Prvi problem je bio kada sam razgovarao sa podrškom o bonusu koji je trebalo da dobijem kada sam napravio depozit, oni su mi nasumično dali bonus od 150 dolara koji je imao iznos od 5400 dolara. Nikada nisam tražio ovaj bonus, a onda su odbili da ga skinu.
Zapravo sam uspeo da prođe kroz iznos klađenja i imao sam 300 dolara jer sam napravio depozit od 30 dolara, tako da je 300 bio moj limit. Zatražio sam svoje povlačenje 30. juna i još ga nisam dobio.
Nedeljama su mi govorili da sam u završnoj reviziji, a onda su mi u avgustu rekli da je moj CAF obrazac o, dobar jer sam poslao CIF za karticu za koju sam mislio da sam deponovao, ali sam pogrešio. Tako da sam onda uradio obrazac sa ispravnom karticom i stalno mi je rečeno da nisam potpisao obrazac, ali jesam. Ovo se nastavilo, bukvalno nedeljama mi je čak rečeno da potpišem obrazac plavim mastilom kako bih potvrdio da sam ga ja stvarno potpisao rukom.
Prošle nedelje sam dobio e-poštu da je moj CIF obrazac konačno u redu jer sam im poslao sliku na kojoj zapravo potpisujem obrazac, a zatim i PDF obrasca.
Sada mi je rečeno da moram da čekam 10 radnih dana da dobijem svoje povlačenje, ovo je nakon čekanja tri meseca.
Tokom ovih meseci prošao sam kroz toliko problema sa njima da su pokušali da kažu da odgovaraju na sve moje mejlove što je netačno. Primio sam bilo koju e-poštu i svaki put kada bih pokušao da im pošaljem e-poštu, dobijao bih grešku od Gugla da im moje e-poruke ne mogu biti isporučene, kada razgovaram sa vašom podrškom, oni samo nasumično zatvaraju prozor za ćaskanje.
Kada sam zatražio ovo povlačenje, još uvek sam imao 4000 dolara kredita, pošto je pisalo da moje klađenje nije završeno, vratio sam se i čekao još dok ne padnem na tri dolara, tako da sada znam da će uzeti bonus od 150 dolara koji Zamolio sam ih da skinu jer nikada nisam tražio to od mojih 300 dolara i da su me samo unovčili kada je trebalo, i dalje bih imao 4000 dolara na svom računu, to je ako ikada dobijem svoj zahtev, povući se i iz onoga što se desilo sa njima do sada je vrlo sumnjivo da će mi zaista platiti.
The first problem was when I was talking to Support about a bonus that I was supposed to get when I made a deposit they randomly gave me $150 bonus which had a $5400 wagering amount. I never asked for this bonus, and then they refused to take it off.
I actually made it through the wagering amount and I had $300 because I had made a $30 deposit so 300 was my limit. I requested my withdraw on June 30 and I still have not received it.
For weeks they kept telling me that I was in the final review and then in August they tell me that my CAF form oh good because I had sent the CIF for the card I thought I used to deposit but I was wrong. So I then did the form with the correct card and was told over and over again that I didn’t hand sign the form, but I did. This went on, literally for weeks was even told to sign the form in blue ink pen to verify that I had actually hand signed it.
Last week I got an email saying that my CIF form was finally OK because I sent them a picture of me actually signing the form and then the PDF of the form.
Now I am being told that I have to wait 10 business days to receive my withdraw, this is after waiting for three months.
During these months I have went through so many issues with them they tried to say that they were answering all of my emails which is untrue. I received any email and every time I tried to email them I would get an error from Google saying that my emails couldn’t be delivered to them, when I talk to you support, they just randomly close the chat window.
When I requested this withdraw, I still had $4000 in credits, since it said, my wagering wasn’t complete I went back and waited more till I was down to like three dollars so now I know they’re gonna take the $150 bonus that I asked them to take off because I never asked for it off of my $300 and if they would’ve just cashed me out when they were supposed to I would’ve still had the $4000 in my account that’s if I ever get my requested, withdraw and from what happened with them so far it’s highly doubtful They’re gonna actually pay me.
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