pozdrav svima,
Hvala vam, Vanessa10, na vašim mejlovima i snimcima ekrana. Međutim, šta to dokazuje, molim vas?
Ako postoji toliko podudaranja koja sugerišu da je jedna osoba koristila više naloga, kako zamišljate da dokažete bilo šta drugo?
Kazino je takođe preporučio da kontaktirate korisničku podršku kazina za više informacija. Možete li ih kontaktirati i dati mi informacije koje ćete dobiti?
Dragi 7Slots Casino timu ,
U redu, hvala na dodatnom objašnjenju.
Nažalost, samo objašnjenje nije dovoljno da podrži tvrdnje i odluku kazina, a svakako bi nam bilo potrebno više detalja i dokaza.
Pošto sam više puta tražio potrebne dokaze, neću ponavljati svoja pitanja.
Bilo bi sjajno kada bi kazino mogao da nam pruži sledeće (sa oba povezana naloga):
- Kompletna istorija igara/dnevnici igara ili delovi gde je jasno da su nalozi igrali iste igre u isto vreme + informacije da li su u to vreme bili aktivni bonusi
- Istorija transakcija ako depoziti/povlačenja/bonusi nisu vidljivi u evidenciji igre
- Informacije o korišćenim načinima plaćanja, posebno ako su oba naloga koristila isti način plaćanja
- Dokazi koji pokazuju podudaranje uređaja i IP adrese
- Ako postoje druge utakmice - moramo ih videti kao snimke ekrana iz kazino sistema
Bilo bi veoma cenjeno ako bi bar ID ili mejlovi igrača bili vidljivi u datim podacima. Slobodno koristite moju e-poštu pomenutu nekoliko puta u ovoj temi.
Takođe, u međuvremenu se pojavilo još nekoliko pitanja.
Podnosilac žalbe je tvrdila da je akumulirala sporni dobitak uz bonus. Da li su oba naloga koristila bonuse? Ako jeste, koji su tačno bonusi korišćeni? Da li su koristili iste bonuse?
U zavisnosti od odgovora na pitanja o bonusima – ako prvi nalog nije koristio nikakav bonus, koju (nepravednu) prednost je sporni nalog stekao igranjem na ovaj način?
U slučaju da je kazino zaplenio bilo šta od dobitka igrača, moramo da vidimo dokaze koji potkrepljuju optužbe. Kao što je ranije pomenuto, bojim se da bez toga nikuda nećemo stići.
Radujemo se Vašem odgovoru.
Greetings all,
Thank you, Vanessa10, for your emails and screenshots provided. However, what does it prove, please?
If there are so many matches that suggest one person was using multiple accounts, how do you imagine proving anything else?
The casino also recommended you contact the casino's customer support for more information. Can you contact them and provide me with the information you will receive?
Dear 7Slots Casino team,
Alright, thank you for the additional explanation.
Unfortunately, only an explanation is not enough to support the casino's claims and decision, and we would definitely need more details and evidence.
Since I requested the necessary evidence more than once, I will not repeat my questions.
It would be great if the casino could provide us with the following (from both linked accounts):
- Complete game history/game logs or parts where it is clear the accounts played the same games at the same times + information if any bonuses were active at that time
- Transaction history if deposits/withdrawals/bonuses are not visible in game logs
- Information about the used payment methods, especially, if both accounts used the same payment method
- Evidence showing the device and IP matches
- If there are other matches - we need to see them as screenshots from the casino system
It would be highly appreciated if at least the players' IDs or emails are visible in the provided data. Feel free to use my email mentioned several times in this thread.
Also, a few more questions arose in the meantime.
The complainant claimed that she accumulated the disputed winnings with a bonus. Did both accounts use bonuses? If yes, what exact bonuses were used? Did they use the same bonuses?
Depending on answers to the questions about bonuses - if the first account did not use any bonus, what (unfair) advantage did the disputed account gain by playing in this way?
In case the casino confiscated anything from the player's winnings, we need to see the evidence to support the accusations. As was mentioned earlier, I am afraid we will not get anywhere without it.
Looking forward to hearing from you.
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