Odbijanje da isplati 28k$
Zdravo, treba mi pomoć.
Išao sam napred-nazad sa 30bet od 10. jula - sada će biti 10. avgust.
Mesec dana kontinuirane taktike odlaganja KIC-a da bi se izbeglo plaćanje.
Napravio sam 3 kripto depozita na njihovoj veb stranici.
Tražili su od mene normalne stvari na početku; moju ličnu kartu i dokaz adrese.
Postavio sam dokumente na njihovu veb stranicu, poslao sam im ih u njihov korisnički chat i poslao im dokumente e-poštom.
I posle ovoga su morali još tri puta da mi traže dokumenta. Nemaju kontrolu.
Nakon što sam više puta razgovarao sa VIP menadžerima, oni su se uverili da dokumenti prođu i da je sve u redu.
Zatim su me zamolili da napravim selfi sa ličnom kartom koju sam poslao.
Odbili su plaćanje.
Posle toga su želeli da dokažem kripto depozite.
Poslao sam im snimke ekrana SVA tri kripto depozita koje sam napravio, sa ID-om transakcije, datumom i iznosom. Sve informacije o svim depozitima su bile tamo.
Oni to nisu prihvatili.
Hteli su „izvod BANKE" na kome su prikazani svi depoziti.
Izvod iz *banke* koji prikazuje kripto depozite.
Vrsta dokumenta koja ne postoji.
Kada im je to objašnjeno i kada su to shvatili, ponovo su odbili plaćanje.
Onda su od mene tražili da dokažem izvor sredstava.
Poslao sam im svoje godišnje poreske izveštaje i dobitke iz drugog kazina.
Ponovo odbijeno plaćanje.
U ovom trenutku sam dokazao svoj identitet, dokaz o adresi, moje kripto depozite i izvore sredstava.
Sada mi kažu: „Potpuni bankovni izvod od juna do jula 2024. koji pokazuje depozite uplaćene na našu platformu."
Izvod iz banke za dokazivanje kripto depozita, opet. Ja sam im već poslao dokumenta koja dokazuju depozite, dokumente koje su prihvatili. Nakon što su prihvatili dokumenta, tražili su druga dokumenta, a sada se vraćaju tražeći iste stvari na drugačiji način.
Nisam mogao da napišem sve kroz šta sam morao da prođem jer bih bio ovde ceo dan. Ovo je možda 15-20% svega.
Traže od mene dokument. Ako taj dokument nije moguće dobiti, moram da potrošim vreme da im to objasnim. Onda me traže nešto drugo. Oni to rade i ne prestaju. Poslao sam im toliko dokumenata i razgovarao sa njima između 60-80 puta najmanje putem pošte/četovanja. Treba mi pomoć sada. Prete da će mi zatvoriti račun i zapleniti sredstva. Dao sam sve dokumente koje su tražili, a i dalje odbijaju da mi isplate novac.
Refusing to pay out 28k$
Hello, I need help.
I have been going back and forth with 30bet since the 10th of July - it is now about to be the 10th of August.
A month of continuous KYC delaying tactics to avoid payment.
I made 3 crypto deposits on their website.
They asked me for the normal stuff in the beginning; my ID and proof of address.
I uploaded the documents on their website, I sent it to them in their customer chat and I emailed them the documents.
Even after this they had to ask me for the documents three more times. They have no control.
After I spoke with VIP managers multiple times they made sure the documents got through and everything was fine.
They then asked me to take a selfie with my ID which I sent in.
They declined payment.
After that they wanted me to prove the crypto deposits.
I sent them screenshots of ALL three of the crypto deposits I made, with the transaction ID, date and amount. All the info on all the deposits was there.
They didn't accept that.
They wanted a "BANK statement" showing all the deposits.
A *bank* statement showing crypto deposits.
A type of document that doesn't exist.
Once that was explained to them and they understood that, they declined payment again.
Then they asked me to prove my source of funds.
I sent them my annual tax statements and winnings from another casino.
Declined payment again.
At this point I have proven my identity, my proof of address, my crypto deposits and sources of funds.
Now they tell me: "Full bank statement from June-July 2024 showing the deposits made to our platform."
A bank statement to prove crypto deposits, again. I have already sent them documents proving the deposits, documents which they accepted. After they accepted the documents they asked for other documents, and now they go back asking for the same stuff in a different way.
I could not write everything I have had to go through as I would be here all day. This is maybe 15-20% of everything.
They ask me for a document. If that document shouldn't be possible to get, I have to spend time explaining that to them. Then they ask me for something else. They keep doing this and are not stopping. I have sent them so many documents and talked with them between 60-80 times at least across mail/chat. I need help now. They are threatening to close my account and confiscate funds. I have provided all the documents that they have asked for and still they refuse to pay me my money.
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