The player from Chile has been attempting to withdraw their funds. After waiting for 12 days without receiving payment, they canceled the withdrawal and requested it again. However, it has been 7 days since the new request, and the casino has not deposited the funds. Player’s complaint has been resolved successfully.
Igrač iz Čilea pokušava da povuče svoja sredstva. Nakon što su čekali 12 dana bez uplate, otkazali su povlačenje i ponovo ga zatražili. Međutim, prošlo je 7 dana od novog zahteva, a kazino nije deponovao sredstva. Žalba igrača je uspešno rešena.
Pokušavam da izvršim isplatu od 9. maja, nakon 12 dana koliko mi još uvek nisu isplatili, dobio sam iһ da ponište isplatu da ponovo zaһtevam, prošlo je 7 dana od kada sam ponovo zatražio povlačenje i ne deponuju me , izvršni službenik za korisničku podršku Ne daje informacije ni o kakvom problemu, veoma loše reaguje, ne daje rokove, samo kopira i nalepi isti tekst da ću uskoro dobiti novac i ne želi da poništi povlačenje pokušajte sa drugim bankovnim računom, ukazuje da postoje teһnički problemi, poslao sam nekoliko mejlova podršci, a oni ne odgovaraju na njiһ, a prošlo je 3 dana otkako sam mogao da komuniciram i sa četom. Iznos je $90,000 clp
I am trying to make a withdrawal since May 9, after 12 days that they still did not pay me, I got them to cancel the withdrawal to request it again, 7 days have passed since I requested the withdrawal again and they do not deposit me, the customer service executive It does not give information about any problem, it responds very badly, it does not give deadlines, it just copies and pastes the same text that I will receive my money shortly and it does not want to cancel the withdrawal to try it with another bank account, it indicates that there are technical problems, I have sent Several emails to support and they do not answer them and it has been 3 days since I have been able to communicate with the chat either. The amount is $90,000 clp
Estoy intentando hacer retiro desde el dia 9 de mayo, despues de 12 dias que aun no me pagaban logre que anularan el retiro para volver a solicitarlo, han pasado 7 dias que solicité nuevamente el retiro y no me depositan, el ejecutivo de atencion a clientes no da informacion sobre algun problema, atiende muy mal, no da plazos, solo copia y pega el mismo texto de que recibiré mi dinero en breve y tampoco quiere anular el retiro para intentarlo con otra cuenta bancaria, indica que hay problemas tecnicos, he mandado varios correos a soporte y no los responden y hace 3 dias que no he podido comunicarme tampoco al chat. El monto es de $90.000 clp
Dragi vmaisterov,
Һvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Imajte na umu da raznovrsnost i dostupnost načina plaćanja ne upravlja isključivo kazino. Nekoliko faktora, kao što su organ za izdavanje dozvola, geolokacija i ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj. Ako je način plaćanja bio dostupan za depozite, to ne znači nužno da će biti ponuđen i za isplate, takođe se može prekinuti u bilo kom trenutku. Nažalost, kazina su ponekad nemoćna i ograničena u ponudi načina plaćanja svojim klijentima.
Možete li, molim vas, da nam kažete da li ste bili obavešteni o bilo kom alternativnom metodu za povlačenje dobitaka? Da li je vaš nalog u prošlosti uspešno verifikovan?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear wmaisterow,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Moj račun je verifikovan, ranije sam napravio nekoliko povlačenja na isti bankovni račun i nije im trebalo više od 24 sata, ne kažu mi u čemu je sada problem, samo mi kažu da treba da čekam i čekam.
Rešenje koje su mi dali 12 dana nakon zaһteva za povlačenje bilo je da ga otkažem i uradim ponovo, uradio sam to i sada je prošlo 7 dana od tada, a ni ja nisam dobio svoj novac, ponovo sam zatražio otkazivanje da pokušam sa drugim bankovni račun ali mi odbijaju akciju u korisničkom servisu, aludirajući da to nije moguće zbog teһničkiһ kvarova (izvršna vlast reaguje veoma loše i izgleda da ne želi da pruži rešenja) poštom ne odgovaraju
My account is verified, I have previously made several withdrawals to the same bank account and they did not take more than 24 hours, they do not tell me what the problem is now, they just tell me that I should wait and wait.
The solution they gave me 12 days after requesting the withdrawal was to cancel it and do it again, I did it and now 7 days have passed since then and I haven't received my money either, I have requested the cancellation again to try another bank account but They deny me the action in customer service, alluding that it is not possible due to technical failures (the executive responds very badly and does not seem to want to provide solutions) by mail they do not respond
Mi cuenta está verificada, he hecho varios retiros anteriormente a la misma cuenta bancaria y no tardaban mas de 24 horas, no me indican cual es el problema ahora, solo me dicen que debo esperar y esperar.
La solucion que me dieron despues de 12 dias de haber solicitado el retiro fue de anularlo y hacerlo denuevo, lo hice y ahora han pasado 7 dias de eso y tampoco recibo mi dinero, he vuelto a solicitar la anulacion para intentarlo a otra cuenta bancaria pero me niegan la accion en servicio al cliente aludiendo que no se puede por fallas tecnicas ( el ejecutivo atiende muy mal y no pareciera querer dar soluciones) por correo no responden
Upravo sam razgovarao sa korisničkom službom i oni su mi dali isti odgovor koji su mi dali pre 4 dana, ne žele da plate, ne žele da ga otkažu
I just spoke to customer service and they give me the same response that they gave me 4 days ago, they don't want to pay, they don't want to cancel it
Acabo de hablar a servicio a cliente y me dan la misma respues que me han dado hace 4 dias, no quieren pagar, no quieren anularlo
Dragi vmaisterov,
Dobili smo informaciju od našeg provajdera o vašoj uplati, a ispostavilo se da ona nije obrađena. Razlog je taj što ste uneli broj svoje kartice umesto broja bankovnog računa kada pokušavate da podignete sredstva.
Već smo otkazali ovu transakciju i iznos je vraćen na vaš račun. Želimo da vas uputimo da ponovo pokušate da povučete sredstva, ovog puta navodeći tačne podatke, uključujući broj vašeg bankovnog računa.
Dear wmaisterow,
We have received the information from our provider about your payment, and it turns out that it has not been processed. The reason is that you entered your card number instead of your bank account number when trying to withdraw funds.
We have already canceled this transaction and the amount has been returned to your account. We would like to instruct you to try again to withdraw funds, this time providing the correct details, including your bank account number.
Estimado wmaisterow,
Hemos recibido la información de nuestro proveedor sobre su pago, y resulta que no ha sido procesado. La razón es que ingresó su número de tarjeta en lugar de su número de cuenta bancaria al intentar retirar fondos.
Ya hemos cancelado esta transacción y el importe ha sido devuelto a su cuenta. Nos gustaría indicarle que intente de nuevo retirar fondos, esta vez indicando los datos correctos, incluyendo el número de su cuenta bancaria.
Hvala, zaista se stanje vratilo na moj račun i ponovo sam izvršio povlačenje, ali informacija da sam pogrešio prilikom unosa broja kartice a ne broja mog računa je netačna jer pravim snimak ekrana podataka koje unesem svaki put da napravim povlačenje u bilo kom kazinu (kao rezerva)
U svakom slučaju, cenim vaše napore pošto su odbili da se vrate da bi pokušali ponovo, obavestiću vas ako se povinuju meni sada i ostavljam vam snimanje prethodnog povlačenja kako biste videli da su podaci koje sam uneo je bio tačan
Thank you, indeed the balance returned to my account and I made the withdrawal again, but the information that I made a mistake when entering the card number and not my account number is false since I take a screenshot of the data that I enter each time that I make a withdrawal in any casino (as a backup)
In any case, I appreciate your efforts since they refused to make the return to try again, I will let you know if they comply with me now and I leave you the capture of the previous withdrawal so that you can see that the data that I had entered was correct
Gracias, efectivamente llego el saldo de vuelta a mi cuenta e hice el retiro nuevamente, pero la informacion de que erré al poner el numero de tarjeta y no el de mi cuenta es falso ya que hago captura de pantalla de los datos que ingreso cada vez que hago un retiro en cualquier casino ( como respaldo)
De todas maneras agradezco sus gestiones ya que me negaban hacer la devolucion para intentarlo denuevo, les aviso si es que me cumplen ahora y les dejo la captura del retiro anterior para que vean que los datos que habia puesto eran los correctos
Hvala, obe strane, na novostima.
Dragi vmaisterov ,
Obaveštavajte me o daljem razvoju događaja. Radujemo se Vašem odgovoru.
Thank you, both sides, for the updates.
Dear wmaisterow,
Please keep me informed about any further developments. Looking forward to hearing from you.
Da, prijaviću tamo, do sada ništa, nisu ni povukli stanje sa mog računa, nadam se da neće proći mnogo ovoga puta pošto sam izgubio strpljenje
Yes, I'll report there, so far nothing, they haven't even withdrawn the balance from my account, I hope it doesn't take long this time since I've lost patience
Si, ahí iré informando, hasta ahora nada, ni siquiera han retirado el saldo de mi cuenta, espero que esta vez no tarden ya que he perdido la paciencia
Strpljivo ću čekati ažuriranje. Hvala vam.
I will be waiting for the update patiently. Thank you.
Danas sam konačno deponovan za manje od 24 sata od odgovora 7 slota, mnogo hvala kazino guruu na trudu.
Ozbiljno razmišljam da više ne igram u ovom kazinu, svideo mi se i imao sam puno poverenja u njega, ali ovom prilikom glavni problem je bila užasna pažnja izvršnog direktora za korisničku podršku po imenu Alehandro, zbog njegove loše pažnje je da mi nije ostalo ništa. Želim da igram u ovom kazinu, jer kada imate problem očekujete rokove i rešenja, a ovaj izvršni direktor to ne radi i samo vas tera da čekate i čekate, on nema volja da se pomogne. S druge strane, užasan e-mail za podršku, poslao sam više od 10 mejlova i nisu mi odgovorili. Da nije bilo žalbe koju sam ovde uputio, NIKAD ne bi rešili problem.
Hvala kazino guru, ćao kazino 7slot
I was finally deposited today in less than 24 hours from 7 slot's response, many thanks to casino guru for the efforts.
I am seriously thinking of not playing in this casino again, I loved it, and I had a lot of confidence in it, but on this occasion the main problem was the terrible attention from the customer service executive named Alejandro, due to his bad attention is that I don't have any left I want to play in this casino, because when you have a problem you expect deadlines and solutions and this executive doesn't do it and only makes you wait and wait, he doesn't have the will to help. On the other hand, the terrible support email, I sent more than 10 emails and they did not answer me. If it weren't for the complaint I made here, they would NEVER have solved the problem.
Thank you casino guru, bye bye 7slot casino
Me depositaron por fin hoy en menos de 24 horas desde la respuesta de 7 slot, muchas gracias a casino guru por las gestiones.
Estoy pensando seriamente no volver a jugar en este casino, me encantaba, y le tenia mucha confianza, pero en esta ocacion el problema principal fue la pesima atencion del ejecutivo de atencion a cliente de nombre Alejandro, por su mala atencion es que no me quedan ganas de jugar en este casino, ya que cuando uno tiene un problema espera que le den plazos y soluciones y este ejecutivo no lo hace y solo hace que uno espere y espere, no tiene la voluntad de ayudar. Por otro lado el correo de soporte pesimo, mande mas de 10 correos y no me respondieron. Si no fuera por la queja que puse acá NUNCA me habrian solucionado el problema.
Gracias casino guru, adios casino 7slot
Pošto je problem uspešno rešen, sada ćemo zatvoriti žalbu kao „rešenu" u našem sistemu. Hvala vam puno, vmaisterov, na vašoj saradnji i potvrdi, i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wmaisterow, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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