Dragi Mario_a04,
Žao nam je što čujemo za vaše negativno iskustvo. Međutim, želimo da istaknemo da smo licencirani kazino i da delujemo striktno u okviru utvrđenih uslova i uslova, na koje ste se složili prilikom registracije na našem sajtu. Kao što je Petronela već pomenula, prema našim USLOVIMA I BONUSIMA: „1.5 Dok imate aktivan bonus, maksimalna opklada za sve vrste igara (slotovi, igre uživo, stone igre, greb, akcione igre) je 5 EUR / 5 USD / 6,5 CAD / 6,5 AUD / 50 NOK / 425,00 INR (Osim ako nije drugačije navedeno u posebnim uslovima za bonus). maksimalni ulog kada je bonus aktivan, ASINO zadržava pravo da konfiskuje dobitke." Pored toga, ova pravila su navedena na svakoj bonus stranici, omogućavajući igračima da ih pregledaju pre nego što aktiviraju bonus.
Cenimo vaše mišljenje o automatizovanim ograničenjima, ali verujemo da su naša pravila trenutno predstavljena na zgodan i pristupačan način. Uvek nastojimo da unapredimo našu platformu i svakako ćemo razmotriti prilagođavanje ovog aspekta u budućnosti. Rado ćemo odgovoriti na sva preostala pitanja.
Draga Petronela, hvala vam na pomoći u rešavanju ovog pitanja.
Srdačan pozdrav,
Asino Casino
Dear Mario_a04,
We’re sorry to hear about your negative experience. However, we would like to point out that we are a licensed casino and operate strictly within the established T&Cs, which you agreed to upon registering on our site. As Petronela already mentioned, according to our BONUS TERMS & CONDITIONS: "1.5 While you have active bonus, maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 6.5 CAD / 6.5 AUD / 6.5 NZD / 50 NOK / 425.00 INR (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, ASINO reserves the right to confiscate the winnings." Additionally, these rules are listed on each bonus page, allowing players to review them before activating the bonus.
We appreciate your point about automated limits, but we believe that our rules are currently presented in a convenient and accessible way. We are always striving to improve our platform and will certainly consider adjusting this aspect in the future. We would be happy to answer any remaining questions.
Dear Petronela, thank you for your assistance in resolving this matter.
Best regards,
Asino Casino
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