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In addition to the claim of the 1080 euros that I have sent from the house of 1 bet, they have blocked my account, they have kept my money and a won bet of 700 euros has also been kept. Please don't anyone play at 1bet. I withdrew 17 euros without problems and when the amount has been 1080 they have removed my account under the cover of a duplication of account. It's a lie I have sent them 9 emails and they don't even answer me. I have provided all the data that show that there are not two accounts and today has already been the auction. They block my account and take another won bet of 700 euros. They are an online scam.

Además de la reclamación de los 1080 euros que les he mandado de la casa de 1 bet, han bloqueado mi cuenta se han quedado mi dinero y una apuesta ganada de 700 euros también se la han quedado. Por favor que nadie juegue en 1bet. Retiré 17 euros sin problemas y cuando la cantidad ha sido de 1080 me han quitado la cuenta amparándose en una duplicidad de cuenta. Es mentira les he mandado 9 email y ni me responden. He aportado todos los datos que demuestran que no hay dos cuentas y hoy ha sido ya el remate. Me bloquean l cuenta y se quedan otra apuesta ganada de 700 euros. Son una estafa on line.

Additional comments from the player:

"After requesting my refund of 1080 euros and sending all the documentation and opening an account in ecopayz to be able to collect, they tell me that I have opened 2 accounts and that they withdraw the profits. It is totally false about the 2 accounts and I have proven it with captures, income and other evidence. All in vain because they don't even respond to my emails and via chat they tell me that it is the decision that the bookmaker has made and that it is unbreakable. They do not give me any proof of the supposed 2 accounts, among other things because it is a lie. Don't play there, never be silly, it's a scam. If the accusation will be false that to withdraw 17 euros two weeks before there were no problems, and with the 1080 euros they invented this."

Dear Granaino,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

Have you redeemed any promotional offers previously in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Neither I nor anyone in my family have opened any more accounts. All the deposits that I made are in the same player account, there are no more accounts. What's more, I asked them to close my account because I didn't want to play anymore because of the comments I read and they didn't close it. My mistake was to bet again and win because my problems have started. They are almost 2000 euros that have remained mine.

Ni yo ni nadie de mi familia hemos abierto ninguna cuenta más. Todos los ingresos que hize son en la misma cuenta de jugador no hay más cuentas. Es más solicité que cerraran mi cuenta porque no quería jugar más por los comentarios que leí y no me la cerraron. Mi error fue volver a apostar y ganar porque hay han empezado mis problemas. Son casi 2000 euros que se han quedado míos.

What's more, they paid me 160 euros for the deposits made and they gave me 24 hours to withdraw them. And after at least being able to take 160 euros and not having them taken away, I also charged them and immediately went to get in to ask for my live chat and they blocked my account. Via live chat I have spoken with a certain Raquel, with Iván and with Belina and all of them when I asked them about me, they took me out of the chat.

Es más me ingresaron 160 euros en concepto de los depósitos echos y me dieron 24 horas para retirarlos. Y después de por lo menos poder coger 160 euros y no que me los quitaran también los cobré y acto seguido fuia a meterme para preguntar por live chat por lo mio y me bloquearon la cuenta. Vía live chat he hablado con una tal Raquel, con Iván y con Belina y todas cuando les preguntaba por lo mio me quitaban del chat.

Right now apart from the 1080 euros, there is an open bet that has been won of about 800 euros that Atlético de Madrid, Sevilla, and Spaniards contemplate, which is won but I can't get to see it. They have robbed me and I am defenseless, I really need that money.

Ahora mismo aparte de los 1080 euros, hay abierta una apuesta que está ganada de unos 800 euros que contempla el Atlético de Madrid, el Sevilla, el Español que está ganada pero no puedo meterme a verla. Me han robado y estoy indefenso me hace mucha falta ese dinero.

Dear Granaino,

I haven’t realized until now that this complaint is sports betting related.

As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Thanks anyway.

Gracias de todas maneras.

We rejected this complaint as it was sports betting related. Thank you for your understanding.