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I've been trying to withdraw my money via the Visa method for the past 5 days, and every day my withdrawal gets canceled. However, deposits go through without any issues. I reached out to customer support, and they say it's an error with the provider, which makes me suspicious. I want my money because it's rightfully mine, yet they only give me excuses, claiming that the payment team will contact me, but no one has reached out to me so far.

Llevo 5 días intentando retirar mi dinero por el método visa . Y todos los días me cancelan el retiro . Pero para hacer lo ingresos no falla . Me comunico con ellos y me dicen que es un error del proveedor cosa que ya me da la espina . Quiero que me ingresen mi dinero porque es mío . Y solo dan largas el equipo de pagos se pondrá en contacto contigo y nadie se pone en contacto conmigo

Dear Grana1931,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

If I have done Withdrawals before but since I won that amount they have all been canceled

I have set the withdrawal method by bank transfer. Yes, there are no problems because I already smell these things bad.

Si he realizado . Retiros antes pero desde que gane esa cantidad todos han sido cancelados

He puesto el método de retiro por transferencia bancaria. Haber si no hay problemas porque estas cosas ya me las huelo mal

Thank you for your reply, Grana1931. When did you make the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear Grana1931,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.