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Hello, I made a withdrawal in the amount of 3,600 BRL, in 4 installments of 900 on the 2nd, and the following week I made 400 BRL, they paid me the 400 BRL and did not pay the rest, the chat just asks to wait, o email no one responds, . Help me receive please, I'm tired of winning and Casinos don't pay.

Olá ,fiz um saque no valor de 3.600 BRL ,em 4 parcelas de 900 no dia 02 , e logo na semana seguinte fiz de 400 BRL, me pagaram o de 400 BRL e não pagaram o restante ,o chat só pede pra aguardar ,o email ninguém responde, . Me ajudem a receber por favor,estou cansado de ganhar e os Casino não pagarem .

Dear Caniggia2021, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested those withdrawals? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards, 

Kristina

Hello on the 2nd I made the withdrawals, but in this Casino the withdrawal is instantaneous, it doesn't take long so I had already made other withdrawals, in this withdrawals on the 2nd they are holding I don't know why.

Olá dia 02 eu fiz os saques,mas neste Casino a retirada é instantâneo,não demora assim eu já tinha feito outros saques,neste saques do dia 02 eles estão segurando não sei porque.

Hello. We apologize for the inconvenience caused. For the moment we are experiencing a technical issue with the payment method that you are using for the withdrawal. We will try to solve it as soon as possible.

I appreciate it if you pay me, because the casinos are not complying with the basics, the players accept it when we lose, and the Casinos have to pay the winnings,. Thank you for your support.

Eu agradeço se vocês me pagarem,porque os casinos não estão cumprindo com o basico,nos jogadores aceitamos quando perdemos ,e os Casino tem que pagar os ganhos ,. Obrigado pelo suporte.

Hello. Unfortunately withdrawal with Skrill is not possible for BRL.

You can use the same method as you had for the successful withdrawal - Mifinity and there will be no issues.

the chat does not accept to cancel the remaining balance in pix, so that I can do another method, the cancellation is common in any Casino site,. help me please, I will not bother you anymore,.

o chat não aceita cancelar o saldo restante em pix,para que eu possa fazer outro método,o cancelamento é comum em qualquer site de Casino,.me ajude por favor ,não irei mais aborrecer vocês ,.

You have to cancel your withdrawals with Pix and request the new ones with Mifinity.

Please ask the chat to cancel for me, they are not accepting it.

Por favor peça para o chat cancelar para mim ,eles não estão aceitando.

I want to thank the support of the casino guru, and the support of 31bet, I'm managing to withdraw, I just haven't managed to get everything yet because of the withdrawal limit, I hope that they solve the problem with pix because the site is great, and deserves success.

Quero agradecer ao suporte do cassino guru, e ao suporte do 31bet ,estou conseguindo sacar,só não consegui ainda tudo por causa do limite de saque,espero que ,eles resolvam o problema com pix pq o site é ótimo,e merece sucesso.

Hello everyone,

Thank you both for your replies and cooperation.

Caniggia2021, do I understand correctly that you managed to withdraw part of your winnings? Could you please clarify how much money you currently have in your casino account?

Hello, I have a withdrawal of 2000 thousand BRL pending, but I believe that tomorrow it will already be in the account, thanks for the support and success to all.

Olá ,eu tenho um saque de 2000 mil BRL pendente,mas acredito que amanhã já esteja na conta, obrigado pelo apoio e sucesso a todos.

Thanks for the update, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

OK thanks

Ok , obrigado

I received the last withdrawal today, thank you all, and you can close the claim please, success and many gains to all.

Recebi o último saque hoje,obrigado a todos ,e pode fechar a reclamação por favor,sucesso e muitos ganhos a todos.

Dear Caniggia2021,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru