NaslovnaPritužbeBig Baazi Casino - Depozit igrača izgubljen u transakcijama.
Big Baazi Casino - Depozit igrača izgubljen u transakcijama.
Automatski prevedeno:
Iznos:
23.370 INR
Big Baazi Casino
Index sigurnosti:Ispod proseka
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Poslato:
15/08/2023
|
Slučaj je zatvoren : 03/04/2024
Slučaj je zatvoren
Naša presuda
Igrač je prestao odgovarati
ODBIJENO
Rezime slučaja
pre 7 meseci
Prevod
The player from India deposited 23370 rupees into their account in July 2023. The deposit was debited from their bank account, but the casino has claimed not to have received it. Despite contacting their bank as instructed, the chargeback request has been repeatedly rejected, leaving the player without their funds for 37 days. The player has contacted the licensing authority, we are waiting for their decision.
Igrač iz Indije je deponovao 23370 rupija na svoj račun u julu 2023. Depozit je terećen sa njihovog bankovnog računa, ali kazino je tvrdio da ga nije primio. Uprkos tome što su kontaktirali njihovu banku prema uputstvima, zahtev za povraćaj sredstava je više puta odbijan, ostavljajući igrača bez svojih sredstava 37 dana.
Uplatio sam depozit od 23370 rupija 10. jula 2023. koji je uspešno terećen sa mog bankovnog računa.
Veliki baazi tim za podršku je od mene zatražio da sačekam do 28. opisanog u e-poruci.
Sačekao sam zadati vremenski okvir, a onda sam dobio informaciju od velikog baazija da moram da kontaktiram banku radi opoziva ili povraćaja transakcije jer su oni tvrdili da iznos nisu primili.
Pratio sam uputstva koja je dao veliki baazi tim i kontaktirao sam svoju banku da opozovem ili vratim transakciju.
Sada je velika baazi banka odbila zahtev za povraćaj sredstava ili opoziv.
Kontaktirao sam podršku od velikog baazija i još uvek dobijam standardni odgovor da se obratite vašoj banci i opozovite.
Uradio sam ono što su tražili, ali banka nastavlja da odbija zahtev za povraćaj sredstava.
Moj iznos još nije kreditiran od banke niti na moj veliki baazi račun i prošlo je skoro 37 dana.
Priložio sam sve snimke ekrana u ovoj žalbi koja pokazuje uspešno zaduženje..takođe prikazuje račun korisnika koji je takođe kreditiran od velikog baazi trgovca...i takođe e-mail iz moje banke koji pokazuje da je veliki baazi odbio moj zahtev za opoziv ili povraćaj sredstava.
I had made a deposit of 23370 rupees on the 10th july 2023 which was debited from my bank account successfully.
Big baazi support team requested me to wait until 28th described in the email.
I waited for the given timeframe and then got the information from big baazi that i need to contact the bank for a recall or a chargeback of the transaction as they claimed that the amount was not received by them.
I followed the instructions given by the big baazi team and i contacted my bank to recall or chargeback the transaction.
Now the big baazi bank has rejected the chargeback or recall request.
I have contacted the support from big baazi and i still receive a standard reply statin contact your bank and recall.
I have done what they have requested but there bank keeps on rejecting the chargeback request.
My amount is not credited to by bank nor to my big baazi account yet and it has been almo st 37 days now.
I have attached all the screeshots in this complain which shows the amount successfully debited..it also shows the beneficiaries account which is big baazi merchant credited as well...and also the email from my bank which shows that the big baazi has rejected my recall or chargeback request.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li ste ranije napravili neke uspešne depozite?
Možete li proslediti svu relevantnu komunikaciju između vas i kazina na kristina.s@casino.guru ? Alternativno, možete ga objaviti ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Uv9999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Imam mnogo depozita kod velikih baazija i već dugo sam proveren igrač sa njima.
Uprkos nekoliko e-poruka koje su im poslali, odgovorili su navodeći standardnu e-poštu za to, molimo kontaktirajte banku.
Toliko puta sam kontaktirao banku i banka mi je pomogla da podignem zahtev za povraćaj sredstava ili opoziv koji je tražio veliki baazi tim za podršku.
Sada kada je moja banka zatražila povraćaj sredstava ili opoziv, banka velikih baazi korisnika to odbija. Kada kontaktiram veliki baazi tim za podršku, oni stalno govore da se obratite vašoj banci.
Bespomoćan sam u ovoj situaciji jer banka tamo radi posao, ali veliki baazi imaju iznos kod sebe i toliko puta sam im predao sve relevantne dokaze.
Priloženi e-mail razgovor sa velikim baazijem takođe za vašu referencu na vašu e-poštu
Hi
I have many deposits with big baazi and have been a verified player with them since long.
Despite several email to them they reply stating a standard email for that please contact the bank.
I have contacted the bank so many times and the bank has helped me to raise a chargeback or recall request which big baazi support team has requested.
Now when my bank has requested a chargeback or recall the big baazi beneficiaries bank is rejecting it.when i contact the big baazi support team they keep saying the same contact your bank.
I am helpless in this situation as bank is doing there job but big baazi has the amount with them and i have all relevant proof submitted to them so many times.
Attached email conversation with big baazi as well for your reference on your email
Poslao sam e-poštu velikom baazi timu za podršku ponovo navodeći sve relevantne dokaze koji su bili potrebni.
Odgovor da imam gor od njih je isti da treba da kontaktiram svoju banku
Velika baazi podrška treba da shvati da sam već kontaktirao banku i dostavio sve dokaze koji jasno pokazuju da je iznos kreditiran BIG BAAZI-u i da oni uopšte nisu voljni da pomognu.
Velika baazi banka je ODBIJALA zahtev za opoziv ili povraćaj sredstava i još uvek traže da kontaktiram banku.
Banka nema opciju jer trgovac znači da veliki baazi koji ima novac od 23370 rupija odbija sve zahteve moje Canara banke.
Tražim od vas da eskalirate ovo na najviši mogući nivo jer veliki baazi uopšte ne podržava plejer. oni samo imaju standardni format e-pošte u kojem se navodi da kontaktirate banku. pitanje za BIG BAAZI ŠTA ĆE BANKA UČINITI.
Povrh ovoga, SARADNIK korisničke službe po imenu Jolene i Jacob iz velikog baazi tima za podršku su izuzetno nepristojni i čak ne prate šta mušterija govori ili šta je problem sa korisnikom. Oni samo zatvaraju razgovor u lice govoreći da li postoji još nešto kao što imam druge klijente za rukovanje.
Ovakvu vrstu tima za korisničku podršku IMA BIG BAAZI.
Nadam se da će sve ove informacije pročitati vlasnik sajta, kao i da ne znaju kako je tretiran kupac.
Tražim od kazino gurua da pogleda ovo jer big baazi uopšte nije bio odgovoran sajt
Hi team
I had sentvan email to big baazi support team again stating all the relevant proof that were required.
The answer that i have gor from them is the same that i should contact my bank
Big baazi support needs to understand that i already have contacted the bank and submitted all proof which clearly shows that the amount has been credited to BIG BAAZI and they are not at all willing to help.
The recall or chargeback request which was raised has been REJECTED by the big baazi bank and they are still asking me to contact the bank.
The bank has no option as the merchant means the big baazi who has the money that is 23370 rupees are rejecting all the request from my canara bank.
I request you to plase escalate this to the higest level possible as big baazi is not at all supporting the player.they just have a standard email format stating contact the bank.a question to BIG BAAZI WHAT WILL THE BANK DO.
On top of this the customer service ASSOCIATE named jolene and jacob from the big baazi support team are extremely rude and they dnt even follow what the customer is saying or what the customer problem is.they just close the chat on face saying is there anything else as i have other clients to handle.
This is the kind of customer support team BIG BAAZI HAS.
I hope all this informatioñ is read by the owner of the site as well as they dont know how the customer has been treated.
I request casino guru to please look into this as big baazi has not been a responsible site at all
Hvala vam puno, Uv9999, na saradnji. Sada ću preneti vašu žalbu kolegi Petru ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Uv9999, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hvala Uv9999 što nam je pružio sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Big Baazi Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta se desilo sa depozitom i šta možemo da uradimo da pomognemo u rešavanju ovog problema.
Hvala vam!
Hello there,
Thank you Uv9999 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Big Baazi Casino for their help in resolving this complaint. We would like to know what happened to the deposit and what can we do to help resolve this issue.
Kontaktirao sam velike baazije više od 50 puta i oni samo imaju standardni odgovor, molimo kontaktirajte banku i opozovite ga.
Do sada sam kontaktirao banku nekoliko puta i dostavio sam vam dokaz, kao i veliki baazi u kojem se navodi da JE VELIKA BAAZI BANKA ODBIJALA OPOZIV ILI POVRATAK NAPLATE...
Originalna transakcija 10. jula 2023. za iznos od 23370 uspešno je terećena sa mog bankovnog računa i taj dokaz sam dostavio vama i velikom baazi timu, takođe, Peter.
Veliki baazi ima novac i predao sam sve relevantne dokaze u vezi sa istim i velikom baazi.
Ako velika baazi banka odbija OPOZIV ILI POVRAT NAPLATE, moje pitanje je ŠTA ĆE BANKA URADITI???
Hi peter.
Thanks for your intervention
I have contacted big baazi more than 50 times now and they just have a standard answer please contact the bank and recall it.
I did contact the bank several times now and i have submitted the proof to you as well as big baazi stating that the RECALL OR CHARGEBACK HAS BEEN REJECTED BY BIG BAAZI BANK...
The orginal trasaction on the 10th july 2023 for an amount of 23370 was successfully debited from my bank account and have submitted that proof to you and big baazi team as well peter.
Big baazi has the money and i have submitted all the relevant proof regarding the same to big baazi as well.
If big baazi bank is rejecting the RECALL OR CHARGEBACK my question is What WILL THE BANK DO???
Poštovani Uv9999 , uspeo sam da stupim u kontakt sa predstavnikom kazina i prosledio sam im sve informacije o vašem slučaju. Zatražili su neko vreme da istraže, uskoro ću vas obavestiti o daljim dešavanjima.
Hvala vam!
Dear Uv9999, I was able to get in touch with a casino representative and have forwarded them all the information about your case. They have asked for some time to investigate, I will update you with any further developments soon.
Samo sam hteo da vam dam još neke informacije o ovome.
Vrlo jednostavna
Iznos od 23370 je zadužen od moje banke i ja sam dao i vama i velikom baazi dokaze.
Tražili su od mene da pošaljem bankovni izvod što sam više puta radio.
Tada je došao veliki baazi tim za podršku i rekao OPOZIV ILI POVRATAK tako što će kontaktirati banku.
Više puta sam kontaktirao banku i takođe sam podneo zvaničnu žalbu u svojoj banci.
Banka mi je dostavila sve dokaze da je iznos uspešno kreditiran trgovcu i imaju bankovne podatke velikog baazi trgovca koji je HDFC banka i poslao sam ovo i vama i velikom baazi timu.
Sada je velika baazi banka odbila zahtev za povraćaj ili opoziv i oni i dalje govore istu stvar.. KONTAKTIRAJTE BANKU...
Banka ne može ništa drugo da uradi po ovom pitanju jer sam nastavio da radim stvari koje me je obavestio veliki baazi. VELIKI BAAZI MORA BITI ODGOVORAN ZA NOVAC IGRAČA peter..nadam se da razumete moju poentu.
Oni jednostavno nisu spremni da uopšte pomognu od velikih baazija.
Hvala na pomoći Peter...molim vas da koordinišete sa velikim baazi timom i pomozite mi po ovom pitanju.
Pozdravi
U**** S***
Thanks peter
Just wanted to give you some more information on this.
Very simple
The amount of 23370 was debited from my bank and i have provided you and big baazi as well the proof as well.
They requested me to send the bank statement which i did multiple times.
Then big baazi support team came up and said RECALL OR CHARGEBACK by contacting the bank.
I did contact the bank multiple times and have raised a formal complain in my bank as well.
The bank provided me all the proof stating that the amount was credited to the merchant successfully and they have me the bank details of big baazi merchant which is HDFC bank and i have sent this to you and big baazi team as well.
Now the chargeback or recall request has been rejected by the big baazi bank and they still keep on saying the same thing..PLEASE CONTACT THE BANK...
The bank cannot do anything else on this as i have kept on doing things which big baazi has informed me to do.BIG BAAZI HAS TO BE RESPONSIBLE OF PLAYERS MONEY peter..i hope you understand my point.
The are just not ready to help at all from big baazi.
Thanks for your help peter...please coordinate with big baazi team and please help me on this issue.
Poštovani Uv9999 , dobio sam detaljno objašnjenje situacije.
Pokušali ste da uplatite nekoliko puta u 2 minuta pokušavajući različite iznose i vaš poslednji pokušaj u iznosu od 23370 INR ste otkazali.
Poslali ste kazinu bankovni izvod gde je prikazano da je ovaj iznos odbijen sa vašeg računa, ali nijedan od deskriptora ne odgovara jednom od kazina.
Ovo je ponovo provereno kod svih provajdera i oni mogu da potvrde da transakcija nije izvršena njima.
Evo dva moguća scenarija onoga što se dogodilo
1. Pošto ste otkazali transakciju u vreme obrade sredstva su negde naslagana
2. Možda ste izvršili istu transakciju (isti iznos) u drugom kazinu
U svakom slučaju, kazino nije dobio sredstva.
Ako igrate u drugom kazinu, proverite i svoje transakcije tamo jer bi to mogao biti razlog odbijanja povraćaja. Pokušaćemo dalje da razmotrimo stvar, ali ovo je ono što za sada mogu da preporučim.
Hvala na razumevanju!
Dear Uv9999, I have received a detailed explanation of the situation.
You have tried to deposit a few times in 2 minutes trying different amounts and your last attempt in the amount of 23370 INR was cancelled by you.
You did send the casino a bank statement where it is shown that this amount was deducted from your account but non of the descriptors match with one of the casino's.
This was double-checked with all the providers and they can confirm that the transaction is not made to them.
Here are two possible scenarios of what happened
1. Because you canceled the transaction at the time of processing the funds are stacked somewhere
2. You might have made the same transaction (same amount) to another casino
Whatever the case the casino did not get the funds.
If you play with another casino please check your transactions there too as that might be the reason the chargeback is being rejected. We will try to look into the matter further but this is what I can recommend for now.
Želeo sam da vas obavestim da još ne igram ni sa jednim drugim kazinom.
Samo da vas obavestim da je ovo veliki trgovac baazi.
Objašnjenje..
Onog trenutka kada kliknete na depozit na velikom baazi sajtu dobijate mnogo opcija.
Sada u sledećem koraku pokazuju vam metod upi depozita koji sam izabrao i on vas automatski usmerava na stranicu upi plaćanja.
Plaćanje je izvršeno putem Google Pai-a trgovcu prikazanom na velikom baazi sajtu.
Povrh toga, ovaj veliki baazi je u ćaskanju istog dana, 10. jula 2023. godine, potvrdio da mogu da vide da je iznos na čekanju za 23370.
Postoje različiti nazivi plaćanja koji se pojavljuju kada deponujete preko UPI TO BIG BAAZI.
POKUŠAO SAM PONOVO DA PODEŽEM PREDARBITRAŽU KAO ŠTO JE VELIKI BAAZI PREDLOG NAKON POVRAĆENjA ILI OPOZIVA BILO ODBIJENO.
REZULTAT JE OPET ODBACAN I PRILOŽIO SAM SNIMKU OVOG U OVOJ PORUCI..PRILOG.
sada pitanje peter..ako sam se prijavio na big baazi i pokušao da uplatim 23370..stranica za plaćanje ili depozit će me automatski usmeriti..TAKO SAM..a čak i vi možete da proverite da je velika baazi stranica za depozit pokazala istog trgovca gde uplata je obrađena..
Takođe sam priložio bankovne podatke koje mi je dala moja banka što pokazuje da je iznos uspešno otišao u big baazi.
Molimo proverite priloge.
1. prilog..pre arbitražni zahtev ponovo odbijen od strane velike baazi banke.
2. prilog koji prikazuje iznos kreditiran velikom baazi trgovcu koji ima hdfc račun.
Molim te proveri.
Takođe sam vam poslao e-mail sa svim ovim detaljima.
Sam veliki baazi sajt je pokazao ovog trgovca i preusmerio stranicu za plaćanje
Pozdravi
U**** S***
Hi peter..
Wanted to inform you that i dnt play with any other casino yet.
Just to inform you this is big baazi merchant.
Explanation..
The moment you click deposit on big baazi site you get many options.
Now the next step they show you upi deposit method which i selected and it automatically routes you with the upi payment page.
The payment was done through google pay to the merchant shown on big baazi site it self.
On top of this big baazi had confirmed at in the chat on the same day that is the 10th july 2023 that they can see the amount is in pending for 23370.
There are different payment names which comes up when you deposit through UPI TO BIG BAAZI.
I TRIED AGAIN TO RAISE A PRE ARBITRATION AS BIG BAAZI SUGGESTION AFTER THE CHARGEBACK OR RECALL WAS REJECTED.
THE RESULT IS AGAIN DECLINED AND I HAVE ATTACHED THE SCREENSHOT OF THIS IN THIS MESSAGE..ATTACHMENT.
now a question peter..if i m logged in to big baazi and trying to deposit 23370..the payment or deposit page will automatically route me..M I CORRECT..and even you can check the big baazi deposit page showed the same merchant where the payment has been processed..
I have also attached the bank details which my bank has provided me which shows that the amount went to big baazi successfully.
Please check the attachments.
1st attachment..pre Arbitration request reject again by the big baazi bank.
2nd attachment which shows the amount credited to big baazi merchant which holds a hdfc account.
Please check.
I have also sent you an email with all this details.
The big baazi site itself showed this merchant and routed the payment page
Nisam igrao ni sa jednim drugim kazinom već mnogo meseci.
Možete da proverite da nisam napravio nikakav depozit od poslednjih 6 meseci u bilo koje druge kazino osim BIG BAAZI.
10. jula iznos depozita od 2337p rupija.
Tog dana u odeljku depozita na velikoj baazi stranici izabrao sam UPI..
AUTOMATSKI VAS RUTURA DA SKANIRATE KR KOD ILI DA KORISTITE DRUGE APLIKACIJE ZA PLAĆANjE KAKO JE GOOGLE PAI I DRUGE.
Pokazao je ovog trgovca i depozit je napravljen na mojoj Google Pai aplikaciji
Google Pai je takođe potvrdio da je ovo nalog trgovca, a ne individualni nalog i transakcija je bila uspešna.
Čak je i banka potvrdila da je iznos uspešno kreditiran istom trgovcu koji je korišćen na stranici velikog baazi depozita kao što je prikazano u prilogu za vašu referencu.
Sada samo da vas obavestim, Peter radi boljeg razumevanja, veliki baazi stalno menja imena trgovaca i KR kodove koji se daju igračima.
Ako vidite da stranica za depozit ima mnogo opcija, a mogu se pojaviti i mnoga imena.
Ovo je bilo na samom velikom baazi sajtu koji me je usmerio na STRANICU sa KR KODOVIMA i iznos od 23370 je terećen sa mog naloga. Ako zbrojite vremenski okvir kada sam bio prijavljen na big baazi i stranicu za plaćanje i vreme plaćanja ili depozita sve će to odgovarati evidenciji pošto je depozit napravljen na samom velikom baazi sajtu.
Takođe možete proveriti da veliki baazi ima zapis da sam prijavljen na sajt i da je depozit napravljen preko samog sajta.
Veliki trgovac baazi ima novac i svi dokazi govore isto.
Povrh svega, ako primetite da je ovo nalog trgovca.
Možete da proverite sa velikim baazijem ulog u istoriji jer i oni to uvek imaju.
Hteo sam da se prijavim na sajt preko svog mobilnog uređaja i njima je uplaćen depozit koji je veliki baazi
Pozdravi
U**** S***
Hi peter
Explaination
I dnt play with any other casino yet since many months.
You can check i have not made any deposit since last 6 months to any other casinos except BIG BAAZI.
On 10th july yhe deposit amount of 2337p rupees.
On that day the deposit section on the big baazi page i selected UPI..
IT AUTOMATICALLY ROUTES YOU TO SCAN A QR CODE OR USE OTHER PAYMENT APPLICATIONS LIKE GOOGLE PAY AND OTHERS.
It showed this merchant and the deposit was made on my google pay application
Google pay has also confirmed that this is a merchant account and not an individual account and trasaction was successful.
Even the bank has confirmed that the amount was successfully credited to the same merchant which was used on the big baazi deposit page as shown in the attachment for your refernce.
Now just to inform you peter for better understanding big baazi keeps changing the merchant names and QR codes provided to the players.
If you see there deposit page has many options and many names may appear as well.
This was on the big baazi site itself which routed me to the QR CODE PAGE and the amount of 23370 was debited from my account.if you tally the timeframe when i was logged in to big baazi and the payment page and the payment or deposit time it will all match the records as the deposit was made on the big baazi site itself.
You can also check as big baazi has the record that i was logged in to the site and the deposit was made through there site itself.
The big baazi merchant has the money and all the proofs indicate the same as well.
On top of this if you notice that this is a merchant account.
You can check with big baazi the log in history as they always have that as well.
I wans logged in to there site through my mobile device and the deposit was made to them that is big baazi
Kao što ste opisali situaciju u vašem prethodnom vraćanju
1. Pošto ste otkazali transakciju u vreme obrade sredstva su negde naslagana
Odgovori na 1. situaciju:
Sredstva nisu složena jer je sama banka potvrdila da je iznos uspešno deponovan velikom baazi trgovcu za koji sam vam već dao informacije o banci HDFC trgovca putem pošte, kao iu mojoj gornjoj poruci vama i velikom baazi.
Sredstva se ne slažu nigde, što dokazuje banka, a povrh ovoga, ako su sredstva složena, HDFC BENEFICIARES BANKA ŠTO JE VELIKI BAAZI RAČUN.. DA LI BI ONI ODBILI POVRAT NAPLATE ILI OPOZIV I TAKOĐE ODBILI ZAHTEV ZA PREDARBITRAŽU
Podneo sam dokaz i ovde i takođe poslao e-mail sa svim informacijama peter..ako biste to mogli da proverite za mene, molim vas.
2. Možda ste izvršili istu transakciju (isti iznos) u drugom kazinu
Odgovor na svoju drugu mogućnost...
Nisam dao nikakav depozit ni u jednom drugom kazinu jer još ne igram ni sa jednim drugim kazinom.
Nisam dao nikakav depozit ni u jednom drugom kazinu u poslednjih 6 meseci i ako želite, možete proveriti i ove informacije.
Uplatio sam samo depozit na veliki baazi i ovaj iznos je uplaćen na veliki baazi samo preko sajta u odeljku za depozit.
Nakon što je depozit napravljen, velika baazi podrška je takođe potvrdila da je depozit na čekanju i da moram da sačekam.
Povrh ovoga, tražim od vas da proverite i moje podatke za prijavu sa velikim baazi i vreme depozita.
Svi dokazi su dostavljeni i takođe mogu potvrditi da je depozit od 23370 uplaćen na veliki baazi na toj lokaciji.
Pozdravi
U**** S***
Hi peter..
As you described the 2 situation in your previous revert
1. Because you canceled the transaction at the time of processing the funds are stacked somewhere
Answers to the 1st situation::
The funds are not stacked as the bank itself has confirmed that the amount was successfully deposited to big baazi merchant for which i have already given you the HDFC merchant bank information through mail as well as in my above message to you and big baazi.
The funds are not stacked anywhere this is proven by the bank and on top of this if the funds were stacked the HDFC BENEFICIARIES BANK WHICH IS BIG BAAZI ACCOUNT..Y WOULD THEY REJECT CHARGEBACK OR RECALL AND ALSO REJECT THE PRE ARBITRATION REQUEST FROM MY BANK
Submitted proof here as well and also sent an email with all information peter..if you could check that for me please.
2. You might have made the same transaction (same amount) to another casino
Answer to your second possibility...
I have not made any deposit to any other casino as i dnt play with any other casino yet.
I have not made any deposit to any other casinos is past 6 months and if you want you can check this information as well.
I have only made deposit to big baazi and this amount was deposit to big baazi only through there site under deposit section.
After the deposit was made the big baazi support had also confirmed that the deposit was showing pending and i need to wait.
On top of this i request you to also check my login details with big baazi and the deposit time as well.
All the proof submitted and i can also confirm that the deposit of 23370 was made to big baazi on there site.
U trenutku kada kliknete na opciju depozita na velikom baazi sajtu..
Birate UPI kao metod depozita.
KR KOD SE POJAVI...
Nakon što je depozit uplaćen, takođe sam čekao dato vreme.. obično je to otprilike 20 do 25 minuta..
Možete reći velikom baazi da proveri i moći ćete da dobijete jasnoću da sam bio na stranici za depozit tamošnjeg trgovca.
Nikada nisam otkazao depozit od 23370 i depozit je uspešno izvršen trgovcu big baazi.
Takođe možete da ih zamolite da provere jer će imati i ovaj zapis da sam bio na toj stranici za depozit neko vreme nakon što je novac terećen sa mog računa.
Pozdravi
U**** S***
Hi peter..
Just one more information..
Explanation:::
The moment you click the deposit option on the big baazi site..
You select UPI as the deposit method..
The QR CODE CAME UP...
Post the deposit was made i waited for the given time as well..normally it is 20 to 25 mins approx..
You can tell big baazi to check and you will be able to get the clarity that i was on the deposit page of there merchant.
I had never cancelled the deposit of 23370 and the deposit was made successfully to the merchant big baazi.
You can also ask them to check because they will have this record as well that i was on there deposit page for a pong time after the money was debited from my account.
Poštovani Uv9999 , bio sam u kontaktu sa predstavnikom kazina i još jednom mi je pokazan dokaz da vaša transakcija nije prošla. Štaviše, transakcija na vašem bankovnom izvodu ne odgovara nijednom od provajdera kazina. Kazino je saopštio da im je veoma žao zbog nastale situacije jer ne žele da vas izgube kao klijenta zbog jednog depozita, ali ipak ne mogu da vam kreditiraju sredstva koja nisu dobili. Kazino vas podstiče da koristite dokaz o uplati koji ste poslali kazinu i zatražite povraćaj sredstava. Banka treba da bude u mogućnosti da preuzme sredstva sa računa na koji su poslata.
Štaviše, zamolio bih vas da dostavite zvaničnu izjavu vaše banke da je uplata prošla kako bismo mogli unakrsno da ispitamo trgovca kome je novac otišao. Hvala unapred!
Dear Uv9999, I was in contact with a casino representative and was once again shown evidence that your transaction did not go through. Furthermore, the transaction on your bank statement does not match with any of the casino's providers. The casino stated that they are very sorry for the situation that arose as they do not want to lose you as a customer over a single deposit but still, they cannot credit you the funds that they did not receive. The casino encourages you to use the proof of payment that you have sent to the casino and request a chargeback. The bank should be able the retrieve the funds from the account where they were sent.
Furthermore I'd like to ask you to provide an official statement from your bank that the payment went through so we can cross-examine the merchant the money went to. Thank you in advance!
Da bih razjasnio ovu tačku ovde, uplatio sam ovaj depozit samom velikom baazi gde sam dobio podatke o ovom trgovcu
Banka mi je već dostavila snimak ekrana banke korisnika koji sam priložio ovde kao dokaz koji pokazuje da je iznos uspešno kreditiran velikom baazi trgovcu
Takođe proverite kod velikog baazija jer ovaj trgovac pripada toj veb lokaciji pošto sam ja prijavljen na tu lokaciju.
Povrh svega, banka je nekoliko puta potvrdila da je transakcija uspela i da je trgovac primio iznos od 23370.
Pitanje koje možete proveriti kod velikog baazija.
Iznos od 23370 je uplaćen tamošnjem trgovcu sa svim potrebnim podacima koji su mu dati.
Nastavio sam i takođe dao detalje računa banke korisnika gde je iznos kreditiran, a takođe možete pitati veliki baazi o izvodu iz banke trgovca koji će pokazati da je ovo veliki baazi trgovac.
U prilogu snimka ekrana koji prikazuje e-poštu moje banke u kojoj se navodi i NPCI portal u kojem se navodi da je iznos kreditiran trgovcu velikog baazija korisnika.
Proverite ovu e-poštu moje banke koja pokazuje da je iznos uspešno kreditiran banci trgovca.
Molim vas da kao veliki baazi pokažete i izvod iz banke
Podneo sam sve tražene dokaze
Pozdravi
U**** s***
Hi peter
To clarify this point here i did make this deposit to big baazi itself where i got this merchant details
The bank has already provided me the screenshot of the beneficiaries bank which i have attached here as a proof which shows that the amount has been successfully credited to the big baazi merchant
Also check with big baazi as this merchant belongs to there site as i was logged in to there site.
On top of this the bank has confirmed several times that the trasaction was successful and the merchant has received the amount of 23370.
A question that you can check with big baazi.
The amount of 23370 was made a deposit to there merchant with all the required details given to them.
I have gone ahead and also provided the account details of the beneficiaries bank where the amount has been credited and you can also ask big baazi about there merchant bank statement which will show that this is a big baazi merchant.
Attached screenshot which shows the email from my bank stating and NPCI portal stating that the amount was credited to the beneficiary merchant of big baazi.
Please check this email from my bank which shows that the amount was credited to the merchant bank successfully.
Please as big baazi to show there bank statement as well
Kao što sam rekao i ranije, nisam uplatio nikakve depozite u bilo koje drugo kazino poslednjih 6 meseci i takođe sam vam dao dokaz za isti koji je moj bankovni izvod.
Molim vas da zatražite od velikog baazija izjavu trgovca koja je prikazana na snimku ekrana koji mi je poslala moja banka i koji jasno pokazuje da je iznos od 23370 deponovan na veliki baazi.
Pozdravi
U**** S***
Peter also wanted to inform you
As i said even previously i have not made any deposits to any other casinos is last 6 months and i have also provided you the proof for the same that is my bank statement.
I request you to please ask big baazi for there merchant statement which is shown in the screeshot which was sent to me by my bank which clearly shows that the amount of 23370 has been deposited to big baazi.
Bio sam u kontaktu sa predstavnikom kazina i još uvek izgleda da ova transakcija nije izvršena njima.
Iz dokaza koje su dali čini se da transakcija o kojoj je reč ne odgovara onoj napravljenoj u njihovom sistemu jer postoji vremenska razlika, a takođe je vaša transakcija izvršena u auto servisima. Želeo bih da vas pitam da li imate opciju da kontaktirate korisničku podršku svoje banke i pružite razgovor u kojem biste mogli da pitate da li je transakcija stvarno zadužena sa vaših sredstava i nije odmah vraćena ili da li bi oni mogli da otkriju za koju uslugu da li su sredstva zadužena.
Takođe bih želeo da vas pitam da li možete da dostavite svoju istoriju transakcija za mesec jul i avgust kako bih mogao da je pregledam.
Hvala unapred!
I have been in contact with a casino representative and it still seems that this transaction wasn't made to them.
From the evidence they have provided it seems like the transaction in question doesn't correspond to the one made in their system as there is a time discrepancy and also your transaction is made to Automotive service shops. I would like to ask you if you have an option to contact customer support of your bank and provide the conversation where you could ask if the transaction was actually debited from your funds and wasn't returned straight away or if they could disclose for what service were the funds debited.
I would also like to ask you if you can provide your transaction history from the months of July and August so I can review it.
Zdravo Petre (poslao ti e-poštu sa mog ID-a e-pošte shahujwal39@gmail.com )
Već sam nekoliko puta kontaktirao banku i ona mi je dala sve dokaze koji su u stvari uplaćeni depozit na sam veliki baazi sajt.
Takođe vam šaljem e-poštu sa svojim bankovnim izvodom od meseca jula do datuma i možete videti da je ovaj iznos od 23370 zadužen 10. jula 2023. godine, ali mi nikada nije vraćen niti knjižen na moj račun.
Banka mi je dala direktan dokaz da je račun korisnika uspešno kreditiran istog dana, 10. jula 2023.
Možete da pregledate moj bankovni izvod koji vam ponovo šaljem na svom ID-u e-pošte.
Povrh ovoga, kada sam kontaktirao big baazi 28. jula i svih dana nakon 28. jula veliki baazi tim za podršku je takođe rekao da bi trebalo da dobijete povraćaj ovog iznosa.
Takođe možete proveriti ceo lanac e-pošte između mene i velika baazi podrška kao i Peter.
Takođe sam priložio snimak ekrana koji takođe pokazuje da je veliki baazi tim za podršku rekao da će iznos biti pripisan na moj bankovni račun.
Poslao sam ti i mejl, Peter.
Pozdravi
Hi peter(sent an email to you from my email id shahujwal39@gmail.com)
I have already contact the bank several times and the have given me all the evidence which actually is the deposit made to big baazi site it self.
I am also sending you an email for with my bank statement from the month of july till date and you can see that this amount of 23370 has been debited on 10th july 2023 but was never returned to me or credited back to my account.
The bank has given me a straight proof stating that the beneficiary account was successful credited on the same day that is 10th july 2023.
You can review my bank statement which i am sending you again on your email id.
On top of this when i had contacted big baazi on the 28th july and all the days after 28th july big baazi support team also said the you should get a refund of this amount.
You can also check the entire email chain between me a big baazi support as well peter.
I have also attached a screenshot which also shows that big baazi support team said that the amount will be credited to my bank account.
Prošlo je skoro 57 dana, skoro 2 meseca i izgubio sam veru u sve procese
Veliki baazi je prestao da odgovara, a ja još nemam rešenje.
Govorio sam ovde kao i velikom baaziju da je tamo veb stranica pokazala ovog trgovca i usmerila me na stranicu za plaćanje i da je iznos uspešno terećen sa mog bankovnog računa 10. jula 2023.
Čak i moj menadžer banke kaže da veliki baazi pravi budalu od nas jer svi dokazi pokazuju da je iznos pripisan trgovcu.
Jasno sam se stavio do znanja sa svim dokazima da je iznos dat velikom baazi trgovcu preko te veb stranice.
Ako mi se ovo desilo, to bi se moglo desiti i mnogim drugim igračima u svetu, kao i za velike iznose depozita koje su napravili drugi igrači širom sveta.
Možete zamisliti situaciju ili primer da bi bilo tako lako da veliki baazi kažu da iznos nije stigao do nas i da tvrdi da trgovac nije dobio novac iako svi dokazi govore da je suma stigla do velikog baazi trgovca.
To znači da čak i ako igrač napravi depozit bilo kog iznosa, sve će biti na velikom baazi-u da kaže da li želi da da novac igraču ili ne. Dakle, oni su donosioci odluka, jesam li u pravu Peter.
Novac igrača nije obezbeđen niti bezbedan, a čak i ako je depozit uspešno napravljen, veliki baazi može da tvrdi da im iznos nije stigao.
Ovo je kao jednostrana politika i igrač ne može ništa da uradi.
Barem poštena platforma poput kazino gurua može pomoći ovom Petru.
Pozdravi
Ujval shah
Hi peter
Its almost 57 days now nearly 2 months passed and i have lost faith in all process
Big baazi has stop replying and i have not got any resolution yet.
I have been telling here as well as to big baazi that there website showed this merchant and routed me to the payment page and the amount was debited from my bank account successfully on 10th july 2023
Even my bank manager says that big baazi is making a fool of us as all evidence shows that the amount has been credited to the merchant.
I have made myself clear with all proofs that the amount was given to big baazi merchant through there website.
If this has happened to me this may happen to many other players in world as well for hige amount of deposits made by other players accross the world.
You can imagine a situation or a example that it would be so easy for big baazi to say that the amount has not reached us and claim that the merchant didnt receive the money even though all proof says that the amount has reached big baazi merchant.
So this means even if a player makes a deposit of any amount it will all be on big baazi to say whether they want to give the money to player or not.so they are the decision makers am i right peter.
Players money is not secured nor safe and even if the deposit is made successfully big baazi can claim anytime that the amount has not reached them.
This is like one sided policy and there is nothing a player can do.
Atleast a fair platform like casino guru can help on this peter.
Poštovani Uv9999 , pregledao sam vaš slučaj sa svojim timom i došli smo do zaključka. Kazino je pružio dokaz da nisu primili sredstva i bili su veoma transparentni kada su razgovarali o vašem pitanju. Jedina druga opcija ovde je da problem potiče od dobavljača plaćanja.
Preporučujem vam da kontaktirate UPI provajdera kazina koji je https://flokipai.io ili da kontaktirate svoju banku o tome koje druge korake možete preduzeti. Našao sam uslugu vaše banke pod nazivom Canara Death Claims (https://canarabankcsis.in/DCS_VEB/ ) koja bi mogla da pomogne u ovoj stvari. Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Dear Uv9999, I have reviewed your case with my team and we have come to a conclusion. The casino provided evidence that they had not received the funds and were very transparent when discussing your issue. The only other option here is that the problem stems from the payment provider.
I recommend you contact the UPI provider of the casino which is https://floxypay.io or alternatively contact your bank on what other steps you could take. I found a service of your bank called Canara Death Claims (https://canarabankcsis.in/DCS_WEB/) that could help in this matter. I am sorry I could not be of more help on this occasion.
Canara smrtni zahtevi su usluga za traženje novca ako je osoba mrtva.
još sam živ
Proverio sam sa svojim menadžerom filijale i rekli su da takav proces ne postoji.
Povrh ovoga, opcija koju ste mi dali da treba da stupim u kontakt sa upi provajderom koji je flokipai.io zašto veliki baazi to ne može da uradi...
Kao što ste rekli da vam je veliki baazi dao sve potrebne dokaze, šta je sa mojim delom..
Dao sam vam svu relevantnu traženu dokumentaciju i dokaz koji pokazuje da je iznos terećen sa mog računa i kreditiran 10. jula 2023. na big baazi.
Šta je sa mojim dokazima...mojim dokazima...
Peter..
Canara death claims is a service for claiming the money if the individual is dead.
I am still alive
I checked with my branch manager and they said there is no such process.
On top of this the option you gave me that i should get in touch with the upi provider that is floxypay.io why cant big baazi do that...
As you said that big baazi has given you all required evidence what about my part..
I have given you all the relevant required documents and proof which shows that the amount has been debited from my account and credited on 10th july 2023 to big baazi.
I vaše drugo mišljenje da kontaktirate flokipai.io..
Ne bavim se kriptom.
Nemam čak ni nalog na ovom sajtu koji ste dali.
Ako je upi provajder plaćanja, BIG BAAZI TREBA DA IH KONTAKTIRAVA DA BI BILO JASNO ZAŠTO ĆU..
I povrh ovoga, neće ni odgovoriti jer nisam tu kupac.
Ovo je veliki baazi koji treba da usluži kupca i da to reši.
Nadam se da sam pokušao da ti objasnim šta želiš da uradim i šta će se desiti ako uradim...
Flokipai.io
Ovo je prolaz za plaćanje za kripto korisnike
Šta da radim ako ih kontaktiram
Ako imate opis korak po korak, mogu učiniti ono što tražite.
Nisam kupac kriptovaluta, niti se bavim kriptovalutom, niti sam napravio bilo kakve depozite putem kriptovalute niti imam nalog na ovoj veb stranici koja je flokipai.io.
Šta želite da uradim, objasnite korak po korak.
Kome da se obratim ili gde da podelim imejl na koji imejl id. Trebalo bi da budeš svestan ovog procesa, Petre, dok mi to predlažeš.
Ovo jasno pokazuje da novčani depozit velikom baazi nije nimalo bezbedan jer oni u svakom trenutku mogu da kažu da nisu primili depozit i igrač treba da trči i trči 60 dana da zna gde je novac.
Ovo pokazuje kako odgovorno kockanje funkcioniše ispravno. Ovo pokazuje kako se pravila prave samo za igrače, a ne za sajtove kazina...
Ovo takođe pokazuje da kazino guru razmatra samo dokaze koje je pružio veliki baazi, ali dokazi koje je pružio igrač i njegova banka uopšte nisu uzeti u obzir.
Zašto ne mogu veliki baazi da kontaktiram flokipai.io kao što ste predložili.šta ću da uradim tako što ću ih kontaktirati..infact gde da ih kontaktiram.ako možete, napišite ovde na otvorenom forumu da čak i svet može da zna šta treba da se uradi.
Jednostavno..molim vas uputite me kao bebu korake za vaše predloge koje ste dali od vas ili gurua kazina sa odgovarajućim objašnjenjem zašto ovo treba da uradim i kako to treba da uradim i kome da se obratim ili kome da pošaljem e-poštu.
Ovo je ono što sam dobio ako odem na vašu predloženu veb lokaciju koja je flokipai.io
Proverite i ovaj snimak ekrana
And your second opinion to contact floxypay.io..
I dnt deal with crypto.
I dnt even have an account with this site which you have given.
If its a upi payment provider BIG BAAZI SHOULD CONTACT THEM TO GET CLARITY WHY WILL I Do..
And on top of this they will nt even answer as i am not there customer.
This is big baazi who needs to serve the customer and get it resolved.
I hope i tried to explain you what you want me to do and what will happen if i do...
Floxypay.io
This is a payment gateway for crypto users
What will i do by contacting them
If you have a description step by step i can do that what you are requesting.
I am not a crypto buyer neither i deal with crypto nor i have made any deposits through crypto nor i have an account with this website that is floxypay.io.
What do you want me to do please explain step by step.
Whom to contact or where to share the email to which email id.you should be aware about this process peter as you are suggesting me to do that.
This clearly shows that the money deposit to big baazi is not at all safe as they can anytime say that they have not received the deposit and the player should run and run for 60 days now to know where the money is.
This shows how responsible gambling works right.this shows how rules are made only for players not for casino sites...
This also shows that casino guru is only considering the evidence provided by big baazi but the evidence provided by the player and his bank are not at all considered.
Why cant big baazi contact floxypay.io as you suggested.what will i do by contacting them..infact where to contact them.if you can please write here in the open forum so even the world can know what needs to be done.
Simple..please guide me like a baby steps for both your suggestions given by you or casino guru with a proper explanation why i need to do this and how i need to do this and whom to contact or whom to send an email.
This is what i have received if i go to your suggested website that is floxypay.io
Poštovani Uv9999 , izvinjavam se na preporuci bankarske usluge, pogrešno sam razumeo čemu služi ta usluga i to me navodi da verujem da nisam kvalifikovan da vam dalje pomažem u ovom pitanju. Mi u Casino Guru-u delujemo kao posrednici i stoga nemamo ovlašćenja da sprovodimo pravne radnje. Pošto ste i vi i kazino pružili dokaze koji potkrepljuju svoje tvrdnje, preporučujemo da kontaktirate autoritet za licenciranje kazina koji je Antilephone Gaming Authoriti ( _KSKSKSKSKS_0@email.kkkkk ili _KSKSKSKSKS_1@email.kkkkk ) i podnesete im žalbu. Uprava za igre na sreću ima više opcija i alata da pomogne igračima i kazino će morati da se pridržava zakonskih obaveza licence. Obavestite me da li vam treba pomoć oko podnošenja žalbe ili kako su oni odgovorili ako to možete sami da uradite ( _KSKSKSKSKS_2@email.kkkkk ). Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Petar
Dear Uv9999, I apologize for the recommendation of bank service, I misunderstood what the service was for and that leads me to believe I am unqualified to help you with this matter further. We at Casino Guru act as mediators and therefore we have no authority to enforce legal actions. As both you and the casino have provided evidence to support their claims we recommend contacting a licensing authority of the casino which is Antillephone Gaming Authority (certria@gaminglicences.com or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players and the casino will have to adhere to the legal obligations of the license. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
Dao sam vam detaljan vodič o tome kako da kontaktirate organ za izdavanje dozvola putem e-pošte. Obavestite me kada ih kontaktirate i dobijete odgovor. Hvala unapred na saradnji.
I have provided you with a detailed guide on how to contact the licensing authority through your email. Let me know when you have contacted them and received a response. Thank you in advance for your cooperation.
Poslao sam e-mail sa detaljnim informacijama na certria@gaminglicences.com i complaints@gaminglicences.com id e-pošte koju ste obezbedili zadržite svoj ID e-pošte peter.c@casino.guru je takođe petlja.
Proverite svoju e-poštu jednom.
I have sent an email with the detailed information to certria@gaminglicences.com and complaints@gaminglicences.com email id provided by you keep your email id peter.c@casino.guru is loop as well.
Poštovani Uv9999 , hvala vam što ste prosledili e-poruku, vidim da ste pratili moje smernice i verujem da će organ za izdavanje dozvola odgovoriti za nekoliko dana jer nemaju automatski odgovor. Hvala na saradnji.
Dear Uv9999, thank you for forwarding the email, I can see you have followed my guidelines and I believe the licensing authority will respond in a matter of few days as they don't have an automatic response in place. Thank you for your cooperation.
Poštovani Uv9999 , bio sam u kontaktu sa predstavnikom kazina i rečeno mi je da njihov tim već radi sa regulatorom na istrazi vašeg slučaja. Nadležni će vas kontaktirati nakon završetka istrage. Ovu žalbu ću zatvoriti i za sada je označiti kao „čekanje na odluku regulatora". Obavestite nas kako su odgovorili na moju e-poštu ( _KSKSKSKSKS_0@email.kkkkk ).
Srdačan pozdrav,
Petar
Dear Uv9999, I was in contact with the casino representative and was told that their team is already working with the regulator on the investigation of your case. The authority will contact you after the investigation has concluded. I will close this complaint and mark it as "waiting for a decision from the regulator" for now. Please let us know how they responded to my email (peter.c@casino.guru).
Dragi Uv9999, Nadamo se da ste dobro. Želeli smo da vas informišemo o vašem slučaju koji je prethodno označen sa "Čekajući na regulatora" na našoj stranici. Vaš prigovor je sada automatski otvoren ponovo i želimo da znamo da li je bilo nekih pomaka od naše poslednje komunikacije. Ako je regulatorno telo rešilo vaš prigovor u vašu korist, molimo vas da ažurirate vaš prigovor. Alternativno, ako je odlučeno u korist kazina, feedback je jednako bitan. Razumemo da je određeno vreme prošlo, ali ažuriranje prigovora nam omogućava da preduzmemo određene korake, kao što je davanje negativnih poena za kazino, ili upozoravanje igrača da regulator podržava radnje kazina. Zaista smo zahvalni na vašoj kooperaciji i vaš odgovor bi nam zaista bio značajan. Hvala u napred na vremenu i odgovoru.
Dear Uv9999, We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication. If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator. We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.
Dragi Uv9999, Nadamo se da ste dobro. Želeli smo da vas informišemo o vašem slučaju koji je prethodno označen sa "Čekajući na regulatora" na našoj stranici. Vaš prigovor je sada automatski otvoren ponovo i želimo da znamo da li je bilo nekih pomaka od naše poslednje komunikacije. Ako je regulatorno telo rešilo vaš prigovor u vašu korist, molimo vas da ažurirate vaš prigovor. Alternativno, ako je odlučeno u korist kazina, feedback je jednako bitan. Razumemo da je određeno vreme prošlo, ali ažuriranje prigovora nam omogućava da preduzmemo određene korake, kao što je davanje negativnih poena za kazino, ili upozoravanje igrača da regulator podržava radnje kazina. Zaista smo zahvalni na vašoj kooperaciji i vaš odgovor bi nam zaista bio značajan. Hvala u napred na vremenu i odgovoru.
Dear Uv9999, We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication. If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator. We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.
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