Zdravo.
Napravio sam nalog na vinz.io 8. juna 2022.
U to vreme kazino nije imao ograničenja za poljske igrače. Ove informacije su takođe bile dostupne na veb lokaciji kazinogurua.
Na osnovu recenzije casinguru i verujući joj, napravio sam nalog tamo.
Međutim, 9. oktobra moj nalog je suspendovan, recite mi da vinz.io ne prima igrače iz moje zemlje.
Na taj način isplaćujem svoje depozite, ali konfiskujem sve moje dobitke u iznosu od približno 300 dolara (ekvivalentno u ETH, KSRP, DOGE).
Nisam dobio nikakvu informaciju o tome da je Poljska dodana na listu neprihvatljivih zemalja, ni e-mail, ni privatnu poruku na nalogu, ni dugme - kao što renomirani kazina ponekad rade kada menjaju propise.
Najinteresantnije je da sam 6. oktobra i dalje dobijao promotivne mejlove od vinz.io, a nalog je blokiran nakon većih dobitaka tokom vikenda.
Otuda je verovatno da sve dok gubite u vinz.io ste dobrodošli, ali kada počnete da pobeđujete, oni se odnose na tačku propisa koji zabranjuju igru.
Naravno, kada je moj nalog blokiran, na sajtu kazinogurua je i dalje pisalo da su poljski igrači prihvaćeni. Tek sada vidim da je ova informacija promenjena.
Naravno, prihvatam da ne možete da igrate u kazinu, ali kada se promene propisi, kazino treba da obavesti igrače o tome i dozvoli im da povuku svoja sredstva kako bi se mirno rastali od njih, a ne da im dozvoli da igraju pa da konfiskuju njihov dobitak.
Molim vas pomozite mi da rešim ovu stvar.
Srdačan pozdrav
Rafał
Hello.
I created an account on winz.io on June 8, 2022.
At that time, the casino had no restrictions on Polish players. This information was also available on the casinoguru website.
Based on and trusting the casinguru review, I created an account there.
However, on October 9, my account was suspended, tell me that winz.io does not accept players from my country.
Thus paying out my deposits, but confiscating all my winnings amounting to approximately $300 (equivalent in ETH, XRP, DOGE).
I did not receive any information about Poland being added to the list of unacceptable countries, no e-mail, no private message to the account, no push-button - as reputable casinos sometimes do when changing the regulations.
The most interesting thing is that on October 6 I was still receiving promotional emails from winz.io, and the account was blocked after larger winnings over the weekend.
Hence, it is likely that as long as you are losing in winz.io, you are welcome, but when you start winning, they refer to the point of the regulations prohibiting the game.
Of course, when my account was blocked, the casinoguru website still said that Polish players were accepted. Only now I see that this information has been changed.
Of course, I accept that you cannot play in the casino, but when the regulations change, the casino should inform players about it and allow them to withdraw their funds so as to part with them peacefully, and not allow them to play and then confiscate their winnings.
Please help me solve this matter.
Best Regards
Rafał
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