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Dear Liagos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

congratulations, instead of helping me, I see that the casino is supporting me... it is considered normal to deposit money after 14 days, I say they put it in after a year so that we don't tire them, they just take my money with the deposit in a few seconds your answer is indulgently unacceptable but logically I find it since I found this unacceptable casino on your website...in addition on the page as I sent you and in the picture it says that the withdrawal takes 1-3 days which translates to as soon as 1 day at the latest in 3 days I'm waiting sixth I'm going to book a whole week and you tell me to wait 14 days also I told you that I asked for identification and they told me it's not necessary...but after a total of ten days have passed they will tell me that it is necessary to delay some more...well done...all very fair to us players..and then some people wonder why people who gamble jump out of windows when dealing with such scumbags

συγχαρητήρια βλέπω αντί να με βοηθήσετε στηρίζεται το καζίνο...θεωρείται φυσιολογικό να γίνει κατάθεση χρημάτων μετά από 14 ημέρες εγώ λέω να μου τα βάλουν μετά από ένα χρόνο για να μην τους κουρασουμε,απλά τα δικά μου χρήματα με την κατάθεση τα παίρνουν σε λίγα δευτερόλεπτα η απάντηση σας είναι επιεικώς απαράδεκτη αλλά λογικά το βρίσκω αφού αυτό το απαράδεκτο καζίνο το βρήκα στην ιστοσελίδα σας...επιπλέον στην σελίδα όπως σας έστειλα και στην εικόνα λέει ότι η ανάληψη θέλει 1-3 μέρες που αυτό μεταφράζεται ότι το συντομότερο σε 1 ημέρα το αργότερο σε 3 ημέρες εγώ περιμένω έκτη πάω να κλείσω μια ολόκληρη εβδομάδα και μου λέτε να περιμένω 14 μέρες επίσης σας είπα ότι ζήτησα να κάνω ταυτοποίηση και μου είπαν δεν χρειάζεται...αλλά αφού θα περάσει κάνα δεκαήμερο σύνολο θα μου πουν ότι χρειάζεται για να καθυστερησουμε και άλλο...μπράβο σας...όλα πολύ δίκαια για εμάς τους παίκτες.. και μετά απορούν κάποιοι γιατί κόσμος που παίζει τζογο πηδαει από τα παράθυρα όταν έχει να κάνει με τέτοιους νταβατζήδες

Dear Liagos,

Have you received your withdrawal from the casino yet?

Dear Liagos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.