Zdravo,
Igrao sam imerzivni rulet i kladio sam se na 40 USDT na brojeve. Pokrio sam dosta brojeva i onda sam stavio 40 USDT na 26 Black. Onda, neposredno pre nego što je dama naterala loptu da se okrene, ekran se zamrznuo i pojavila se poruka da me traži da se ponovo prijavim na rulet. Osvežio sam ekran i svi moji brojevi su bili pokriveni osim broja 26 koji je na kraju bio pobednički broj. Skinuli su moju opkladu sa tog broja.
Nisam bio srećan zbog ovoga pa sam razgovarao sa svojim vip domaćinom na BC-u koji je rekao da će istražiti. Vratili su se i rekli da nema grešaka u scenariju. Rekao sam da definitivno postoji i sve što je domaćin rekao je da pošalje video dokaz.
Moje kazino sesije mogu trajati satima i ne može se očekivati da snimam svaku stvar. Pošto je BC odbio da pomogne odlučio sam da pokrenem ovaj spor sa vama.
Veoma retko se žalim, ali smatram da je ovo bilo veoma nepravedno, ishod koji očekujem je da dobitak ili ukupna opklada na rulet bude refundirana.
Ne dozvoljava mi da priložim bilo koju datoteku, molim vas dajte adresu e-pošte na koju mogu da pošaljem.
Hvala vam
Hi,
I was playing Immersive Roulette and I was betting 40 USDT on numbers. I covered quite a few numbers and then I put 40 USDT on 26 Black. Then just before the lady made the ball spin the screen froze and a message appeared to ask me to log back in to roulette. I refreshed the screen and all my numbers were covered except for number 26 which ended up being the winning number. They removed my bet from that number.
I was not happy about this So I spoke to my vip host on BC who said they will investigate. They came back and said no errors in the script. I said there was definitely and all the host said was send video proof.
My casino sessions can be hours long and I can't be expected to record every single thing. Since BC refuse to help I decided to raise this dispute with you.
I very rarely complain but I feel this was very unjust, the outcome I am expecting is either the winnings or the overall roulette bet to be refunded.
It won't allow me to attach any files, please give an email address where I can send to.
Thankyou
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