Poštovani Ubiiubii81,
Nadam se da će vas ova poruka dobro naći.
Dobili smo dokaze iz kazina u vezi sa problemom više naloga povezanih sa vašim slučajem. Nakon pažljivog pregleda dostavljenih informacija, sada smo u obavezi da zatvorimo vašu žalbu. Nažalost, zbog politike poverljivosti, nismo u mogućnosti da sa vama podelimo konkretne detalje dokaza. Međutim, to jasno pokazuje upotrebu više naloga.
Imajte na umu da je strogi zahtev svih onlajn kazina da svaki igrač može da kreira i koristi samo jedan nalog. Pored toga, samo jednom nalogu se može pristupiti sa bilo kog uređaja, bilo da pripada vama ili nekom drugom. Svako kršenje ovih pravila može dovesti do ograničenja naloga ili drugih kazni.
Žao mi je što nismo bili u mogućnosti da vam dodatno pomognemo u rešavanju ovog pitanja i iskreno cenim vaše razumevanje. Ako imate dodatnih pitanja ili nedoumica, ne oklevajte da se obratite.
Srdačan pozdrav,
Nick
Dear Ubiiubii81,
I hope this message finds you well.
We have received evidence from the casino concerning the issue of multiple accounts associated with your case. After carefully reviewing the information provided, we are now obligated to close your complaint. Unfortunately, due to confidentiality policies, we are unable to share the specific details of the evidence with you. However, it clearly demonstrates the use of multiple accounts.
Please be reminded that it is a strict requirement of all online casinos that each player can only create and use one account. Additionally, only one account may be accessed from any given device, whether it belongs to you or someone else. Any breach of these rules can lead to account restrictions or other penalties.
I regret that we were unable to assist you further in resolving this matter, and I truly appreciate your understanding. Should you have any additional questions or concerns, please don't hesitate to reach out.
Best regards,
Nick
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