Bet Beard Casino - Igrač je uspeo da otvori nalog iz zabranjene zemlje.

The office blocked the account and refuses to pay only on the basis that I am from Russia! This is just outrageous discrimination! I am asking you to help me get paid.

Контора заблокировала счет и отказывает в выплате только на основании того, что я из России! Это просто возмутительная дискриминация! Я прошу помочь мне в получении выплаты.

Dear Basquo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have tried to access the website using the Russian VPN but I wasn't able to as the website has the IP block (please see below):

Could you please confirm that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules as my access has been denied when I used the Italian VPN (please see below).

Also, Russia is not available to chose from during the Registration. Could you please advise which country you have submitted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Basquo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The site from Russia ceased to be available after my registration. Of course, during registration, the country of Russia was indicated.

Сайт из России перестал быть доступен уже после моей регистрации. Разумеется, при регистрации была указана страна Россия.

Thank you very much, Basquo, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Basquo,

I'm Michal and I have taken over your complaint. I have reviewed your case and apart from the facts my colleague Petronela has provided, I have checked with live chat if players from Russia were allowed to join Bet Beard Casino and as can be seen on the screenshots, players from Russia are not accepted.

Every casino can set the allowed player as they wish, so I'm afraid there is not much that we can do about it.

How did you access the casino webpage? How were you able to create an account? Are you sure you have opened an account at this casino?

what are you, dumb? everything was available

вы что, тупой? все было доступно

Dear Basquo,

I have to warn you that this kind of language, won’t be tolerated, and one more attempt to verbally attack or intimidate any Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players, and we have zero tolerance for such behavior.

As we mentioned previously, the casino is not and was not accepting players from Russia.

Before I contact the casino can you please answer the questions? How did you access the casino webpage? How were you able to create an account? Can you please provide proof (confirmation or registration email) that you have successfully registered in Bet Beard Casino from Russia with your details?

And you carefully read what I wrote above. I have a letter of registration, but of course it does not indicate that I am from Russia.

А вы внимательно читайте, что я уже выше написал. У меня есть письмо о регистрации, но там разумеется не указано, что я из России.

Dear Basquo,

Yes, I've read what you have written above, there is no mention that you have a letter of registration. Please forward the registration confirmation to me at michal.k@casino.guru

You still have not answered my previous questions, so I again ask you to answer them.

On top of that, can you please explain why you have, what appears to be NordVPN application running when you were accessing Bet Beard casino website? Did you use that when registering as well?

Whether I have a VPN is irrelevant!

When I signed up, the site was accessible without a VPN and legal for players from Russia!

Ask the casino to provide my registration data, I do not have access to them due to blocking.

Наличие у меня VPN не имеет отношения к делу!

Когда я регистрировался, сайт был доступен без VPN и легален для игроков из России!

Потребуйте от казино предоставить мои регистрационные данные, у меня нет к ним доступа по причине блокировки.

Dear Basquo,

Thank you for the email.

I will now contact the casino to shed more light on this matter.

We would like to invite Bet Beard Casino to join the conversation.

Dear Bet Beard Casino,

The player was able to successfully register, play and win in your casino before, why is their account blocked now without paying the winnings?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Basquo,

Just to inform you, we have received some evidence from Bet Beard Casino, but we have asked for some additional evidence. Just to double check, was your gameplay sports betting related?

yes, sports betting only

да, только спортивные ставки

Dear Basquo,

We have received evidence from the casino, that you have violated the casino's T&Cs on multiple occasions. You have opened your "main" account with false information as according to the casino players from Russia were never accepted. More accounts were opened with the same or very similar details and on top of that the casino's security team detected signs of not allowed "arbitrage betting" or potential use of software aid when placing bets in sports betting.

As your complaint was sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. If you didn’t know that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. Although we have received some information from the casino, we wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal