Dragi Gionos78,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem sa vašim povlačenjem i razumem vašu zabrinutost. Međutim, želeo bih da naglasim da smo primili mnogo pritužbi na odloženo povlačenje sredstava iz Betfokk kazina. Uprkos velikom broju prijavljenih slučajeva, kazino je odlučio da usvoji pristup Politike bez reakcije na sve naše pokušaje da rešimo bilo kakve probleme.
Mogu samo da zamislim koliko je frustrirajuće čekati na svoj novac i nemati povratne informacije o tome kada ćete ga primiti, i iskreno se nadam da će vam dobici na kraju biti poslati.
- Možete li nas obavestiti da li ste ikada uspešno primili povlačenje sredstava iz ovog kazina i da li je vaš nalog verifikovan bez ikakvih problema u prošlosti?
Hvala unapred na saradnji i odgovoru.
Srdačan pozdrav,
Petronela
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear Gionos78,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from Betfoxx Casino. Despite the many cases submitted, the casino has decided to adopt a No Reaction Policy approach to all our attempts to resolve any issues.
I can only imagine how frustrating it must be to wait for your money and not have any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.
- Could you please let us know if you have ever successfully received a withdrawal from this casino, and if your account was verified without any issues in the past?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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