Draga baseschalke,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li da navedete koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili ste učestvovali u sportskom klađenju?
Da li ste ranije uspešno podizali novac iz ovog kazina?
Kada ste poslednji put komunicirali sa korisničkom podrškom u vezi sa vašim zahtevom za povlačenje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear basedschalke,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Have you made any successful withdrawals from this casino before?
When was the last time you communicated with customer support regarding your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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