Dragi štrajk glađu i Petre,
Hvala vam što ste nam skrenuli pažnju na ovu stvar!
Istražili smo problem u vezi sa vašim povlačenjem od 200 EUR podnetim 4. jula 2024. u 15:51:51 UTC. Transakcija je uspešno poslata sa naše strane. Međutim, 8. jula 2024. obavestili ste nas da je vaša banka odbila uplatu. Od tada je naše odeljenje za finansije izvršilo temeljnu proveru, ali nam sredstva nisu vraćena.
Naše finansijsko odeljenje je primilo bankovni izvod koji ste dostavili 27. avgusta 2024. i aktivno istražuje problem u saradnji sa pružaocem usluga plaćanja.
Podneli smo zahtev dobavljaču platnih usluga za UETR broj i obavestićemo vas čim budemo imali više informacija.
Hvala vam na strpljenju!
Posvećeni smo brzom rešavanju ovog pitanja. Kada sredstva primimo sa naše strane, mi ćemo ih pripisati vašem računu igrača i obavestiti vas o tome.
srdačan pozdrav,
Vish odeljenje za korisničku podršku
Dear hungerstrike and Peter,
Thank you for bringing this matter to our attention!
We have investigated the issue regarding your 200 EUR withdrawal submitted on 4th July 2024 at 15:51:51 UTC. The transaction was successfully sent from our side. However, on 8th July 2024, you informed us that your bank had rejected the payment. Since then, our finance department has thoroughly checked, but the funds have not returned to us.
Our finance department has received the bank statement you provided on August 27, 2024, and is actively investigating the issue in collaboration with the payment service provider.
We have submitted a request to the payment service provider for the UETR number and will update you as soon as we have more information.
Thank you for your patience!
We are committed to resolving this matter quickly. Once the funds are received on our end, we will credit them to your player account and notify you accordingly.
Kind regards,
Wisho customer support department
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