Pokušavam da podignem svoj novac više od 4 dana. Kontaktirao sam tim za podršku i rečeno mi je da će podneti izveštaj istog dana. Takođe sam dobio nalog da kontaktiram bezbednosni tim putem e-pošte radi verifikacije. Po njihovim uputstvima, poslao sam svoje lične podatke, sliku svog lica, fotografiju mog ličnog dokumenta, kao i sliku moje depozitne kartice, sve je prošlo dobro. Kasnije sam dobio odgovor da poništim zahtev i predam novi, što sam i učinio. Međutim, danas sam dobio odgovor od 1vin-ovog bezbednosnog tima, optužujući me za prevaru i kršenje pravila. Evo njihove poruke:
„Naša služba bezbednosti je izvršila temeljnu i nepristrasnu inspekciju vašeg naloga za igre _KSKSKSKSKS_0@email.kkkkk i, na osnovu tog pregleda, imamo sledeće da prijavimo.
Želimo da vas obavestimo da u skladu sa klauzulom 9.7 Pravila korišćenja sajta, pomenutim u odeljku Opšti uslovi (u daljem tekstu: Pravila), ako kladioničar izvrši lažne radnje protiv kladioničarske kuće (više naloga, korišćenje automatizacije klađenja softver, učešće u arbitražnim situacijama, nekorišćenje naloga za igre na sreću za klađenje, zloupotreba programa lojalnosti, itd.), kladionica zadržava pravo da se suprotstavi takvim lažnim radnjama poništavanjem opklada i zatvaranjem naloga za igre na sreću.
Dakle, zbog kršenja klauzule 9.7, nalog za igre _KSKSKSKSKS_0@email.kkkkk je blokiran i nemoguće ga je vratiti.
Imajte na umu da će vaš nalog za igre biti blokiran bez prethodnog obaveštenja ako pokušate da se ponovo registrujete.
S poštovanjem, 1vin tim."
Smatram da je ovo neverovatno nepravedno jer mi zadržavaju novac, iznos od 445 solea. Zahtevam rešenje jer mi je potreban taj novac, a bilo bi nepravedno da ga kazino zadrži. Hvala vam.
I have been trying to withdraw my money for over 4 days now. I reached out to the support team and was told that they would submit a report on the same day. I was also directed to contact the security team via email for verification. As per their instructions, I sent my personal information, a picture of my face, a photo of my identification document, as well as a picture of my deposit card, all went well. Later on, I received a response directing me to cancel the request and submit a new one, which I did. However, today I received a response from 1win's security team, accusing me of fraudulent activity and breaking the rules. Here's their message:
"Our security service has conducted a thorough and unbiased inspection of your gaming account rociomirandamiranda2908@gmail.com and, based on that review, we have the following to report.
We wish to inform you that according to clause 9.7 of the Site Usage Rules, mentioned in General Terms and Conditions section (hereafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multiple accounts, use of betting automation software, participation in arbitration situations, non-use of the gaming account for betting, abuse of loyalty programs, etc.), the betting company retains the right to counteract such fraudulent actions by cancelling bets and closing the offending gaming account.
Therefore, due to the violation of clause 9.7, the gaming account rociomirandamiranda2908@gmail.com has been blocked and it is impossible to restore it.
Please be aware that your gaming account will be blocked without prior notice should you attempt to re-register.
Sincerely, 1win team."
I find this incredibly unfair as they're withholding my money, an amount of 445 soles. I require a solution because I need that money, and it would be unjust for the casino to retain it. Thank you.
Hace mas de 4 dias que estoy dando solicitud para el retiro de mi dinero, me comunique con soporte y me responde que mandaría un reporte en ese mismo dia también me derivaron a security un correo y era para verificacion a la par mande mis madtos personales foto de mi rostro y mi documento de identidad asi como una foto de la tarjeta en la que deposite, todo bien, luego recibí respuesta y me respondieron cancele la solicitud y vuelva hacer otra vez para el retiro del dinero asi lo hice y al dia siguiente que es hoy me responde security de 1win que mi cuenta es un fraude y que rompia las reglas, esta fue la respuesta de 1win: Hello!
Our security service has carried out a comprehensive and objective check regarding your game account rociomirandamiranda2908@gmail.com and, based on its results, we report the following.
At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 9.7. game account rociomirandamiranda2908@gmail.com has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.
Sincerely, 1win team.
De verdad me parece injusto porque se estan quedando con mi dinero de 445 soles, porque quiero una solución porque ese dinero lo necesito asi como seria injusto que el casino se lo quede, gracias
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