Igrač iz Peru je čekao na isplatu manje od dve nedelje. Nažalost, isplata još nije pristigla.
Čekam već nekoliko dana. Nikada nisam imao problema sa drugim povlačenjima. Ali prilikom mog prvog velikog povlačenja, govore mi o problemima na kojima rade u odeljenju finansija, i moram da čekam njihov odgovor. Ne daju mi procenjeno vreme. Kontaktiram podršku svaki dan i dobijam isti odgovor.
I've been waiting for several days. I've never had any problems with other withdrawals. But on my first large withdrawal, they're telling me about problems they're working on in the finance department, and I have to wait for their response. They don't give me an estimated time. I contact support every day and get the same response.
LLEVO VARIOS DIAS ESPERANDO, NUNCA TUVE PROBLEMAS CON OTROS RETIROS PERO EN MI PRIMER RETIRO GRANDE ME PONEN PROBLEMAS CON QUE ESTAN SOLUCIONANDO EN EL AREA DE FINANZAS Y DEBO ESPERAR SU RESPUESTA, NO ME DAN TIEMPO ESTIMADO. TODOS LOS DIAS ME COMUNICO CON SOPORTE Y LA MISMA RESPUESTA
Dear bgodjcgc,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.