Poštovani 1979mandm1979,
Nedavno sam se uključio u opsežnu diskusiju sa predstavnikom kazina u vezi sa vašom situacijom. Iako razumem njihovu perspektivu da je vaša igra u skladu sa njihovom definicijom zloupotrebe bonusa kao što je ovde pomenuto:
Međutim, moramo dovesti u pitanje pretpostavku da prelazak sa visokog rizika na klađenje sa niskim rizikom nakon značajne pobede daje igraču nepravednu prednost. Ovo ponašanje je sasvim razumno, jer čak i strastveni kockari imaju tendenciju da postanu oprezniji nakon pobede, plašeći se potencijalnih gubitaka.
Važno je zapamtiti da sve kazino igre imaju prednost, obezbeđujući profitabilnost kazina čak i sa opkladama sa niskim rizikom. Stoga, nema valjanog razloga za kažnjavanje takvog igranja. Kao što smo pomenuli u našem stavu o zabrani obrazaca i strategija klađenja
Iako sam pokušavao da objasnim naš stav i pronađem odgovarajuće rešenje sa kazino timom, nažalost, oni su ostali pri svojoj prvobitnoj odluci. Morali smo da zatvorimo ovu žalbu kao nerešenu, što će se negativno odraziti na rejting kazina.
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte. U međuvremenu, preporučujem vam da kontaktirate nadležnost za kazino igre, Komisiju za igre u Kahnavakeu ovde Rešavanje sporova - Kahnava:ke Gaming Commission ili direktno na njihovu e-poštu na complaints@gamingcommission.ca , i podneti im žalbu. Uprava za igre na sreću možda ima više opcija i alata za pomoć igračima. Obavestite me kako su odgovorili ( michal.k@casino.guru ). Žao mi je što ovom prilikom nisam mogao više pomoći. Mogu samo da preporučim da proverite recenzije svakog kazina pre nego što se registrujete i da igrate samo u dobro ocenjenim kockarnicama kako biste izbegli ovakva razočarenja u budućnosti.
Srdačan pozdrav,
Michal
Casino Guru
Dear 1979mandm1979,
I recently engaged in a comprehensive discussion with the casino representative regarding your situation. While I understand their perspective that your gameplay aligns with their definition of bonus abuse as mentioned here:
We however need to question the assumption that switching from high-risk to low-risk betting after a significant win gives the player an unfair advantage. This behavior is quite reasonable, as even avid gamblers tend to become more cautious after winning, fearing potential losses.
It's important to remember that all casino games have a house edge, ensuring the casino's profitability even with low-risk bets. Therefore, there is no valid reason to penalize such gameplay. As we mentioned in Our Position on Banning Betting Patterns and Strategies
Although I was trying to explain our position and find a suitable solution with the casino team, sadly, they maintained their initial decision. We had to close this complaint as unresolved, which will have a negative effect on the casino rating.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the casino gaming authority, the Kahnawake Gaming Commission here Dispute Resolution - Kahnawà:ke Gaming Commission or directly to their email at complaints@gamingcommission.ca, and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in good-rated casinos to avoid disappointments like this in the future.
Best regards,
Michal
Casino Guru
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