7Bets.io Casino - Zahtevi za povlačenje igrača se stalno odbijaju.

For 5 weeks now I have been trying to make a withdrawal, every time this is rejected, I've sent numerous emails and tried to talk via the live chat but get no response, the winnings were not as a result of a deposit bonus, it was all from my own funds. I have been extremely polite to the staff but continue to get nowhere in taking out my funds, I have been told multiple times to wait and it will get processed but still nothing, have tried every single withdrawal feature from bank to crypto and they are rejected every time, I have attached a screenshot of all the rejected withdrawal attempts.

Dear coper,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you communicated with customer support about the reason why your withdrawal requests keep getting rejected?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have never made a successful withdrawal, I have tried to withdraw for over 4 months and have never been successful, my KYC is confirmed and verified, I have verified this twice and is still currently fully verified, my winnings are completely without bonus funds and I have tried constantly to email and live chat, I can attach the copies of all of this if needed over the past 4 weeks but end up getting no response, and no idea of if I will ever get my withdrawal, thank you for getting back to me so soon. 🙂

Hi There, I have attached copies of the transcripts from live chats, and all of the emails I have sent and received no response from for some further evidence of this. Can these please not be published publicly

further attachments

i have also attached my fully verified account too, please see attachment

Thank you very much, coper, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of 7Bets.io Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear coper,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite 7Bets.io Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Thank you for inviting the casino to respond, It would be great if they did but I’m not so sure they will, I completely understand if they are a new and small casino that paying out big amounts might be tough, if that’s the case I would just like my deposits being refunded if that’s a possibility, it feels as this has been going on for ages now I would just like a resolution

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I also think the casino has taken away the option for me to contact them via live chat and still no response via email, it just looks as if nothing will be resolved now, hopefully this bad faith from 7bets puts other players off.

Hello there, I saw on another post that a casino guru team member was able to get in contact with this casino via Skype, is this a possibility to reach them as they do not respond to any of my attempts, it’s a complete scam at this point and I receive no answers at all

Hello coper, I've reached out to the casino via Skype, and I'm currently awaiting their response.

Thank you Dominika 🙂

just wanted to add an update, 7bets has now made the only available withdrawal method "pix" which can only be used in Brazil, which completely makes no sense, i have asked them to change this with no answer, i have attached a screenshot showing this, have you had any luck in a response from them via Skype? I probably know the answer to that lol.....

Dear coper,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Although 7Bets.io Casino is licensed in Costa Rica, it's unfortunate that there is basically no player protection provided by the licensing authority in Costa Rica. Since there is no avenue to file an official complaint with the licensing authority, there are no further actions that can be pursued. I can only recommend you choose casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Dominika

Casino Guru