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hi my name is Jonny Z *** A *****

I would need some help, I do not know if it can be true five days since I sent my documents to beemcasino and they have not verified my gaming account yet, I have 1000 Euro withdrawals that I am waiting for, they just say wait wait a little more and a little bit more

mvh Jonny

hej jag heter Jonny Z*** A*****

jag skulle behöva ett hjälp, jag vet inte om det kan stämma för fem dagar sedan jag skickade in mina dokument till beemcasino och de har inte verifierat mitt spelkonto än, jag har 1000 Euro uttag som jag väntar på, de bara säger vänta vänta lite till och lite till

mvh Jonny

Dear Jonny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Please let us know if this advice was helpful or we need to intervene.

Looking forward to hearing from you.

Best regards,

Petronela

Hello

thanks for the feedback

I want to thank you for hearing from you, you are the best when it comes to helping people when they have problems with gaming sites, I just want to say that you can section matter because I got my money and beemcasino they seem to be serious when they promise people

mvh Jonny

hej

tack för återkoppling

jag vill tack er att ni hörde av er, ni är bäst när det gäller att hjälpa folk när de har problem med spel sajter, jag vill säga bara att ni kan avsnitt ärende eftersom jag fick mina pengar och beemcasino de verkar vara seriösa när de lovar folk

mvh Jonny

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jonny, for your kind words and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru