The player from Germany had demanded a refund of 505 Euros lost due to registering and betting on bet24-7.online casino. Previously, the player had requested that their personal details be blocked from all online casinos run by Versus Odds B.V., but it had not been implemented. We found no evidence to suggest that the operator had intentionally ignored the player's email, and it could have been accidentally overlooked or not received at all. As the player had requested self-exclusion only after losing their balance, we concluded that we could not assist in this matter. Therefore, the complaint had been rejected.
Igrač iz Nemačke je zahtevao povraćaj 505 evra izgubljenih zbog registracije i klađenja na bet24-7.online kazinu. Ranije je igrač tražio da se njihovi lični podaci blokiraju iz svih onlajn kazina koje vodi Versus Odds BV, ali to nije sprovedeno. Nismo pronašli nikakve dokaze koji bi sugerisali da je operater namerno ignorisao igračevu e-poštu, i mogla je biti slučajno previđena ili uopšte nije primljena. Pošto je igrač zatražio samoisključivanje tek nakon što je izgubio ravnotežu, zaključili smo da ne možemo pomoći u ovom pitanju. Stoga je žalba odbijena.
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