The player from Chile had been waiting for two weeks for a response from 1win regarding his withdrawal, with the casino stating that the payment provider, Airtm, had not authorized the transaction. Despite submitting two requests, the issue remained unresolved. The Complaints Team had extended the response time by seven days but ultimately had to reject the complaint due to the player's lack of response to inquiries.
Igrač iz Čilea je čekao dve nedelje na odgovor od 1vin u vezi sa njegovim povlačenjem, a kazino je naveo da provajder plaćanja, Airtm, nije odobrio transakciju. I pored podnošenja dva zahteva, pitanje je ostalo nerešeno. Tim za žalbe je produžio vreme za odgovor za sedam dana, ali je na kraju morao da odbije žalbu zbog toga što igrač nije odgovorio na upite.
Automatski prevedeno: