Dragi kazino guru,
Potvrđujemo registraciju naloga igrača 31. marta 2024. Kao deo našeg procesa „Poznaj svog klijenta" (KIC) i procesa validacije naloga, obavili smo poziv za proveru valjanosti da bismo proverili date informacije.
Tokom poziva za validaciju, naši predstavnici su naišli na nekoliko nedoslednosti i nepodudarnosti koje su izazvale zabrinutost u vezi sa autentičnošću naloga. Detalji ovih poziva su sledeći:
1. Na prvi poziv se javio neko drugi, koji je tvrdio da će se igrač vratiti kući posle tri dana.
2. Drugi poziv je takođe preuzelo nepoznato lice, koje je izjavilo da je SIM kartica tuđa i da nema saznanja o računu.
3. Treći poziv je primio igrač, koji je prekinuo vezu nakon što je slušao Bettilt.
4. Četvrti poziv je karakterisao promenu glasa (2 osobe su odgovorile) tokom razgovora, a igrač je dao različite informacije o načinu plaćanja i nije uspeo da se seti svoje prethodne igre.
U svetlu ovih zabrinutosti, želimo da vas obavestimo da je nalog igrača zatvoren zbog neuspeha da se završi proces validacije. Ovu odluku smo saopštili igraču preko registrovane adrese e-pošte, prema našoj standardnoj proceduri.
Kao što je pomenuto u našoj e-poruci, voljni smo da refundiramo iznos depozita, ali igrač neće imati pravo da traži dobitke.
Imajte na umu da je ova odluka konačna i obavezujuća. Hvala vam na razumevanju.
Srdačan pozdrav,
Bettilt kazino
Dear Casino guru,
We acknowledge player's account registration on 31st March 2024. As part of our Know Your Customer (KYC) and account validation process, we conducted a validation call to verify the information provided.
During the validation calls, our representatives encountered several inconsistencies and discrepancies that raised concerns about the authenticity of the account. The details of these calls are as follows:
1. The first call was answered by someone else, who claimed that the player would be returning home after three days.
2. The second call was also picked up by an unknown person, who stated that the SIM card belonged to someone else and had no knowledge of the account.
3. The third call was received by the player, who disconnected the call after listening Bettilt.
4. The fourth call featured a change in voice (2 people gave reply) during the conversation, and the player provided different payment method information and failed to recall their previous game played.
In light of these concerns, we want to inform you that the player account was closed due to failure to complete the validation process. We have communicated this decision to the player via registered email address, as per our standard procedure.
As mentioned in our email, we are willing to refund the deposit amount, but the player will not be eligible to claim any winnings.
Please note that this decision is final and binding.Thank you for your understanding.
Best regards,
Bettilt Casino
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