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After submitted a withdrawal request they disabled my account. I have my previous account but it’s acting weird, they keep giving me bonus after depositing but the bonus won’t show up or won’t let me use it so I chat their live support and ask if can just create another account days later I was using my new account. And then I won and withdraw the 3,500us and left 200usd in my account.Then boom! they disabled it. So how can I get my money now? this is so unfair. And I will do everything in my power to get it.

Dear Gilbert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? I’m specifically interested in the part where the casino has allowed you to open another account since this is strictly prohibited in general.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Casino Guru, any take on this matter?

Thank you very much, Giocodie, for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gilbert.

In this situation, the best would be to invite the casino representative into the case.

I hope he will explain to us whats happened and why is your account blocked.

Thank you so much and happy holidays to everyone. I also hope that I will receive my withdrawal from 888 casino

in the said time frame.

Hey Casino.Guru

Member’s account has been blocked as per Responsible Gaming reasons.

Regarding the withdrawal, please be advised that the request is still in process.

Support have already advised the player, but we will contact him again.

Please let me know if anything else is needed.

Hope you all have a nice holiday season!

I received a call from 888 rep just now and she explained to me, I’m alright with that if my account will

be closed. As long as they will give me my funds. It would be fair enough. I hope CasinoGuru will let this open until I received funds I can tell it will be really resolved.

Thanks for a quick answer, both of you. Yes, we will keep the complaint open until Gilbert confirm that he received the money.

Meanwhile, happy holidays and new year.

Hello Gilbert.

Any updates regarding your withdrawal? Did you receive the money? And if yes, then how much?

Hello there, I only received the 500usd they haven’t replied to any of my inquiries, Please 888 casino let me know when can I receive the other 3000usd.

Thank you Matej for the help, I wish they can reply here and acknowledge my inquiries here

888 Casino representative, could you please explain to us, why only the $500 was sent to Gilbert?

Please 888casino rep, answer us. Kindly let us know why I received incomplete funds when one of your Rep told me that all funds amounting to 3,500usd were released last Dec. 23, so I am patiently waiting not until I received the incomplete funds.

They won’t reply to me, email, social media platform.

Hello, Thank you so much CasinoGuru I have received the full funds. thank you so much 888 casino this now can be closed. I love you all. 888casino is one of the best platforms in online casino gaming still!

Hey Casino.Guru and Gilbert,

For the future, please note that payments may take some time, specially when we had Responsible Gaming issues with the player.

As Gilbert mentioned the full payment was sent.

We are happy that this issue was resolved, thank you Gilbert for your kind words.

Have a great 2021!

Dear Gilbert,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Thanks 888 casino representative for fast reactions. 

I wish you amazing year 2021, hopefully, without covid-19 problems.