unterstützung ,aber die melden sich nicht und das Geld kam auch noch nicht.

Ich hoffe dieses casino ist bald nicht mehr da und andere Spieler werden geschützt.

Von mir aus kann es als ungelöst abgeschlossen werden

LG Tim

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Tim.sch94,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas