U redu, hvala na dodatnim informacijama. Dakle, sada će mi sigurno trebati traženi detalji i dokazi iz kazina jer njihovo objašnjenje sada nema smisla. To je u suštini razlog zašto još nisam ništa podelio sa vama – jer ništa nije bilo dovoljno potkrepljeno relevantnim dokazima ili pojašnjenjima.
Iako moram sve da "izvučem" iz kazina i traje znatno duže nego što sam očekivao, bar sam još uvek u kontaktu sa jednim od predstavnika kazina, koji mi s vremena na vreme odgovara na poruke van teme.
Dakle, sačekajmo njihov sledeći odgovor i tražene detalje/dokaze. Obavestiću vas kada budem imao bilo kakve vesti ili ažuriranja.
Međutim, imajte na umu da produžavam tajmer za kazino poslednji put samo zato što mi se predstavnik kazina javio van teme. Ako ne odgovore dovoljno i/ili ne pruže relevantne dokaze i pojašnjenje, žalba će biti zatvorena kao nerešena, bez dalje rasprave. O istom sam malopre obavestio predstavnika kazina.
Hvala vam na strpljenju i razumevanju.
Alright, thank you for the additional information. So, now I will definitely need the requested details and evidence from the casino because their explanation now makes no sense. That is basically the reason I have not shared anything with you yet - because nothing was sufficiently substantiated with relevant evidence or clarification.
Although I have to "pull" everything from the casino and it is taking significantly longer than expected, at least I am still in contact with one of the casino representatives, who replies to my messages outside the thread from time to time.
So, let's wait for their next response and the requested details/supporting evidence. I will inform you once I have any news or updates.
However, please note I am extending the timer for the casino for the last time only because the casino representative got back to me outside the thread. If they do not respond sufficiently and/or provide the relevant supporting evidence and clarification, the complaint will be closed as unresolved, without further discussion. I informed the casino representative about the same a while ago.
Thank you for your patience and understanding.
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