Poštovani Peks28102003,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Postoji još jedan mogući način da vratite svoj dobitak - preporučujem vam da podnesete žalbu nadležnom organu za igre na sreću koji kazino reguliše - Gaming Curacao. Moguće je uložiti žalbu preko zvanične veb stranice ( http: //vvv.gaming-curacao.com/ ), koristeći dugme „Kontakt", ili slanjem žalbe na info@gaming-curacao.com . Pre podnošenja žalbe, uverite se da ste dali sve potrebne informacije: svoje lične podatke, detalje o kazinu, podatke za prijavu u kazino, opis problema i prateće priloge ako je potrebno.
Voleo bih da mogu biti od veće pomoći. Iskreno se nadam da se više nećete susresti sa ovakvim problemom.
Srdačan pozdrav,
Tomas
Casino.Guru
Dear Peks28102003,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
There is one more possible way to get your winnings back - I recommend you file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/), using a "Contact" button, or sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
Best regards,
Tomas
Casino.Guru
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