Poštovani predstavnici Alpha Affiliates,
Želeo bih da se pozabavim određenim pitanjima, da vi kao predstavnici kazina ovde jednostavno pružate informacije koje su obmanjujuće i štetne po vaš kredibilitet.
Nakon detaljnog pregleda njegovog naloga, otkrili smo da igrač nije ispunio neophodne uslove za opkladu za svoj depozit od 54,29 evra u USDT. Pored toga, Sami nije izvršio potrebnu KIC (Knov Iour Customer) proveru, uprkos našim zahtevima za neophodnu dokumentaciju. U skladu sa našim uslovima i odredbama, ovi koraci su neophodni za obradu bilo kakvih zahteva za povlačenje.
Da razjasnimo, evo kompletne istorije klađenja, koja je 100% tačna:
- Počeo sam sa opkladom od 15 evra, što je bio gubitak.
- Onda sam stavio €15 + €15 (udvostručenje) opklade, što je rezultiralo pobedom od €60.
- Sledeće, opklada od 20 evra je rezultirala sa 40 evra.
- Konačno, opklada od 40 evra je rezultirala sa 80 evra.
Sve ove opklade su stavljene na Evolution Live Blackjack za ruskim stolom.
Ukupno sam založio €105, što predstavlja 1.934 puta moj početni depozit.
Prema vašim uslovima i odredbama, ne postoji klauzula koja poništava moje povlačenje ako je opklada manja od trostrukog depozita. Konkretno, u odeljku PODIZANjA SA RAČUNA, tačka 15, stoji da ako kockar zatraži povlačenje i da je zbir opklada napravljenih od poslednjeg depozita manji od tri puta veće od tog depozita, kazino zadržava pravo da naplati kockar troškovi obrade transakcija, uključujući depozite i isplate.
Štaviše, možete li da pružite dokaz kada i kako ste tražili od mene da završim KIC proveru? Vi tvrdite „uprkos našim zahtevima", a ja sam bio taj koji je izrazio spremnost da dostavi svu potrebnu dokumentaciju, a moj zahtev po mejlu je ignorisan. Vaše izjave su lažne, a vaše ponašanje je bilo neobjašnjivo grubo.
Što se tiče vaše izjave da u potpunosti podržavate odgovorno kockanje, moram da se ne slažem. Priznao sam svoj poremećaj kockanja još u decembru 2022. jednom od vaših povezanih projekata (Golden Star Casino), koji nadgledate preko menadžerskog tima Alpha Affiliates. Samoisključio sam se koristeći iste akreditive koje sam koristio za 1Red i Golden Star Casino. Pored toga, čak sam se i sam isključio marta 2024. iz drugog vašeg projekta, Bets.io, koji deli isti korporativni Bets Entertainment NV i pridruženi tim.
Mogu da pružim dokaz da sam vas obavestio o svom poremećaju kockanja, koji ste zanemarili, dozvoljavajući mi da kreiram naloge u više projekata pod istim akreditivima. Da sam izgubio depozit, ne biste mi vratili ni peni. Sada opravdavate svoje postupke tvrdnjom o pravičnosti u ovim okolnostima, što je daleko od istine.
Izgubio sam približno $1385 USD u KSRP-u na bets.io, uprkos vašoj svesti o mom poremećaju kockanja. Kada sam zatražio povraćaj novca putem e-pošte, odbacili ste moj slučaj. Sada kada sam osvojio smešan iznos na 1red i samoisključen, nalazite nebitne razloge da refundirate samo moj depozit. Ovo je smešno i protivreči vašoj posvećenosti odgovornom kockanju. U poštenom i bezbednom okruženju, nisam trebao da budem u mogućnosti da kreiram dalje naloge pod istim akreditivima koji su direktno ili indirektno povezani sa vašim projektima.
Dakle, možete li prestati da se pravite budalu ovde i pružite konkretne i razumne informacije umesto ponašanja bekstva koje jednostavno umanjuje vaš kredibilitet!!
Dragi Mihal,
ako vam treba bilo kakav dokaz koji opravdava moj stav, više sam nego spreman da vam ga dostavim putem e-pošte.
I možete li molim vas da zamaglite moje pravo ime i adresu e-pošte i e-mail koji su mi poslali na postu kazina? Čini se da i oni nisu usklađeni sa GDPR propisima, što je nekako čudno.
Srdačan pozdrav,
rad234
Dear Alpha Affiliates representatives,
I would like to address certain issues, that you as the casino representatives here, simply providing information that is misleading and damaging to your credibility.
After a thorough review of his account, we found that the player did not meet the necessary wagering requirements for his deposit of €54.29 in USDT. Additionally, Sami did not complete the required KYC (Know Your Customer) check, despite our requests for the necessary documentation. As per our terms and conditions, these steps are essential for processing any withdrawal requests.
To clarify, here is the complete wagering history, which is 100% accurate:
- I started with a €15 bet, which was a loss.
- Then I placed a €15 + €15 (double down) bet, resulting in a win of €60.
- Next, a €20 bet resulted in €40.
- Finally, a €40 bet resulted in €80.
All these bets were placed on Evolution Live Blackjack at a Russian table.
In total, I wagered €105, which represents 1,934 times my initial deposit.
According to your terms and conditions, there is no clause that voids my withdrawal if the wagering is less than three times the deposit. Specifically, section WITHDRAWALS FROM THE ACCOUNT, point 15, states that if a gambler requests a withdrawal and the sum of bets made since the last deposit is less than three times the size of that deposit, the casino reserves the right to charge the gambler the costs of transaction processing, including deposits and withdrawals.
Moreover, can you provide proof of when and how you requested me to complete the KYC check? You claim "despite our requests," yet I was the one who expressed my readiness to provide any necessary documentation, and my request per email was ignored. Your statements are false, and your behavior has been inexplicably rude.
Regarding your statement that you fully support responsible gambling, I must disagree. I acknowledged my gambling disorder back in December 2022 to one of your affiliated projects (Golden Star Casino), which you supervise through the management team of Alpha Affiliates. I self-excluded myself using the same credentials I used for 1Red and Golden Star Casino. Additionally, and even I self-excluded on March 2024 from another project belonging to you, Bets.io, sharing the same corporate Bets Entertainment N.V. and affiliate team.
I can provide evidence that I informed you about my gambling disorder, which you neglected, allowing me to create accounts across multiple projects under the same credentials. Had I lost my deposit, you would not have refunded me a penny. Now, you are justifying your actions by claiming fairness in these circumstances, which is far from true.
I have lost approximately $1385 USD in XRP on bets.io, despite your awareness of my gambling disorder. When I requested a refund via email, you dismissed my case. Now that I have won a derisory amount on 1red and self-excluded, you are finding irrelevant reasons to refund only my deposit. This is ridiculous and contradicts your commitment to responsible gambling. In a fair and safe environment, I should not have been able to create further accounts under the same credentials linked to your projects directly or indirectly.
So can you just stop playing the fool here and provide concrete and reasonable information instead of escapism behavior that's simply decreasing your credibility !!
Dear Michal,
if you need any proof that justifies my position, I'm more than ready to provide it to you through email.
And could you please blur my real name and the email address and the email they sent me on the casino's post ? It appears that they don't align with GDPR regulations too which is strange somehow.
Best regards,
rad234
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