Dragi Stefane,
Samo da vas obavestim da je žalba poslata i ovo je sadržaj žalbe.
Hvala vam na podršci!
Dragi Gaming Curacao,
Imam pritužbu na Betmaster.bet kladionicu u vezi sa nepravednim blokiranjem naloga i isplatom dobitaka.
Verujem da ima dosta nepravilnosti u ovoj kladionici, pa ću vam sve reći.
Za početak, Betmaster je odbio da mi da dokaze i konkretan razlog zašto je moj nalog blokiran, na svaki moj upit je odgovoreno sa kopijom pravila koja sam prekršio i da o tome neće raspravljati, imam pravo na konkretan dokaz, ne samo pravilo koje sam prekršio.
Betmaster je počeo da odgovara tek nakon što sam podneo žalbu na sajtu Casino gurua, ali mi još uvek nisu pružili dokaze. Betmaster je odgovorio Casino Guru-u da postoji račun star 2 godine sa mojim podacima i da je to razlog moje zabrane.
Mislim da je sama činjenica da Betmaster dozvoljava registraciju više naloga sa istim podacima bez upozorenja igrača predstavlja kršenje pravila, ima mnogo kladionica sa sličnim nazivima i sasvim je normalno da se igrač zbuni i onda dobije upozorenje da registracija sa duplim podacima uopšte nije moguća i da nema problema. S obzirom da dve godine na tom računu nije bilo ništa aktivno, smatram da nisam stekao nikakvu protivpravnu korist i da Betmaster nije imao pravo da uzme moj pošteno zarađeni novac.
Ovde ću vam napisati tok događaja:
07.10.2023. Otvorio sam račun i deponovao €227, uzeo sam bonus na 1. depozit i dobio još €227. Ovde je VEOMA VAŽNO da sam izgubio sav taj novac i račun je pao na 0€ i suspendovan je bonus na prvi depozit. Ovo govorim jer sam nekako mogao da shvatim da sam zaradio od tog bonusa, pa sam blokiran jer igrač taj bonus može da iskoristi samo jednom, a ja nisam tu zaradio. Da je Betmaster poštena kladionica i da sam dobio opomenu za stari račun nikad ne bih uplatio novac, a činjenica da na tom računu nije bilo aktivnosti 2 godine znači da sam stvarno zaboravio na to.
20.10.2023. Video sam da Betmaster ima bonus za ponovno učitavanje koji se zove vikend bonus koji je dostupan svakog petka i svako može da ga koristi, ovo je takođe VEOMA VAŽNO jer je reload bonus dostupan svima svakog petka. Ovo dokazuje da nisam imao prednost jer sam koristio novootvoreni nalog. Deponovao sam 150€ i dobio još 150€, ovog puta sam uspeo da ispunim uslove bonusa i ukupno je oko 300€ prebačeno na moj glavni račun. Nastavio sam da se kladim bez bonusa i osvojio oko €560. Još jedna loša praksa Betmastera je da su tražili od mene da izvršim novu uplatu preko svog Skrill naloga kako bi mogli da mi uplate na Skrill. Moj nalog je iznenada blokiran bez ikakvog obaveštenja.
Zbog dosta bezbednosnih propusta od strane Betmastera, zbog činjenice da nisam stekao ni najmanju nezakonitu prednost u klađenju, smatram i molim vas da razmotrite moju žalbu i dozvolite mi da isplatim pošteno osvojeni iznos. Žalosno je što da nisam kontaktirao Casino Gurua ne bih saznao, niti mi je Betmaster ponudio priliku da vam se požalim, niti su mi dali konkretne dokaze, što je još gore.
Dear Stefan,
Just to inform you that the complaint was sent and this is the content of the complaint.
Thank you for your support!
Dear Gaming Curacao,
I have a complaint against the Betmaster.bet bookmaker regarding unfair account blocking and payout of winnings.
I believe that there are a lot of irregularities in this bookmaker, so I will tell you everything.
To begin with, Betmaster refused to give me evidence and a concrete reason why my account was blocked, every inquiry I made was answered with a copy of the rules I broke and that they would not discuss it, I have the right to concrete proof, not just the rule I broke.
Betmaster started responding only after I filed a complaint on the Casino guru site, but they still haven't provided me with evidence. Betmaster replied to Casino Guru that there is a 2 year old account with my details and that is the reason for my ban.
I think that the very fact that Betmaster allows the registration of multiple accounts with the same information without warning the player is a violation of the rules, there are many bookmakers with similar names and it is quite normal for the player to get confused and then get a warning that registration with duplicate information is not possible at all and there is no problem. Considering that there was nothing active on that account for two years, I believe that I did not gain any illegal benefit and that Betmaster had no right to take my honestly earned money.
Here I will write you the course of events:
07.10.2023. I opened an account and deposited €227, I took the bonus on the 1st deposit and received another €227. Here it is VERY IMPORTANT that I lost all that money and the account dropped to €0 and the bonus on the first deposit was suspended. I'm saying this because somehow I could understand that I earned from that bonus, so I'm blocked because the player can only use that bonus once, but I didn't earn there. If Betmaster was an honest bookmaker and I got a warning for the old account I would never have paid the money, and the fact that there was no activity on that account for 2 years means that I really forgot about it.
20.10.2023. I saw that Betmaster has a reload bonus called the weekend bonus which is available every Friday and anyone can use it, this is also VERY IMPORTANT because the reload bonus is available to everyone every Friday. This proves that I did not have an advantage because I was using a newly created account. I deposited €150 and received another €150, this time I managed to fulfill the bonus conditions and a total of around €300 was transferred to my main account. I continued to bet without the bonus and won around €560. Another bad practice by Betmaster is that they asked me to make a new payment through my Skrill account so they could pay me to Skrill.My account was suddenly blocked without any notification.
Due to a lot of security failures on the part of Betmaster, due to the fact that I did not gain even the slightest illegal advantage in betting, I consider and ask you to consider my appeal and allow me to pay out the honestly won amount. It's unfortunate that if I hadn't contacted Casino Guru I wouldn't have found out, nor did Betmaster offer me the opportunity to complain to you, nor did they give me concrete evidence, which is even worse.
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