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Hello, on December 23rd, 2022, I deposited 25 euros twice, after a long wait, I was informed on December 28th, 2022 that an account in Germany is not allowed. I didn't get my money back either.

Hallo ich habe am 23.12.2022 2mal 25 Euro eingezahlt nach langem hinhalten wurde mir am 28.12.22 mitgeteilt das ein Konto in Deutschland nicht erlaubt ist. Mein Geld habe ich auch nicht zurück bekommen.

Dear Potuch58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Allow me a few questions so better understand the situation. Could you please advise if the deposit reached the casino? Did you contact the casino with a request to return the funds you tried to deposit there? What was their reply?

Best regards,

Tomas

Yes, the money was transferred and nothing you sent me an email address that doesn't work at all lg

Ja das Geld wurde überwiesen und nichts dir haben mir eine Email Adresse geschickt die gar nicht funktioniert lg

support support wrote on Wed Dec 28, 2022 4:42 PM:Dear User,If you have an official complaint, send an email to support@rolletto and type im Subject "COMPLAINT" to let them know - the dedicated team will get back to you as soon as possible. Sincerely, Violet / Support TeamOn Wed, 28 Dec 2022 at 19:20, m*** y**** < y*****@gmail.com> wrote:I will complain support support wrote on Wed, Dec 28th, 2022, 13:35:Dear user, We are very sorry for the inconvenience and fully understand your current situation. Most likely, such a delay is associated with holidays and weekends. The topic has already been forwarded and our finance department is working on it. Please wait, they will reply you by email. Best regards, Violet / Support TeamOn Wed, 28 Dec 2022 at 15:35, m*** y**** wrote: Hello, it will take a long time. how much do you need because.then give my money back please support support wrote on Tue, Dec 27, 2022, 2:34 pm:Good day, dear user,The information has already been forwarded to the responsible team and are processed by him. Please wait until the end of the process. We will do our best and contact you via email as soon as possible. Kind regards,Florian / support staffOn Tue, 27 Dec 2022 at 15:18, m*** y**** wrote: Hello, I have deposited m*** y**** wrote on Tue Dec 27, 2022 12:17:Hello I deposited but it still hasn't arrived in my account lg

support support <support@31bet.com> schrieb am Mi., 28. Dez. 2022, 16:42:Lieber Benutzer,Wenn Sie eine offizielle Beschwerde haben, schicken Sie eine E-Mail an support@rolletto und geben Sie im Betreff "COMPLAINT" ein, damit Sie Bescheid wissen - das zuständige Team wird Ihnen so schnell wie möglich antworten.Mit freundlichen Grüßen,Violet / Support TeamOn Wed, 28 Dec 2022 at 19:20, m*** y**** <y*****@gmail.com> wrote:Ich werde mich beschweren support support <support@31bet.com> schrieb am Mi., 28. Dez. 2022, 13:35:Sehr geehrter Benutzer,Wir bedauern die Unannehmlichkeiten sehr und haben volles Verständnis für Ihre derzeitige Situation. Höchstwahrscheinlich ist eine solche Verzögerung mit Feiertagen und Wochenenden verbunden. Das Thema ist bereits weitergeleitet, und unsere Finanzabteilung arbeitet daran. Bitte warten Sie ab, sie werden Ihnen per E-Mail antworten. Mit freundlichen Grüßen,Violet / Support TeamOn Wed, 28 Dec 2022 at 15:35, m*** y**** <y*****@gmail.com> wrote:Hallo dauert es noch lange.wieviel brauchen sie denn.dann geben sie mein Geld zurück bitte support support <support@31bet.com> schrieb am Di., 27. Dez. 2022, 14:34:Guten Tag, sehr geehrter Benutzer,Die Informationen sind bereits an das zuständige Team weitergeleitet worden und werden von diesem bearbeitet. Bitte warten Sie bis zum Ende des Prozesses. Wir werden unser Bestes tun und Sie so bald wie möglich per E-Mail kontaktieren. Mit freundlichen Grüssen,Florian / Support-MitarbeiterOn Tue, 27 Dec 2022 at 15:18, m*** y**** <y*****@gmail.com> wrote:Hallo ich habe eingezahlt m*** y**** <y*****@gmail.com> schrieb am Di., 27. Dez. 2022, 12:17:Hallo ich habe eingezahlt aber es ist immer noch nicht angekommen auf meinem Konto lg 

Yes, hello, now they've sent it

Ja hallo jetzt haben die das geschickt

Hello Potuch58,

Did the casino return your money yet? Did your funds reach your bank account? Could you clarify if the casino communicated with you since your last message and what was it about?

I'll look forward to your reply.

No no reply no more mail received. The money was not transferred either. LG

Nein keine Antwort keine Mail mehr erhalten. Das Geld wurde auch nicht überwiesen. Lg

The last email was on 12/30/22

Die letzte Mail war am 30.12.22

Thank you for the update, Potuch58.

Since the casino responded to you, I believe it's only a matter of time before the transaction is cleared and your money will be returned to you. Keep us informed about any further development.

Ok thank you very much

Ok lieben Dank

Now they sent it

Jetzt haben die das geschickt

Thanks for your message Potuch58.

Make sure to send the details of the transaction to the casino in the correct format if you haven't done so already and let us know about the result. I am positive it's only a matter of time before the casino will be able to help you locate the transaction and resolve your issue.

I'll look forward to your reply.

I have made

Habe ich gemacht

Hello, they're just holding me back. I sent all my data as a PDF screenshot, etc., and that's because of 50 euros.

Hallo die halten mich nur hin .Ich habe meine ganzen Daten geschickt PDF Screenshot usw.und das wegen 50 Euro.

They just keep me honest.

Die halten mich nur hin ehrlich.

That's what they sent me. Because they give the money back. The bad thing is that they hold out. Right fraudulent

Das haben die mir geschickt. Von wegen die geben das Geld zurück. Das schlimme ist ja noch das die einen hinhalten. Richtig betrügerisch

Thank you very much, Potuch58, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

OK thanks

Ok danke

Hi Potuch58,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite 31bet Casino to the conversation to participate in the resolution of this complaint.

OK thanks

Ok danke

Volksbank Sprockhövel 50 euros 07/19/1977

Volksbank sprockhövel 50 Euro 19.07.1977

Hi Potuch58,

I received a message from the casino that the transaction failed. I asked for additional information by email. Have you tried contacting your bank/payment provider to find out what may have happened?

And

Ja

Only lies

Nur lügen

If you contacted the payment provider, what was their reply?

Hello if you want I can give you all my data from date a

Hallo wenn sie wollen kann ich meine ganzen daten von dem Datum a

Hello if you want I can send you all my bank statements

They said it would take longer because of the holidays. And they put me off the whole time. The money wasn't transferred, what a lie.

Hallo wenn sie wollen kann ich meine ganzen Kontoauszüge schicken

Die haben gesagt wegen Feiertage dauert es länger.und haben mich die ganze Zeit hingehalten.das Geld wurde nicht überwiesen was für eine Lüge.

Hi Potuch58,

You can send the bank statements for the relevant time period to my email address (peter.m@casino.guru). Could you reply to my question if you contacted your bank and asked them about the transaction? How did they respond?

Hi Potuch58,

I haven't received any bank statement from you and you repeatedly failed to answer my questions. I'm afraid I won't be able to investigate further and have no other choice but to reject this complaint. I wish I could be of more help.

Best regards,

Peter