Draga Audreiechene,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Betmomo kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Koliko je bilo stanje na vašem nalogu kada je vaš nalog zatvoren? Da li ste sami zatvorili svoj nalog ili vas je kazino blokirao?
Možete li ljubazno da objasnite šta mislite da je vaš nalog zatvoren „greškom"? Da li ste kontaktirali korisničku podršku sa zahtevom da ponovo otvorite svoj nalog?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Audreyechene,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Betmomo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
What was the balance in your account when your account was closed? Did you close your account yourself or were you blocked by the casino?
Could you kindly explain what you mean that your account was closed "by mistake"? Have you contacted customer support with the request to reopen your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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