zdravo ponovo,
Sada sam dobio odgovore od Barza. Kopiraću i nalepiti e-poštu ispod da biste je pročitali:
Tim za žalbe (Barz)
10. okt. 2024, 11:20 UTC
Poštovani gospodine L*********
Nakon pregleda, potvrđujemo da je vaš nalog zaista bio u suprotnosti sa klauzulom 4 naših promotivnih odredbi i uslova koji navode: https: //vvv.barz.com/en/promotions/terms
„Samo jedna promocija se dodeljuje po nalogu po igraču, što znači jedna po porodici, adresi domaćinstva, IP adresi, imejl adresi, broju telefona, kreditnoj ili debitnoj kartici i/ili nalogu za elektronsko plaćanje ili zajedničkom računaru (npr. škola, javna biblioteka ili radno mesto ). Ako se utvrdi da ste prekršili ovu klauzulu, svi dobici će biti zaplenjeni.'
Na osnovu gore navedenog i pozivajući se na imejl od 28. avgusta 2024., primećujemo da su prikupljeni dobici zaplenjeni i da je depozit od 1.000,00 NOK vraćen na vaš račun za igre, koji vam je na raspolaganju za povlačenje, ako tako želite.
Pored toga, potvrđujemo da je uvedena zabrana bonusa; ova zabrana bonusa se proteže na sva kazina u našoj mreži i zabranjuje bilo kakve dodatne bonuse ili besplatne ponude da se proširi na vas. Spisak kazina u našoj mreži možete pogledati na ovom linku: https: //authorisation.mga.org.mt/verification.aspk? lang=EN&compani=633683dc-daea-49e5-9a7e-da843d38e7de&details=1
Takođe imajte na umu da vam takođe više nije dozvoljeno da otvarate dalje naloge na mreži. Skrećemo vam pažnju na klauzulu 3 naših promotivnih uslova koji kaže: „Zadržavamo pravo po sopstvenom nahođenju da vam uskratimo sve buduće promocije. Kada budete obavešteni da više ne ispunjavate uslove za promocije, i da li promocije, sav dobitak sa te promocije biće oduzet".
Vaš nalog, međutim, ostaje potpuno operativan, sa izuzetkom bonusa kao i daljih registracija na mreži.
Odluka doneta u tom pogledu ostaje nepromenjena.
Hello again,
I've now received the respons from Barz. I'll copy and paste the email below for you to read:
Complaints Team (Barz)
10. okt. 2024, 11:20 a.m. UTC
Dear Mr. L*********
Following a review, we confirm that your account was indeed found to be in breach of Clause 4 of our Promotional Terms and Conditions which state: https://www.barz.com/en/promotions/terms
‘Only one promotion is awarded per account per player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.’
Based on the above and in referencing the email dated 28 August 2024, we note that winnings accrued were confiscated and the deposit of 1,000.00 NOK was returned to your gaming account, which is available for you to withdraw, should you so prefer.
Further to this, we confirm that a bonus ban has been imposed; this bonus ban extends to all casinos within our network and prohibits any further bonuses or free offers being extended to yourself. A list of casinos within our network can be viewed on this link: https://authorisation.mga.org.mt/verification.aspx?lang=EN&company=633683dc-daea-49e5-9a7e-da843d38e7de&details=1
Please also note that you are also no longer permitted to open any further accounts on the network. We draw your attention to Clause 3 of our Promotional Terms state: "We reserve the right in our sole discretion to deny you from all future promotions. Once you have been informed that you are no longer eligible for promotions, and should you take up any promotion, all winnings from that promotion will be confiscated."
Your account however remains fully operational, with the exception of bonuses as well as further registrations on the network.
The decision taken in this respect, remains unchanged.
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