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Hi sir i request withdrew 70 hours ago still not received my amuont plz check and confirmed id - 7952493

Nobody response correctly all member tell only 24 to 48 hours clear plz wait plz wait but didn't receive in 4 days also completed plz clear my problem

Dear Manjunath,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

hello.

pls kindly tell this player to reset his password to a STRONG password

if he needs to, then use this:

https://passwordsgenerator.net/

it looks like this player had set a very weak password, and then someone else has logged into his account and withdrawn to their own account without their knowledge

we see that the 30k WD was paid, but obviously not to their own account details

After player has confirmed they have reset a strong password on this discussion thread we will credit his ac with 30k

but we will not tolerate this again.

kind regards

K sir plz put on my on ac account plz i reqseted plz 54058724775 SBIN0005198 OFTER I II created new account IN 24 BEETING ACCOUNT

no.

you are not creating new accounts.

you are setting strong password only.

have you done this yet? yes or no?

Yes jest now done

now confirm full missing amount please to be credited to your ac?

Plz send me sir

Im waiting for ur reply sir

we are asking you to confirm amount missing

so you we have full understanding here

confirm here in this chat, full and final amount missing please....?

Yes sir missing

Yes missing sir 30000 +7952493

30000 + 8114409

Total - 60000

Sir what about my withdrew problem stetus sir

Sir im waiting ur replay

Thank you, Manjunath, for providing the requested information.

Dear 24betting Casino team,

Could you please advise if any other information is still missing?

Dear Casino Guru

Please pay attention to the ridiculousness of this situation.

First, this customer set a weak password and had his ac breached; this is technically his problem, which he created, because if he set a strong password it would not be possible for someone else with his email address to guess his login password.

Then, he made his first complaint (about his own stupidity by the way) regarding 30,000, instead of being transparent and honest about this problem that he was actually disputing 30,0000 +30,000, because he wanted to us to pay for his 30,000 first, and bank this, before initiating an extended dispute with a second complaint afterwards with his next 30,0000.

Please explain to us, why this is our problem? and why we should we pay for his stupidity?

kind regards

No but now my amuont?? Sir

i am addressing the point to casino guru, not to you.

you set a weak password and are now crying because you want us to pay for your stupidity.

the point is addressed to casino guru and we will wait for their reply

Now what is status sir

the status is wait for casino guru to reply.

K sir this is my problem k i reqset u sir plz put on my account only 20000 thousand plz i request to u sir

we will wait for casino guru to reply and discuss afterwards.

Can you please contact my number sir I need to explain that easily 24 beat service mein problems I tell you plz plz after decision yours ph no 7411496993

we will communicate transparently via casino guru, since you are so quick to blame us and complain here. As you chose this public forum, we will use it and wait for casino guru to opine on your situation

K k no issue sir but not only problem was my side 24 beeting service also not good service also i tell u one thing sir one id only at a time one phone login and use but this service 2 or 3 option is there this is not this point and one more problem is thare sir, 1 id login ask for a otp registered phone number registered Gmail ID all all services to see but 24 beeting app or service do direct login direct login this is problem. Thats my hackers easily hack the id this problem to tha 24betting problem. Sry i dont no so match English any not understand plz call me i explain that situation and problem 7411496993 language Kannada or Hindi ( little only hindhi )

Well, this escalated quickly. Could you please advise, Manjunath, why we have suddenly disputed amount being doubled? You have filed this complaint for 30,000 INR and now we have another 30,000 INR that you are missing?

Yes sir 2 times i missing my withdrew money

30000 + 8114409

Total - 60000

What is tha status off withdrew problem sir

first we will establish whose problem it is.

you want it to be our problem

but you set stupidly weak password, and now you want someone to blame.

Not blame sir i tell only explain my problem thats it.

and then we will establish why you were not transparent in your initial claim and why this doubled.

Sir first one problem is 6/6/2022 that one already complaint. second one problem is 12/6/2022 after 6 days one more time my money missing between OFTER time that one is add sir

your problem is that you set a stupidly weak password and at best, someone hacked into your account because they guessed it (and it worst this is an organised scam against us), submitted a withdrawal request which we paid, but apparently these are not your account details.

and now you want compensation this.

I am not ask for full withdrew amount I request it for 50% amount that's it mistake not only full off my side sir

Okay sir 24 bit now what are you saying

we will potentially agree to 50%, which is 30k INR max, after casino guru comment and agree that it is a fully resolved case with no comeback or continued discussion.

you must wait for their reply.

you chose to bring it in casino guru, so now you must wait for them to comment, which may be today and may not be....

I would like to emphasize that from our point of view both sides are to blame. However, I’d like to ask if the player’s payment method has been verified before the withdrawal got processed?

Yes ur points is right

oh really petronella, both sides are to blame, yes?

so please explain to me this, then...

if someone unauthorised manages to log into our casinoguru account because we have set some stupid obvious password, and starts writing unauthorised fake messages, are we right to blame casinoguru for this? is it your fault as well the, yes? please explain to me what methods are you using to verify that i am an authorised person writing messages here?

Any body withdrew requested send that money urs sir any account holder money send before any verified you sir @24 beeting casino and everytime any login ID before ask to otp register mobile number or Email ur team ask that??? That is your responsibility this type of service you are not following in every ID same hacked this is 100% confirm you will put sostrong password it will be easily hacked thats it sir please not this point casino guru..

WRONG Manjunath.

because in the Indian market most players 1) are changing their mobile phone number constantly and 2) have many phone numbers (which we know for a fact), so OTP verification is not suitable in reality.

if we implemented OTP on all withdrawals to registered mobile, we would receive thousands and thousands....and thousands of complaints each day, with players complaining that they didnt receive their OTP because they changed their number/ or are not using that number at the moment/ do not have that phone on them at the moment.

so OTP doesnt not work well at all, in reality, in this sector.

regardless, we already have implemented a new security feature this week which will take into account the stupidity of weak passwords, and the stupidity of people who set such passwords, and this will cut this problem going forward down zero. So you can say this a new form of verification we are using.

K sir send to tha mail no. Any phone number change any account change number change and anything is you will change as for OTP this type of service you will following no complaints com ? Right one time u will add this change OFTER see how to problems come.

K sir @24 beeting now my problem solution??

we will wait for casino guru to agree that we will cover upto 50% of your stupidity and case is closed fully

K what will time put my 50%

1) we will wait for casino guru to reply

2) it is not 'your' 50%, it is our generosity. Your 100% was already paid, by us.

Generosity means?

means sympathy for your stupidity and carelessness, which we are not obliged

U will 100 paid but not to me right. Not verified that is ur negligency. Now u will tell thats is fully my problem.

we are not repeating ourselves. you set weak password and got predictable result.

if you want 50% final resolution, we will wait for casino guru to reply.

Casino guru plz response I will waiting for your reply

Casino guru atill???

OK.

Firstly, 24betting Casino team, no need to get offended. If you explained the issue with the verification beforehand we would understand it properly. Now when I got the explanation and a new system for the verification will be introduced I have a better understanding of the process.

Dear Manjunath,

Would you agree that a lack of proper verification but also a weak password caused this issue? However, as explained by the casino, weaker verification is in place to speed up the withdrawal process. Therefore, I'd like to ask you if you are willing to settle this case by accepting the casino's offer? Looking forward to hearing from you.

K sir im waiting for ur offer

manjunath

we will resolve this within 12 hours and credit your ac 30,000 INR to close and fully settle this dispute.

24 beeting casino still not add sir

do you understand the meaning of "within 12 hours" ?

K k sir sry once remind it sir that's it

have you re-set your password to a strong password?

Yes already reset

your account is now credited with 30,000 INR

Yes received thanks 😋

Casino guru

Thank you so much 😍😋

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Manjunath, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru