Dragi Džekvil,
Nakon prikupljanja i pregleda svih potrebnih informacija, ovu žalbu zatvaramo kao neopravdanu zbog kršenja uslova i odredbi kazina – više naloga koje koristi 1 osoba, što je strogo zabranjeno u svim onlajn kazinima, posebno ako igrač stekne nepravednu prednost nad kazino igrajući na takav način. Isti lični podaci i detalji su korišćeni na više od 1 kazino naloga. Vaš sporni nalog je bio jedan od njih. Osim toga, optužbe se vrlo verovatno odnose na sportsko klađenje i kršenje pravila sportskog klađenja.
Uspešna verifikacija je neophodna da biste mogli da povučete sredstva sa svog kazino naloga. Nažalost, Vaši računi nisu prošli dodatnu verifikaciju i provere na strani kazina iz gore navedenih razloga. Kazino je postupio ispravno iu skladu sa svojim uslovima.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbe, preporučujem vam da konsultujete organ za kockanje koji reguliše kazino ili neki od veb sajtova koji se bave pritužbama u vezi sa sportskim klađenjem.
U slučaju bilo kakvih pitanja, slobodno mi pišite na _KSKSKSKSKS_0@email.kkkkk .
Hvala vam puno, 1vin Casino tim, na pružanju svih detalja i na saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear Jackwill,
After gathering and reviewing all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts used by 1 person, which is strictly prohibited in all online casinos, especially if a player gains an unfair advantage over the casino by playing in such a way. The same personal information and details were used in more than 1 casino account. Your disputed account was one of them. In addition, the accusations very likely relate to sports betting and breaching sports betting rules.
A successful verification is a must to be able to withdraw any funds from your casino account. Unfortunately, your account(s) did not pass the additional verification and checks made on the casino's side for the reasons stated above. The casino acted correctly and in accordance with its terms and conditions.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or one of the websites that deal with sports betting-related complaints.
In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, 1win Casino team, for providing all the details and for your cooperation!
Best regards,
Branislav, Casino.Guru
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