The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that two withdrawals totaling 450 BRL were denied and confiscated from his account, while only a small balance remained. Despite our attempts to communicate and extend the inquiry period, the player did not respond to our requests for updates. Consequently, the complaint was rejected due to a lack of information for further investigation.
Igrač iz Brazila je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Igrač je prijavio da su dva povlačenja u ukupnom iznosu od 450 BRL odbijena i zaplenjena sa njegovog računa, dok je ostao samo mali iznos. Uprkos našim pokušajima da komuniciramo i produžimo period za upit, igrač nije odgovorio na naše zahteve za ažuriranje. Shodno tome, žalba je odbijena zbog nedostatka informacija za dalju istragu.
Zdravo, Casino Amerio je odbio moje podizanje 450 BRL, nakon čega je usledila konfiskacija mog dobitka. Imao sam stvarno stanje na svom računu i dobio sam povrat novca od 128 BRL. Završio sam izazov prevrtanja, koji je bio 3k sa maksimalnim dobitkom od 400%. Nastavio sam da igram sa pravim bilansom i još malo ga povećao, ali su me uskratili i oduzeli mi novac.
Zašto dobijete uplatu, dobijete sreće u životu, a onda ga izgubite? Zato što si igrao u kazinu gde nisu bili pošteni.
Hello, Casino Amerio denied my withdrawal of 450 BRL, followed by confiscating my winnings. I had a real balance in my account and received a cashback of 128 BRL. I completed the rollover challenge, which was 3x with a maximum gain of 400%. I continued playing with the real balance and increased it a bit more, but they denied me and confiscated my money.
Why is it that you receive a payment, get lucky in life, and then lose it? Because you played at a casino where they weren’t honest.
Olá, o cassino amerio negou minha retirada da de 450 BRL e na sequência confiscou os ganhos. Tinha saldo real em conta e recebi um Cashback no valor de 128 brl, completei o desafio do rollover que era 3x com ganho máximo de 400% continuei jogando com o saldo real e almentei mais um pouco, mas me negaram e confiscaram.
Aí a gente recebe um pagamento assim da uma sorte na vida e perde porque? Por jogou num cassino aonde agora não foram honesto.
Dear pepinhozinho69,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dragi pepinhozinho69. Hvala vam na žalbi. Istražujemo vašu situaciju.
Srdačan pozdrav, Amerio tim
Dear pepinhozinho69. Thank you for your appeal. We are looking into your situation.
Best regards, Amerio team
Hvala vam na pažnji i unapred se izvinjavam za eventualne neprijatnosti.
I hvala vam puno, puno na pažnji
DETALj: Ovaj bonus sam već izvršio rollover ali bonus se nije završio sam i ono što sam osvojio sam kladio novcem i uplaćivao bonus. Pre nego što sam dobio te dobitke, otkazao sam bonus i nastavio sa pravim stanjem.
Ono što najviše osećam je da posle velikih pobeda dolaze veliki gubici... i tako je u svemu. Zato bih zaista cenio recenziju dok sam igrao i završavao Cashback rollover i nastavio sa stvarnom ravnotežom povećavajući dobitke.
Thank you for your attention, and I apologize in advance for any inconvenience.
And thank you very, very much for your attention
A DETAIL: this bonus I had already completed the rollover but the bonus didn't finish itself and what I won I bet with money and was paying in the bonus. Before I got those winnings I canceled the bonus and continued with the real balance.
What I feel most strongly about is that after big wins come big losses... and that's how it is for everything. That's why I'd really appreciate a review as I played and completed the Cashback rollover and continued with the real balance increasing the winnings.
Legal! agradeço a sua atenção, e desde já quero me desculpar de qualquer transtorno.
E fico muito grato, muito obrigado pela atenção
UM DETALHE: esse bônus eu já havia completado o rollover mas o bônus não finalizava sozinho e o que ganhava apostava com dinheiro e estava pagando no bônus. Antes de obter esses ganhos eu cancelei o bônus e continuei com o saldo real.
O que eu mais fico sentido é que a tendência depois de grandes vitória vem grandes derrotas... e é assim por tudo normal. Por isso que eu gostaria muito de uma revisão pois jogei e completei o rollover do Cashback e continuei com saldo real aumentando os ganhos.
* zdravo NICK, predmetni događaj se desio 03.02.2025. danas, povlačenje 400brl i još jedno 50brl su odbijeni i konfiskovani sa računa za igre. U realnom bilansu je ostalo 0,36brl. A od dva podizanja je zaplenjeno 450brl.
* hello NICK, the event in question took place on 03/02/2025 today, a withdrawal of 400brl and another of 50brl were denied and confiscated from the gaming account. There was 0.36brl left in the real balance. And 450brl from two withdrawals was confiscated.
* olá NICK, o fato em questão ocorreu no dia 03/02/2025 hoje, um saque de 400brl e outro de 50brl foram negado e confiscado da conta de jogo. Sobrou 0,36brl em saldo real. E 450brl montante de duas retiraras foi confiscado.
Dear pepinhozinho69,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear pepinhozinho69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
