Poštovani unknvon255,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li mi, molim vas, proslediti komunikaciju između vas i korisničke podrške kazina koja bi mogla biti relevantna za istragu vašeg slučaja? Moja mejl adresa je veronika.l@casino.guru .
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li ste ranije izvršili uspešna povlačenja?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear unknwon255,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please forward me the communication between you and the casino customer support that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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