The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team acknowledged the player's concerns regarding repeated cancellations of the withdrawal and the requirement for a new bank account. However, as the player reported a loss of balance, the complaint was ultimately rejected, indicating that no further assistance could be provided regarding the initial issue.
Igrač iz Ujedinjenog Kraljevstva je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije bila obrađena. Tim za žalbe je priznao zabrinutost igrača u vezi sa ponovljenim otkazivanjem povlačenja i zahtevom za novim bankovnim računom. Međutim, pošto je igrač prijavio gubitak ravnoteže, žalba je na kraju odbijena, što ukazuje da se ne može pružiti dalja pomoć u vezi sa početnim problemom.
zdravo, dobio sam €800 i oni me zafrkavaju oko toga. Dobio sam e-poštu u kojoj se navodi da je moje povlačenje odobreno, ali novac se vraća na moj račun kada ih pitam za razlog, kažu da ćemo vam se vratiti i to je bilo 3 dana
hi I hit the winning of €800 and they are messing me about I got to email stating the my withdrawal been approved but the money goes back in to my account when i ask them for a reason they saying we get back to u and that been 3days
Dear tofailkhan20,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
da, dobijam imejl da je odobren, ali je onda otkazan i vraćen u moju Betti kazino aplikaciju. Imao sam odgovor od njih da pokušam ponovo, tako da ga sada čekam pa se nadam da ću ga dobiti, ali da, sačekaću 14 dana i onda kontaktirati u ako nije primljen i da sam u potpunosti verifikovan kod njih
yes I get an email that it’s approved but then it cancelled and returned in to my Betti casino app I had a reply from them to try it again so I have it pending now so hopefully I get it but yeah gonna wait 14 days and then contact u if not received and yes im fully verified with them
Otkazano je treći put i sada mi kažu da moram da otvorim novi bankovni račun za svoje dobitke, ovo ne bi trebalo dozvoliti sav ovaj stres samo zbog mojih dobitaka
nema problema kada uplatim račun
It’s got cancelled 3rd time and now they are saying I have to open an new bank account for my winnings this shouldn’t be allowed all this stress just for my winnings
no problem wen I deposit with the account
Otvorio sam novi Monzo nalog, verifikovali su ga, ali isti problem ne razumem zašto tako hsrd
Opened a new Monzo account got it verified by them but same problem I don’t understand why so hsrd
Dear tofailkhan20,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Izgubio sam sav novac koji nisu hteli da mi plate, to je prevara, bilo je u redu kada sam položio depozit
I lost all the money they weren’t gonna pay me it’s a scam it’s was okay wen I deposit
Dragi tofailkhan20,
Pošto ste izgubili ravnotežu, ne možemo ništa da uradimo sa početnim problemom.
Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Srdačan pozdrav,
Nick
Dear tofailkhan20,
As you have lost your balance, we can't do anything with the initial issue.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Nick
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
