Igrač sa Novog Zelanda je optužen da je prekršio Uvjete i uslove igrajući ograničene igre dok je završio bonus klađenje. Nakon detaljnijeg ispitivanja, na kraju smo odbili ovu žalbu kao neopravdanu.
The player from New Zealand has been accused of breaking the T&Cs by playing restricted games while completing bonus wagering. After a closer examination, we ended up rejecting this complaint as unjustified.
Igrač sa Novog Zelanda je optužen da je prekršio Uvjete i uslove igrajući ograničene igre dok je završio bonus klađenje. Nakon detaljnijeg ispitivanja, na kraju smo odbili ovu žalbu kao neopravdanu.
Ovaj kazino je otkazao povlačenje 30k. Igrao sam koristeći bonus novac i dobio veliku dobit. Games bi naveo da mi nije dozvoljeno da igram zbog uslova bonusa. Zatim poništavaju sva povlačenja.
This casino cancelled a 30k withdrawal. I played using bonus money and won big. Games would state that I wasn't allowed to play due to bonus terms. Then they cancel the entire withdrawals.
Poštovani Ajb777,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Smatramo da ograničene igre za bonus igru treba da budu blokirane i da se ovo pravilo primeni na nivou softvera, tj. da softver ili veb lokacija kazina ne bi trebalo da dozvoljavaju igračima da se klade na igre koje nije dozvoljeno da se igraju dok završe bonus klađenje . To bi bio idealan scenario. Druga prihvatljiva praksa bi bila da barem upozorite igrače kada pristupe ograničenoj igri da se ova igra ne sme igrati dok imaju aktivan bonus.
Možete li, molim vas, da kažete da li ste bili upozoreni od strane softvera kada ste pristupali nekoj od zabranjenih igara i da li je to bio vaš prvi iskorišćeni bonus u ovom kazinu? Koji ste tačno bonus aktivirali, molim?
Nadam se da ćemo moći da vam pomognemo da rešite svoj problem što je pre moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear Ajb777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering. That would be an ideal scenario. Another acceptable practice would be to at least alert the players when they access a restricted game that this game is not allowed to be played while they have an active bonus.
Could you please advise if you have been warned by the software when accessing any of the restricted games and if it was your first redeemed bonus in this casino? Which exact bonus you activated, please?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Zdravo Petronela,
Hvala što ste mi se javili.
To je bio moj prvi bonus i bio je 100% odgovarajući NZD250. Imao bih upozorenje ako prekoračenje bonusa za kupovinu preko NZD60 ukupno i rulet ili kazino igre bez slot preko 150 NZD. U stvari, to mi ne bi dozvolilo da ulažem više od ovih iznosa opklade. Ni u jednom trenutku nijedan softver nije obavestio da kršim uslove.
Pustili su me da igram 3 dana i takođe odgovarali na pitanja o povlačenju. Onda se jutros probudim i ceo moj balans je nestao.
Ne daju mi da se prijavim i zapravo su ukrali moj početni depozit od 250 NZD.
Ne znam kako je ovim prevarantima dozvoljeno da rade i imaju licencu.
Nisu mi čak ni poslali mejl da mi kažu da poništavaju sva moja povlačenja.
Gadi mi se ovaj kazino. Vi bukvalno ne možete pobediti. Kockao sam se mnogo godina i izgubio mnogo. Kada pobedite, oni jednostavno ne plaćaju.
Hi Petronela,
Thanks for getting back to me.
It was my first bonus and it was a 100% match NZD250. I would have a warning if exceeding bonus buys over NZD60 in total and roulette or casino non slot games over NZD150. In fact it would not allow me to stake over and above these wager amounts. At no point was advised by any software that I was breaching terms.
They let me play for 3 days and also answered questions about withdrawals. Then this morning I wake up and my entire balance has gone.
They won't let me log on and have in effect stolen my initial NZD250 deposit.
How these scammers are allowed to operate and hold a license is beyond me.
They didn't even email to tell me that they were cancelling all my withdrawals.
I am disgusted by this casino. You literally can't win. I've gambled for many years and lost lots. When you do win they just don't pay.
Poštovani Ajb777,
Da li sam dobro razumeo da vas je kazino optužio da igrate ograničene igre dok dovršavate bonus klađenje, ili ste optuženi da stavljate opklade veće od dozvoljenih? Hvala vam.
Dear Ajb777,
Do I understand correctly that the casino accused you of playing restricted games while completing the bonus wagering, or you were accused of placing bets greater than the allowed ones? Thank you.
Poštovani Ajb777,
Izvinjavamo se zbog prouzrokovanih neprijatnosti.
Naši službenici za plaćanje postupili su striktno u skladu sa našim Uslovima i odredbama, koji navode da maksimalni ulog prilikom igranja sa bonusom mora biti 5 EUR ili ekvivalent u drugoj valuti. Postavili ste opklade veće od ovog iznosa, zbog čega su dobici oduzeti do početnog iznosa bonusa.
Takođe vidim da ste sami postavili određena ograničenja pristupa svom nalogu, a kasnije je blokiran zbog mogućih problema sa kockanjem. Mi smo odgovoran kazino, i ako se u razgovoru pokažu bilo kakvi znaci problema sa kockanjem, smatramo da je naša dužnost da sprečimo klijenta da dalje igra kako bismo umanjili štetu. Sredstva koja su bila na Vašem računu u trenutku zatvaranja su vraćena na Vaš račun.
Žao mi je što čujem da je vaše iskustvo u našem kazinu pomućeno ovom situacijom.
Srdačan pozdrav
Arlekin kazino.
Dear Ajb777,
We apologize for the inconvenience caused.
Our payment officers acted strictly according to our Terms & Conditions, which state that max bet while playing with a bonus has to be 5 EUR or equivalent in another currency. You've placed bets higher than this amount, that is why the winnings were deducted till the initial amount of the bonus.
I also see that you have put some access limitations on your account by yourself, and later it was blocked due to possible gambling problems. We are a responsible casino, and if any signs of gambling issues are shown in the conversation, we consider it our duty to prevent the customer from further playing to minimize the damage. The funds, that were at your account in the moment of closing, were returned to your account.
I'm sorry to hear that your experience at our casino was clouded by this situation.
Best regards
Arlekin Casino.
Dragi Arlekin,
1) Objasnite zašto ste mi dozvolili da igram 3 dana ako sam prekršio ove uslove i tako potpuno gubio vreme?
2) Zašto je vaše osoblje potvrdilo detalje o povlačenju ako je svesno znalo da se ovaj proces ne može sprovesti?
3) Zašto sam imao upozorenja kada sam davao određene opklade? Koliko sam razumeo, to su bila ograničenja u uslovima bonusa.
4) Zašto u odeljku 'Moj profil' postoji indikacija o tome koliko sam opklada dao i da završim? Šta je poenta u tome. Nije mi dalo nikakva upozorenja. Reklo mi je da uspešno završavam klađenje.
5) Ispravno sam postavio ograničenja za hlađenje pošto sam osvojio 39 hiljada, a zatim sam izgubio nešto i preokrenuo balans na 30 hiljada. Nakon što ste se žalili na gore navedeno, ograničili ste mi pristup. Ovo su objekti koje nudite i koje sam koristio. Da li zatvarate svačije naloge koji imaju period hlađenja? Ne, uradili ste to jer niste želeli da pristupim informacijama za formalnu žalbu vašem regulatoru
6) Niste mi vratili depozit. Položio sam 250nzd. Vratili ste iznos od 246,96 što sam potvrdio izvodom iz banke. Objasnite zašto odbijate da mi vratite puni početni depozit.
Dakle, hajde da rezimiramo, pustili ste me da igram 4 dana akumulirajući saldo od 30k od početnog depozita od 250nzd. Mogli ste da ga poništite od bukvalno 1 sata u mojoj igri, ali ste me pustili da igram još 4 dana znajući da se ne mogu povući. Imate ograničenja koja se odnose na uslove bonusa koja ograničavaju moju sposobnost da igram igre na određenim nivoima opklade, pa kako da znam da to nisu ograničenja bonusa. Nakon što sam potpuno izgubio svoje vreme, uprkos tome što sam vam više puta postavljao pitanja o povlačenju putem ćaskanja uživo, odlučili ste da poništite sva moja povlačenja i suspendujete moj nalog. Zatim dodajete uvredu povredi vraćanjem manje od mog početnog depozita.
Ko su vaši regulatori? Želim da uložim zvaničnu žalbu. Ne možete se ovako ponašati prema ljudima. Ljudi bi trebali znati da radite prevaru. Nisam jedina osoba prema kojoj ste se ovako ophodili. Pročitajte recenzije. Ne plaćate, to je karta u jednom pravcu za unutrašnja plaćanja. Namerno pravite uslove skrivene sitnim slovima tako da ne morate da plaćate kada vam to odgovara.
Suočimo se s tim i budimo iskreni. Nikad ne isplaćuješ.
Podlo iskustvo. Zaista odvratno. Trebalo je da znam, kiparski kazino koji koristi licencu Curacao. Svako ko čita ovu žalbu treba da koristi kazino sa MGA licencom. Ovaj kazino se neće isplatiti. Guglajte recenzije.
Pozdravi
Dear Arlekin,
1) Explain why if I violated these terms you allowed me to play for 3 days thus completely wasting my time?
2) Why did your staff confirm details of withdrawals if they knowingly knew this process could not be enacted?
3) Why did I have warnings when placing certain wagers? My understanding was these were the restrictions within the bonus terms.
4) Why under the 'My profile' section is there an indication of how much wager I had done and to complete? What is the point in that. It did not give me any warnings. It told me I was successfully completing wagering.
5) I placed cooling off restrictions rightly as I had won 39k then I lost some taking the balance to 30k. After complaining about the above you then restricted my access. These are facilities you offer and I have used. Do you close everyone's account that places a cooling off period? No, you did that as you didn't want me accessing information for a formal complaint to your regulator
6) You did not return my deposit. I deposited 250nzd. You have returned a sum of 246.96 which I have evidenced by means of bank statement. Explain why you are refusing to return my full initial deposit.
So let's summarise, you let me play for 4 days accumulating a balance of 30k from an initial deposit of 250nzd. You could have voided it from literally 1 hour into my play yet you let me play for a further 4 days knowing that I couldn't withdraw. You have restrictions that relate to bonus terms limiting my ability to play games at certain wager levels so how am I supposed to know these aren't bonus restrictions. After completely wasting my time, despite asking you questions about withdrawals multiple times using the live chat you decide to void all my withdrawals and suspend my account. You then add insult to Injury by returning less than my initial deposit.
Who are your regualtors? I want to lodge an official complaint. You can't treat people like this. People should know you are operating a scam. I'm not the only person you've treated like this. Read the reviews. You dont pay out, its a one way ticket for inward payments. You deliberately make terms hidden in fine print so you don't have to pay out when it suites you.
Lets face it and be honest. You never pay out.
A vile experience. Truly digusting. I should have known, Cypriot casino using a Curaçao license. Anyone reading this complaint should use a MGA licensed casino. This casino will not pay out. Google the reviews.
Regards
Saosećam sa tvojom frustracijom, Ajb777. Nažalost, ne možemo da vam pomognemo ako svesno dajete opklade koje prelaze maksimalno dozvoljeno ograničenje. Iako se slažem da bi bilo korisno kada bi kazino implementirao softver za sprovođenje maksimalnih opklada ili odmah zaustavio igrače koji krše pravila, ovo trenutno nije standardna procedura. Cela sesija igre se ručno pregleda samo na kraju. Da biste izbegli buduća razočarenja, predlažem da se upoznate sa opštim uslovima bonusa.
Da li sam dobro razumeo da ste potpuno svesni da ste stavili nekoliko opklada koje su bile veće od maksimalno dozvoljenog? Postoji li još nešto čime bismo mogli da pokušamo da vam pomognemo, molim vas?
I empathize with your frustration, Ajb777. Regrettably, we cannot assist you if you knowingly place bets that exceed the maximum allowed limit. While I agree that it would be beneficial if the casino implemented software to enforce maximum bets or immediately halt players who violate the rules, this is not currently a standard procedure. The entire game session is manually reviewed only at its conclusion. To avoid future disappointments, I suggest familiarizing yourself with the general bonus terms and conditions.
Do I understand correctly that you are fully aware of placing several bets that were greater than the maximum allowed? Is there anything else that we could try to help you with, please?
Ne, nisam znao za uslove. Nikada mi nisu predstavljeni. Vidi gore.
Navodi ulog k40. Nema pomena o maksimalnim količinama okretanja. Pogledajte u prilogu sa ekrana depozita.
U odeljku profila postoji traka za klađenje na kojoj je pisalo da sam završio klađenje na zadovoljavajući način. Zašto bi to navodilo ako nisam istina.
Mislim da se ovaj kazino ponašao odvratno. Još uvek mi nisu vratili depozit u celosti. Protraćio sam dane svog vremena i igrajući igrice, a zatim pokušavajući da popravim ovu situaciju.
Možete li molim vas da mi kažete ko reguliše ovaj kazino? Kako mogu da nastavim sa formalnom pritužbom na njihovo ponašanje?
Zahvalan sam na vašoj pomoći i spremnosti da pomognete. Ova lažna kazina su zakon za sebe. Šta ako sam deponovao 30k i prekršio uslove bonusa. Da li bi mi vratili depozit. Ne. Oni uzimaju. Ovaj kazino kao što sam rekao je odvratan.
No, I was not aware of the terms. They were never presented to me. See above.
It states wager x40. No mention of max spin amounts. See attached from the deposit screen.
There is a wagering bar within the profile section that stated I was completing wagering satisfactorily. Why would it state this if I was not true.
I think this casino has behaved abhorrently. They still have not returned my deposit in full. I have wasted days of my time both playing the games then trying to remedy this situation.
Can you please advise who this casino is regulated by? How can I proceed with a formal complaint against their behavior?
I am thankful of your help and willingness to help. These rogue casinos are a law unto themselves. What if I'd deposited 30k and breached bonus terms. Would they refund my deposit. No. They take take take. This casino as I said is abhorrent.
Poštovani Ajb777, draga Petronela, dozvolite mi da odgovorim na sve tačke kako bismo razjasnili situaciju i rešili je u što kraćem roku.
Evo odgovora na sva postavljena pitanja:
1) Proces bonus opklade se pregleda tek nakon što ga završite i zatražite isplatu. Zato ste mogli da igrate naredna tri dana.
2) Odeljenje za podršku nema nikakve informacije o procesu odbitka. Dakle, oni su samo odgovorili na sva pitanja koja ste postavili.
3) Mislim da govorite o opkladama u iznosu većem od 75NZD. Ovo je maksimalna moguća opklada dozvoljena na veb-strani tokom igranja slot igrica, nije bitno da li je napravljena sa stvarnim sredstvima ili bonus sredstvima.
4) Ova skala samo odražava proces opklade kako bi igraču olakšala kontrolu, jer procenat opklade može da se razlikuje u različitim vrstama igara (na primer igre na stolu ili Blackjack). Prikazuje iznos sredstava na koji ste već uložili i iznos koji ste ostavili da biste završili opkladu.
5) Kao što sam već pomenuo, vaš nalog je zatvoren samo zato što ste u nekoliko razgovora sa našim zaposlenima pokazali znake zavisnosti od kockanja. Pored toga, pretili ste našim zaposlenima i određenoj osobi (ako je potrebno, na zahtev se mogu dostaviti snimci pretnji). Činjenica da ste već kreirali oko 10 naloga sa neprisvojenim imenima takođe se može smatrati crvenom zastavicom.
Mogu da razumem vaš bes i razočaranje, međutim, kao odgovoran kazino, dužni smo da reagujemo u skladu sa takvim znakovima kako bismo sprečili dalju štetu.
6) Zbog specifičnosti provajdera plaćanja koji je obradio vašu isplatu, postojala je mala razlika između naručene i primljene sume. Već smo preneli dodatna sredstva na vaš bankovni račun da pokrijemo ovu razliku.
Svi odbici sredstava su napravljeni u skladu sa našim Uputstvima i uslovima navedenim na veb-stranici.
Srdačan pozdrav
Arlekin kazino.
Dear Ajb777, dear Petronela let me answer all the points in order to clarify the situation and solve it in the nearest possible time.
Here are answers to all questions asked:
1) The bonus wager process is reviewed only after you complete it and request the cashout. That is why you were able to play for the next three days.
2) The support department does not have any info about the deduction process. So, they just answered all questions you had asked.
3) I think, you are speaking about bets in amount higher than 75NZD. This is the maximum possible bet allowed at the web-side while playing slot games, it does not matter whether it is made with the real funds or bonus funds.
4) This scale just reflects the wager process to make it easier for the player to control it, cause wager percent might differ in different types of games (for example table games or Blackjack). It shows the amount of funds you already wagered, and the amount rested to complete wager.
5) As I have already mentioned, your account was closed just because you have shown the signs of gambling addiction in several conversations with our employees. In addition, you have threatened our employees and a specific person (if it's necessary, the screenshots of the threats can be provided by request). The fact that you have already created about 10 accounts with the unappropriated names might be also considered as a red flag.
I can understand your anger and disappointment, however, as a responsible casino, we are obliged to react accordingly to such signs to prevent further damage.
6) Due to specifics of the payment provider which processed your cashout, there was a small difference between the ordered sum and the received sum. We've already transferred additional funds to your bank account to cover this difference.
All the funds deductions were made in accordance with our T&C's stated on the web-site.
Best regards
Arlekin Casino.
Pun si gluposti. Potpuna glupost. Možete se opisati kao ništa drugo do prevaranti.
Moji razgovori sa vašim zaposlenima su bili nakon što mi je odbijena gotovina. S obzirom da se kriješ iza zida interneta i nećeš mi ni potvrditi ko te reguliše, da li si iznenađen da sam iznerviran. Otvorio sam ove račune da bih mogao razgovarati s vama. Iskreno, sad me nije briga. Prevario si me, pa ću ja tebe.
Za svaki dolar mog vremena koji ste izgubili otvoriću fiktivne naloge na vašem sajtu. Ako vam to gubi vreme, neka bude tako. Želim da znaš kako je gubiti vreme.
Dakle, to je 30.000 fiktivnih naloga koje ću otvoriti pod friolion entitetima koristeći VPN. Sve će izgledati stvarno i otvoreno pomoću linkova vaših filijala. Koristiću prave detalje kako bi drugi ljudi dobili neželjenu poštu sa vašim smećem.
Otežaću vam ovo što je više moguće. Protraćiću koliko god mogu.
S obzirom da ste zakon za sebe, potrebno vam je vreme da naučite lekciju i nije me briga koliko ovo traje.
Vi ste bukvalno najužasniji ljudi koje sam ikada sreo i stojim iza svega što sam rekao o vama i vašem truležnom osoblju. Imam samo jednu reč da te opišem i to je kancerogeno
You are full of nonsense. Complete nonsense. You can be described as nothing more than scammers.
My conversations with your employees were after my cash out was denied. Given you hide behind the wall of the Internet and won't even confirm to me who you are regulated by, are you surprised I am annoyed. I opened these accounts so that I could speak with you. Frankly I don't care now. You've scammed me, so I will scam you.
For every $ of my time you've wasted I'll open fictitious accounts on your site. If that wastes your time, then so be it. I want you to know what it is like to have your time wasted.
So that's 30,000 fictitious accounts I will open under the friolion entities using a VPN. All will look real and opened using links from your affiliates. I will use real details so other people get spammed with your rubbish.
I am going to make this as difficult as possible for you. I am going to waste as much of your time as I can.
Given you are a law unto yourself you need to be time taught a lesson and I don't care how long this takes.
You are literally the most horrific people I've ever encountered and I stand by every I have said about you and your putrid staff. I have only one word to describe you and that's cancerous
Poštovani Ajb777,
Bojim se da ne možete da tvrdite da vam uslovi bonusa nikada nisu predstavljeni. Oni su jasno vidljivi i lako dostupni na samoj veb stranici. Kada ste se registrovali na veb lokaciji, složili ste se sa tim uslovima i odredbama .
11) Maksimalna dozvoljena opklada tokom igranja sa bilo kojim bonusom je 5 EUR/USD; 7.5 CAD/AUD/NZD; 50 NOK; 17,5 PLN; 600 JPI; 2000 KZT; 5 USDT; 30 BRL ili njegov ekvivalent u BTC, ETH, LTC, BCH, DOG osim ako nije drugačije naznačeno. Ograničenje maksimalne opklade uključuje udvostručavanje opklada nakon što je runda igre završena, kao i bonus runde (kupljene u okviru igre). Dobici dobijeni korišćenjem bonusa postaju dostupni za povlačenje tek nakon ispunjavanja uslova svih pravila klađenja.
Bojim se da ne možemo mnogo učiniti da vam pomognemo u ovom konkretnom slučaju. Možete li potvrditi da je ceo depozit vraćen?
Dear Ajb777,
I'm afraid you can't argue that the bonus terms were never presented to you. They are clearly visible and easily accessible on the website itself. When you registered on the website, you agreed to those terms and conditions.
11) The maximum allowed bet while playing with any bonus is 5 EUR/USD; 7.5 CAD/AUD/NZD; 50 NOK; 17.5 PLN; 600 JPY; 2000 KZT; 5 USDT; 30 BRL or its equivalent in BTC, ETH, LTC, BCH, DOG unless otherwise specified. Max bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game). The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules.
I'm afraid there's not much we can do to help you with this specific case. Could you please confirm that the entire deposit was refunded?
Dear Ajb777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo Petronela!
Obavešten sam da je početni iznos depozita vraćen na račun igrača u dve transakcije. Možemo vam dostaviti njihove potvrde ako je potrebno.
Srdačan pozdrav
Arlekin kazino.
Hello Petronela!
I was informed that the initial amount of the deposit was returned to the player's account in two transactions. We can provide you with the confirmations of them if it is necessary.
Best regards
Arlekin Casino.
Ovi ološi mogu pokazati dokaz. Počeću da pravim fiktivne naloge na njihovom sajtu. Ohrabrio bih svakoga koga su ovi paraziti upropastili da učini isto. 30.000 fiktivnih naloga. To će potrošiti mnogo njihovog vremena na praćenje. Onda želim da znam kako je gubiti vreme. Totalni ološi
These scumbags can show the proof. I will start creating fictitious accounts on their site. I would encourage anyone that has been shafted by these parasites to do the same. 30,000 fictitious accounts. That's going to expend a lot of their time monitoring. I want then to know what it's like having your time wasted. Total scumbags
Možete li da proverite da li je vaš depozit u potpunosti vraćen? Važno je napomenuti da pretnje kazinu neće dovesti do rešenja. Ako ste zaista prekršili pravilo maksimalne opklade, malo toga možemo da uradimo. Naša pomoć je usmerena na pomoć igračima kojima su sredstva nepravedno oduzeta. Da li ima ažuriranja u vezi sa povraćajem, molim?
Can you please verify if your deposit has been fully refunded? It's important to note that making threats towards the casino will not lead to a resolution. If you indeed violated the maximum bet rule, there is little we can do. Our assistance is focused on helping players whose funds were unfairly confiscated. Is there any update regarding the refund, please?
Ne, nisu mi vratili novac. Ne čudim se ovome. Oni su prevaranti. Gubili su moje vreme. Sati mog vremena. Vode me niz baštensku stazu. Nastaviću da pretim ovim ološima. Oni su potpuni ološ iz ribnjaka, treba ih postrojiti i streljati.
No they have not refunded me. I am not surprised by this. They are scammers. They wasted my time. Hours of my time. They lead my down the garden path. I will continue to make threats against these scumbags. They are utter pondlife scum they should be lined up and shot.
Dobro jutro, Petronela
Sa naše strane mogu da potvrdim da je povraćaj početnog depozita izvršen u dve transakcije i da vam dostavim sve potrebne potvrde.
Pozdravi
Arlekin kazino.
Good morning, Petronela
From our side, I can confirm that the refund of the initial deposit was made in two transactions and provide you with any necessary confirmations.
Regards
Arlekin Casino.
@Ajb777
Moram da vas upozorim da upotreba uvredljivog ili zastrašujućeg jezika neće biti tolerisana. Svaki dalji pokušaj verbalnog napada ili zastrašivanja profesionalaca u Casino.Guru-u ili bilo kog osoblja kazina može dovesti do trajnog blokiranja vašeg profila na našoj veb stranici. Naš primarni cilj je da pomognemo igračima, a mi imamo politiku nulte tolerancije za takvo ponašanje.
@Arlekin kazino
Možete proslediti sve prateće dokaze na _KSKSKSKSKS_0@email.kkkkk .
@Ajb777
I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.
@Arlekin Casino
You can forward any supporting evidence to petronela.k@casino.guru.
Nisam i ne bih napao nijednog zaposlenog u Casino Guru-u. Sve moje gađenje je usmereno na gamad u Arlekin kazinu. Ostajem pri svemu što nisam napisao o ovim parazitima.
I haven't and would not attack any employees of Casino Guru. All of my distaste is directed towards the vermin at Arlekin casino. I stand by everything I haven't written about these parasites.
Dobro veče, Petronela
Zahtevali smo potrebnu dokumentaciju za potvrdu od odeljenja plaćanja, a čim dobijemo ove informacije biće vam prosleđeni.
Pozdravi
Arlekin kazino.
Good evening, Petronela
We have requested the necessary confirmation documents from the payment department, and as soon as we get this information it will be forwarded to you.
Regards
Arlekin Casino.
@ Arlekin kazino
Strpljivo ću čekati tražena dokumenta. Hvala unapred.
@ Ajb777
Molim vas, ako dobijete povraćaj novca, obavestite me.
@Arlekin Casino
I will be waiting for the required documents patiently. Thank you in advance.
@Ajb777
Please, if you receive the refund, let me know.
Dobro jutro Petronela,
Sve potrebne informacije poslate su vam juče. Nadamo se da će priložena dokumenta biti dovoljna za potvrdu obe transakcije.
Hvala na strpljenju!
Pozdravi
Arlekin kazino.
Good morning, Petronela,
All the necessary information was sent to you yesterday. Hope, the attached documents will be enough to confirm both transactions.
Thank you for your patience!
Regards
Arlekin Casino.
Veliki! Dobio sam dokaze o dodatnom transferu od 50 USD. Možete li potvrditi da ste primili prvu uplatu od 246,96 USD, a drugu od 50 USD? Mnogo vam hvala.
Great! I have received supporting evidence of an additional $50 transfer. Can you please confirm that you received the first payment of $246.96 and the second one of $50? Thank you very much.
Dear Ajb777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Govorimo o uplati koja je izvršena iz Kenije. Da, primio sam ovo. Ovi ljudi su lukavi. Zašto se plaćanja vrše iz Kenije? Totalni prevaranti. Vidim i sve lažne kritike na vašoj veb stranici. Da li ste proveravali kako se prave ove pozitivne kritike? Ovo su 100% lažni, to je očigledno.
We are talking about a payment that was made from Kenya. Yes I have received this. These people are dodgy. Why are payments made from Kenya? Total scammers. I see all the fake reviews on your website too. Do you vet how these positive reviews are made? These are 100% fake, it is obvious.
Pošto je igrač svesno stavio nekoliko većih opklada od dozvoljenih dok je završio bonus klađenje, a kazino je naknadno vratio uplaćeni novac, ovaj slučaj ćemo označiti kao odbijen.
Voleo bih da mogu biti od veće pomoći. Žao mi je što nismo mogli da vam pomognemo da rešite ovaj slučaj, ali ne ustručavajte se da nas kontaktirate ako naiđete na bilo kakve probleme sa nekim drugim kazinom u budućnosti. Iz gore navedenih razloga, sada ću odbiti ovu žalbu. Hvala na razumevanju.
Since the player knowingly placed several greater bets than the allowed ones while completing the bonus wagering and the casino subsequently returned the deposited money, we will mark this case as rejected.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.