The player from Croatia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had informed him that delays could be due to KYC verification or high withdrawal volumes and had advised patience. After the recommended time frame passed without a response from the player, the complaint was ultimately rejected due to lack of communication.
Igrač iz Hrvatske je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Tim za žalbe ga je obavestio da kašnjenja mogu biti posledica KIC verifikacije ili velikog obima povlačenja i savetovao je da bude strpljiv. Nakon što je preporučeni vremenski okvir prošao bez odgovora igrača, žalba je na kraju odbijena zbog nedostatka komunikacije.
Zdravo, imam nalog u Billi Bets-u i osvojio sam nešto novca tamo 1000€. Pa sam hteo da podignem 500 + 500 (jer su njihovi limiti 500/dan)...a od 06.02 je još uvek na čekanju u vazduhu bez pomeranja. Kada pričam na live chat-u oni samo kažu "biće uskoro" "u najskorije vreme je još uvek". 5 koraka..."pod rivievom".Kao što sam video njihove loše kritike o problemima sa neplaćanjem i da račun mora da se verifikuje, šaljem i mejl KIC-u (bez odgovora, razgovaram sa zidom) da ubrzam stvari. Ako su prevaranti kako mogu da rade legalno? I lako je otvoriti račun i posle jednog minuta žele da uplate novac, ali oni traže od vas da uplatite novac sačekajte.... Znači njihova politika od 3 radna dana ne funkcioniše, molim vas pomozite!
Hi,I have an account at Billy bets and I won some money there 1000€.So wanted to withdrawal 500 + 500 (becouse their limits are 500/day)...and from 06.02 it is still pending in the air without moving.When I talk on the live chat they just say "it will be soon" "in the nearest future" "wait more".So it is still on the first step from the 5steps..."under riview".As I saw their bad riviews with not paying issues and that the account has to be verified I send also an email to KYC (without answer,talking to a wall) to speed ul things.If they are scammers how can they work legaly?And it is easy tk open the account and after one minute they ask you to deposit money but when yoj want to casb out you have to wait and wait....So their policy of 3 working days doesn't work,please help!
Dear dalevucko,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
...nakon mog screenshot-a moje žalbe na vašem sajtu!Hvala vam još jednom, sada ćemo videti da li će platiti na kraju😇🥰
...after my screenshot of my complain on your site!Thank you again,now we'll see if they pay on the end😇🥰
Dear dalevucko,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear dalevucko,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
