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indeposited $70 over two days, during which time I had 28c bonus money. I won around $1500 on which I withdrew, while it was processing I deposited additional money, and won $500

I then received email claiming I b Reached terms and they refused my winnings (cause of bonus) I accept but they also took all the money in game play that I won without bonus

Dear Adele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Have you been accused of breaching rule regarding mixed funds? Could you please forward your game and cashier histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Adele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.