Da li ste ranije iskoristili bilo koju promotivnu ponudu ovog kazina? Ne, potpuno novi nalog koji sam registrovao.
Koji je tačno razlog zašto promotivna ponuda nije mogla da se primeni na vaš nalog? Nemam pojma. Čeka se povratna informacija. Rečeno mi je da će se to primeniti i još uvek čekam. Prijavio sam se 27.
Možete li da nam kažete da li ste pokušali da komunicirate o ovom problemu sa kazinom? Da, svaki dan od registracije i jedina povratna informacija koju sam dobio je da je eskalirana i da će biti rešena u roku od 24 sata i da će bonus biti pripisan. 7 dana kasnije i još uvek čekam.
Ako postoji neka relevantna komunikacija, prosledite je na petronela.k@casino.guru .
Da li ste već odigrali nešto od svojih deponovanih sredstava ili je ceo depozit još uvek na vašem kazino računu? Igrao na deponovana sredstva bez bonusa (jer nisi dobio bonus)
Have you redeemed any promotional offers from this casino in the past? No, brand new account that I have signed-up.
What was the exact reason why a promotional offer couldn’t have been applied to your account? No idea. Waiting on feedback. I have been told that this will be applied and I am still waiting. I signed up on the 27th.
Could you please advise if you have tried communicating this issue with the casino? Yes, every single day since signing up and the only feedback that I have received is that it has been escalated and that it will be resolved within 24 hours and the bonus credited. 7 days later and still waiting.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Have you already played any of your deposited funds, or is the entire deposit still inside your casino account? Played the deposited funds without the bonus (as have not received the bonus)
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