Zdravo Lorennnn06,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Bankobet kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete od kada tačno čeka povlačenje? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da preporučujemo da sačekate najmanje 14 dana da se vaša verifikacija/povlačenje posebno obradi ako je to vaš prvi zahtev.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello Lorennnn06,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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