The player from Australia had requested a withdrawal for $1000.58 on 1/02/2024, which had been approved on 6/02/2024. Despite being told that it would take 7-10 business days, he had not received his funds. He had provided evidence of non-receipt and highlighted inconsistencies in the casino's responses. We had facilitated communication between the player and the casino. Eventually, the player had received $944, less than the requested amount due to a $20 fee. Despite the discrepancy, the player had considered the issue resolved, and we had marked the complaint as 'resolved' in our system.
Igrač iz Australije je zatražio povlačenje u iznosu od 1000,58 dolara 1.2.2024., koje je odobreno 6.2.2024. Iako mu je rečeno da će za to trebati 7-10 radnih dana, on nije dobio svoja sredstva. On je pružio dokaze o neprimanju i istakao nedoslednosti u odgovorima kazina. Olakšali smo komunikaciju između igrača i kazina. Na kraju, igrač je dobio 944 dolara, manje od traženog iznosa zbog naknade od 20 dolara. Uprkos neslaganju, igrač je smatrao da je problem rešen, a mi smo u našem sistemu označili žalbu kao „rešenu“.
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