Pošto sam otvorio nalog u avgustu, nisam imao problema sa povlačenjem sredstava jer samo zahtevaju da pošaljem važeću ličnu kartu i selfije na verifikaciju i dobio sam odobrenje. Upravo sam dobio ovaj problem kada sada traže od mene da pošaljem izvod iz banke kako bih mogao da podignem svoja sredstva.
19. septembra 2024. deponovao sam 15.000 £ putem KRPh plaćanja i koristio svoj Maia e-novčanik da završim transakciju. Nakon uspešnog depozita, igram bakaru bez provizije u onlajn kazinu i osvojio sam tako da je moj novi bilans 30.000 £. Želim da podignem deo sredstava jer mi je potrebno, ali oni odbijaju jer traže dokumenta, pa sam poslao mejl timu obezbeđenja. Rekli su mi da moram da dostavim bankovni izvod u datoteci u PDF formatu preuzetoj sa veb lokacije ili aplikacije moje banke. Dao sam im izvod novčanika iz Maie tokom avgusta meseca, jer je tu bila navedena većina mojih transakcija kada sam izvršio depozit i povlačenje. Takođe, dao sam izvod iz banke od Maie u slučaju da i njima zatreba, ali nije povezan na moj račun za igre.
Čekao sam nekoliko dana na novčanik i izvod iz banke za mesec septembar jer mi je to potrebno. Poslao sam novčanik i bankovni izvod iz Maia banke i takođe izvod iz SeaBank-a jer. Oni su odgovorili da odeljenje bezbednosti čeka traženi dokument. Tako sam zbunjen i upravo sam odgovorio da sam ga već poslao. Ignorisali su me, pa sam ponovo poslao izvod novčanika za mesec septembar i objasnio da u ovom izvodu novčanika ovde mogu da vide većinu mojih transakcija na mom igračkom nalogu jer koristim e-novčanik kada uplaćujem i povlačim sredstva. Do sada više nisu odgovorili.
Samo uvek kažu da pošalju originalne bankovne izvode iako je sve što sam poslao originalno i banka je poslala meni. Ako i dalje ne mogu da mi veruju, 100% sam siguran da mogu poslati i druge dokaze da su svi dokumenti koje sam poslao moji. Zaista se nadam da će 22Bet saslušati i sarađivati sa mnom.
Since I created my account in August, I had no issues in withdrawing my funds because they're just requiring me to send a valid ID and selfies for verification and got approved. I've just got this issue when they're now requiring me to send a bank statement so that I can withdraw my funds.
On September 19, 2024, I deposited ₱15,000 through QRPh payment and use my Maya e-wallet to complete the transaction. After a successful deposit, I play no commission baccarat in online casino and won so my new balance is ₱30,000. I want to withdraw some of the funds because I need it, but they refuse because they request for documents, so I emailed the security team. They told me I need to provide a bank statement in PDF-format file downloaded from my bank site or app. I provided them the wallet statement from Maya during the month of August because that's where most of my transactions listed when the time, I made deposit and withdrawal. Also, I provided a bank statement from Maya in case they also need it, but it's not connected on my gaming account.
I waited for few days for my wallet and bank statement for the month of September because the require it. I sent the wallet and bank statement from Maya Bank and also a bank statement from SeaBank becaus. They responded that the security department is waiting for the requested document. I'm so confused and just replied that I already sent it. They ignore me, so I sent again the wallet statement for the month of September and explained that in this wallet statement, they can see here most of my transactions on my gaming account because I use e-wallet when depositing and withdrawing funds. They didn't respond again until now.
They just always say to send the original bank statements even though all that I sent was original and was sent by the bank to me. If they still can't trust me, I'm 100% percent confident that I can even send other proofs that all of the documents that I sent are mine. I really hope that 22Bet will listen and cooperate with me.
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